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Thread: Coffee Break?
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10-28-2007, 03:12 PM #1Web Hosting Guru
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Coffee Break?
So I have about 7 people that have been on my site for over an hour. I know my site isn't THAT interesting
I'm just curious as to why?
Also, it's not like they're sitting on the same page. Whenever I check it again, a few of them have switched pages.
Oh boy..I don't know :/
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10-28-2007, 03:23 PM #2Web Hosting Master
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How are you watching them? And are you sure they are navigating through different pages? May be they might have got it opened in a tab.
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10-28-2007, 03:31 PM #3Web Hosting Guru
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10-28-2007, 03:55 PM #4Temporarily Suspended
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Same thing happens to me - I've learned to ignore it.
I notice one of two situations when this happens:
either:
A) The person will come on the site, visit one or two pages, then sit for several hours before disappearing. For all I know they could be long gone and my live chat isn't registering it. Or, they could be sitting on the site. I ignore it.
or
B) A person comes on my site and *quickly* switches between several pages for an extended period of time. For example, index->hosting->tos->index->hosting->tos->etc..... Very quickly. For example, they'll get 200+ hits on my site (according to live chat) within an 8 minute time frame where most visitors only establish 10 or less hits. I never figured out why this happens, and I've learned to ignore it as well.
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10-28-2007, 04:21 PM #5Web Hosting Master
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Also, what if they have opened, say 6 or 7 different pages in different tabs and keep it there.
What page will be the livechat showing?iHubNet Ltd - Premium Hosting Solutions 4 ALL
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Matt A.
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10-28-2007, 04:22 PM #6Web Hosting Evangelist
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For B, it can be a search engine.
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10-28-2007, 05:10 PM #7Web Hosting Guru
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10-28-2007, 05:35 PM #8Too smart for her own good.
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I usually surf several sites simultaneously, or have several pages open at the same time while I work on different aspects of a single project (or several projects at once)... really I wouldn't suggest anyone waste much energy deciphering my "surfing habits," considering there is nothing to be learned.
Apply as you see fit, of course...
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10-28-2007, 05:40 PM #9Aspiring Evangelist
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lol same
When researching a host some might have a few tabs open to check out the plan's and compare. If your watching them through live chat, try the initiate chat button lol
Reminds me of the sales assistant that follows you round the shop as you browse asking if they can help█ IT Support - Business Hosting & VOIP Solutions Scotland
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10-28-2007, 05:45 PM #10Too smart for her own good.
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Ooooh, nothing that ticks me off more than having a freaking pop-up window invade my desktop with some company agent who wants to live chat while I'm trying to work. Yeah, I'm sitting here bored, please impose yourself upon me to sell me something.
Sorry -- couldn't resist.
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11-02-2007, 04:13 PM #11Web Hosting Guru
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Sometimes people just leave their tabs open as mentioned, quite common to have people also have multiple pages on your site open.
Have seen some users be on there for hours...nothing wrong with that
Intiating chat normally just bother people that visit your site, we haven't done that in a while. If you have the Live Chat graphic at a visible place, they know where to reach you if they have questions. Better to be available then to look as pushy.LaneHost.com | Professional Web Hosting Solutions
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11-02-2007, 04:32 PM #12Web Hosting Master
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I've personally be on sites 48+ hours before. They get opened in a tab that just sits there for a while until I decide to close it.
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11-02-2007, 07:15 PM #13Web Hosting Master
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It just shows the last tab that they opened.█ Othio Hosting - Private-Label cPanel Reseller Hosting
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11-02-2007, 08:41 PM #14Web Hosting Master
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Bots, perhaps?
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█ Web Hosting Companies: Drive traffic to your site by getting listed in ours.
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11-02-2007, 09:20 PM #15Web Hosting Master
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Midpulse,
Maybe it's the clients of mine that you selected to e-mail & try to hijack away by saying my services were 'far too expensive' for what I offered. Just maybe, but I doubt it.
I'd avoid having it reoccur though
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11-02-2007, 10:00 PM #16Aspiring Evangelist
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11-02-2007, 10:55 PM #17Web Hosting Master
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Seeing how traffic navigates your site, in real time, is invaluable information for improving traffic flow and conversion rates.
Doyle Lewis
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11-03-2007, 01:07 AM #18Aspiring Evangelist
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Give me a practical example of how monitoring traffic in "real time" will help you to improve traffic and conversion rate. If that's true, my well you just hit on a gold mine! I guess the big boys like Microsoft had better hire a few thousand people and purchase lots of coffee so those guys can sit at their desks and monitor in real time what people are doing on their site.
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11-03-2007, 05:42 PM #19Web Hosting Master
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We've done it on a couple of our sites. Using a combination of real-time monitoring and heatmaps we've doubled conversion rates on a couple sites.
Notice someone continually navigating between a few pages? Figure out why and how you can keep them from having to change pages. Generally, the fewer clicks out of a person before they hit the order form, the more likely they are to convert.
To think that "the big guys" don't know what traffic is doing on their site in real time is ridiculous. Google knows what searches it's getting in real time, and obviously it parses the data: http://www.mediadonis.net/?p=219
I'm not even the first person to bring up real time monitoring on this board:. Vito increased conversion rate from 1% to 4.7%: http://www.webhostingtalk.com/showth...ime+monitoringDoyle Lewis
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11-03-2007, 05:43 PM #20Web Hosting Master
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keliix,
Starsky just meant it doesn't need to be done real-time. There's no sense watching it real-time when you can just monitor it after the fact & parse through it.
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11-03-2007, 06:50 PM #21Web Hosting Master
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But it's still much harder to track a user going back and forth between a couple pages after the fact. Of course you can do it that way, and certainly you should, it's just no where near as effective.
Doyle Lewis
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11-03-2007, 06:54 PM #22Web Hosting Master
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11-03-2007, 08:04 PM #23Eternal Member
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Correct. Until you start to monitor real time traffic (as opposed to logs), you may not appreciate its intrinsic value. It's difficult to explain why it is different from examining logs after the fact - it just is. You get a much better sense of the visitor's state of mind while navigating your site. You see them click a link, then hit the Back button, then the same link, etc, in a matter of 30 seconds. You sense the frustration they are feeling. I simply could not get the same sense when viewing logs - but maybe that's just me.
An important point about this is that after viewing real time traffic, you learn to tweak your pages so that the visitor follows the path that you want them to take. It's quite amazing how much you are able to affect their path just by strategically changing small elements in the page.
I had an occasion a few years ago when one visitor was toggling between 2 pages for about 20 minutes. Then he must have walked away for a bit, as he was stagnant on one page. I edited the other page with what I thought would better "nudge" him down the order path. 10 minutes later, he clicked to go to that page again, and thankfully he saw the revised page (rather than the old cached one), and within 2 minutes, clicked through to place an order. Amazing. Made my day.
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11-12-2007, 12:53 AM #24Web Hosting Guru
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I have never initiated a chat that hasn't been requested. Because of the last sentence there, I let my visitors do their own thing, and don't pressure them into anything.
I also don't watch them. I check my logs to see which pages visitors tend to leave at, etc.. to see what I can improve on the site.
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11-12-2007, 09:55 AM #25Aspiring Evangelist
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