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  1. #1
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,809

    DediDirect, Dallas Down?

    Hi,
    just wondering if anyone else has a dedi down with DediDirect in Dallas?

    Best I can tell it is a network issue.

    (yes ticket submitted a bit over 2 hours ago)

  2. #2
    I concur they are pretty good about this though. I have no submitted a ticket though.

  3. #3
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,809
    Nearly 5 hours and still no response :/

  4. #4
    Join Date
    Nov 2009
    Location
    Cincinnati
    Posts
    1,585
    Softlayer reseller? Prob didn't pay their bills.

  5. #5
    Quote Originally Posted by BeZazz View Post
    Hi,
    just wondering if anyone else has a dedi down with DediDirect in Dallas?

    Best I can tell it is a network issue.

    (yes ticket submitted a bit over 2 hours ago)
    No issues here, 2 nodes on the same VLAN.

    Quote Originally Posted by Visbits View Post
    Softlayer reseller? Prob didn't pay their bills.
    Not even close, they own their own hardware and colocate at CoreExchange.

  6. #6
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,809
    Quote Originally Posted by Cookiesowns View Post
    No issues here, 2 nodes on the same VLAN.
    Apparently it was limited to one cabinet.
    Seven hours to get first reply to support ticket.

  7. #7
    Join Date
    Dec 2009
    Location
    California
    Posts
    100
    Hello, yes the issue was with only 1 cabinet and I apologize for the inconvenience this may have caused. Please submit a ticket to request SLA credit, thank you.

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