Results 1 to 3 of 3
Thread: Satisfaction guaranteed?
-
08-17-2002, 04:44 PM #1Web Hosting Master
- Join Date
- Sep 2001
- Posts
- 1,310
Satisfaction guaranteed?
I see this bright yellow seal on more and more sites. Satisfaction guaranteed!
How can you guarantee that? I mean... you can TRY. You can do your utmost best.
However there will always be customers that won't even be satisfied if you give them their own dedicated server as a christmas present.
-
08-17-2002, 04:48 PM #2Web Hosting Evangelist
- Join Date
- May 2002
- Posts
- 542
The terms of their satisfaction guarantee is probably outlined in their Terms of Service... but I would guess that what it means is that if a client is not satisfied they can cancel and get a refund?
Jay » jay@frontdrive.com AIM » FDrive Support
Front Drive™ » Advanced multi-domain solutions
http://www.frontdrive.com/
-
08-17-2002, 04:50 PM #3WHT Forum Royalty
- Join Date
- Jun 2000
- Location
- Orlando FL USA
- Posts
- 1,315
How can you guarantee that?
A Satisfaction and/or Uptime Guarantee isn't something that says "YOU WILL BE SATISFIED" nor does it mean "THE SERVERS WILL NEVER GO DOWN". Instead it means, if you are not satisfied or the servers do go down you will be refunded for that problem therefore guaranteeing that you are not paying for something that wasn't working out for you.
These are important to have as a client and important to enforce because it is the penalty of not satisfying the client or having downtime that costs the vendor money and therefore enforcing the guarantees helps to encourage them to try harder and to take their promises seriously.FutureQuest.net
Quality Services & Professional Support Since 1998
Click Here To Visit the Community