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02-01-2004, 11:55 PM #1Newbie
- Join Date
- Mar 2003
- Posts
- 18
can't access my sites what to do???
it's been 2 days and i'm really worried because i'm using the site as hosting pictures for ebay and now all i see are red x, some of listing will end with no bids.....
i also can't get to the hostings site so i don't know whats going on, last week or so they email me about their CP upgrade and since saturday 3 of my sites are down
i post this in host down section and some said they can load the site no problem
can my internet connection have problems?
TIALast edited by tity0505; 02-01-2004 at 11:58 PM.
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02-02-2004, 01:26 AM #2Web Hosting Master
- Join Date
- Nov 2002
- Location
- Hot, hot Michigan...
- Posts
- 3,506
Possibly. Have you tried contacting your host? Try emailing them from hotmail or similar if you can't directly access their site from your ISP. Looks like the applicable email address is accounts@addvaluehost.com.
-DavidIon Web Services/TronicTech
http://www.ion-web.com or Unsupported webhosting?!?
Shared hosting, Reseller accounts, Dedicated Servers, and More
Proudly hosting since 2002
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02-02-2004, 01:33 AM #3Newbie
- Join Date
- Feb 2004
- Posts
- 21
Reply to the email or contact your host.
I believe thedavid provided an email address.
Have other people reported not being able to view your files? Were they working previously?
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02-02-2004, 01:38 AM #4Newbie
- Join Date
- Mar 2003
- Posts
- 18
i already did before posting this thread, they said they already explained in their forum which i can not see....
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02-02-2004, 01:42 AM #5Newbie
- Join Date
- Feb 2004
- Posts
- 21
Continue the dialogue in their email. Provide them with a trace route.
If you're using XP:
Start -> Run -> Type in "CMD"
At the command prompt, type in "tracert" followed by your website, if you can't reach it.
After that's done, right click, mark, and highlight and then right click again. It'll be in your clipboard.
Provide that to your hosting company and, well, best of luck.
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02-02-2004, 01:45 AM #6Web Hosting Master
- Join Date
- Nov 2002
- Location
- Hot, hot Michigan...
- Posts
- 3,506
I looked in their forums and didn't see anything of note...
So here's what you do.. Go to http://www.megaproxy.com/ and enter http://forums.addvaluehost.com/ in there. That'll drop you in from their internet connection, and you can look at whatever they've pointed you to.
-DavidIon Web Services/TronicTech
http://www.ion-web.com or Unsupported webhosting?!?
Shared hosting, Reseller accounts, Dedicated Servers, and More
Proudly hosting since 2002
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02-02-2004, 01:39 PM #7Newbie
- Join Date
- Mar 2003
- Posts
- 18
thanks again for you help guys
the problem is my cable internet connection....when using a eart***** dialup it loads fine
now i have figure why i access from cable internet