Web Hosting Talk : Web Hosting Main Forums : Web Hosting : GearHost Rant ...

[Blieb]

I just wanted to express my complete, 150% dis-satisfaction with Gearhost in the open forum.

Mid-January I called up Gearhost and low and behold, Ryan Kekos answered. He had all of the right answers, and is very knowledgeable and personable on the phone.

That's what sold me.

I signed up and started playing around. The IControl hoo- haa is just that. Half of the features don't work. I had to submit support tickets for stupid things, like a mysql database. AND, since there's no telnet, I'd have to download and install phpMyAdmin OR issue sql statements through pages to do things like, oh, I dunno, CREATE TABLES!?!?!?!

Things on the website, like links that go nowhere ... or the stolen copy ... stuff like that should have warned me off, but I was too excited! Or the fact that "... will be up in one week ..." is splattered everywhere ... FOR WEEKS

The speed was good. The support was pretty slow for a while, it's been a lot more fast recently, I'll give them that.

I submitted a ticket to cancel my account. Ryan called me the same day but I wouldn't stay ... I need a FULL product, not a half built control panel. He said ok, and that was that.

Although, of course, my logins were cancelled (rightfully so) ... on the page where you get bounced if you login and have a closed account, the phone number is for a window company in New York.

Since then I've called over and over, with no answer ... I'VE CALLED EVERY HOUR ON THE HOUR WITH NO ANSWER. I've also submitted support tickets that get answered, assuring me of the refund. Yet I still have no refund.

I gave a deadline of March 1, 2002 for my refund to appear in my account, and it has not. OVER A MONTH AGO I CANCELLED MY ACCOUNT. WTF???

I work for a dot com ... I know that it takes about 24-48 hours for a charge to show up on a card statement .. I also know that it takes 24-48 hours for a refund to show up on a statement. 30 days is absurd.

I did some research when I signed up. Ryan Kekos has a long history of scamming people, but I wanted to believe that he was different this time.

Don't believe me?

Look HERE

Or Here

Or Here

---------------------

I've held my lip in these forums because I don't believe in slander and bashing people. But Ryan, your $h!t stinks and I want my money back. Since YOU haven't made sure I get the refund, now it's time that I make sure that I get the refund, and prevent others from making the same mistakes.

I don't care if you've changed buildings, servers, planets, galaxies, etc. Money is money, and you owe me some.

Two thumbs down buddy ...

[KLL]

good links they should make this one an announcement or a sticky so that everyone sees this and avoids future problems.
any one who reads this .make sure you check the links in the post cause it looks like we have a scam artist on our hands:

RYAN KEKOS.....
I haven't signed up but i was about to....

[IceBlaZe]

Chicken make it sticky!
I think this is very important information here....
This guy is like a felon.

[coight]

Interesting....

Thanks for the links I agree make it a sticky

[Dr Strangelove]

Funnily enough, I've written to these guys threetimes about their accounts and still haven't had an answer!

[snikle]

I just wanted to say thanks to everyone here. I am pretty new to this web hosting business and when I came across gearhost, I was amazed, their prices were cheap, service looked good, and their website is really nice (sorry I'm a sucker for good looking site!) so I was about to jump in and sing up with them. Then I came across a link to these forums, and wow! What can I say but I am 100% sure i will never sign up with gearhost, and I think you all saved me alot of money, so....

thank you!

[spartner]

Thanks for the whistle blower! I'd a bad experience once with a host called digi-wave and almost lost everything See Here .

About a month back I spoke with Ryan about getting a dedicated server and never heard back from him. But, oddly the conversation remainded me of my initial conversation I'd with Digi-Wave - very polite, too nice and they seem to have "right answer" for everything.

Seriously, we should start a section in this forum for "black listed hosts" with company name and *FULL* names people running them as these idiots change their skins often! They need to relealize that they are playing with our money and dreams!

[AudiBoy]

You know what kills me? This quote from gearhosts website -->

"GearHost is the result of over 3 years of preparation"

I could go on, but I think you get my point.....

[agiledesigns]

I currently have several accounts with gearhost. When I read about the mediatemple issue, I though of moving then I changed my mind because the prices are so good for Windows hosting. Now this! Do you guys think that I should move my accounts from gearhost and request a refund? I am very nervous about this whole thing.

[IceBlaZe]

Back up ALL Files before you request anything from them. thats a lesson everyone should learn from hosts who get upset - they can immediately close your account and delete your files. so back up your files, get the domains out of their hold (if they have any), be prepared to put your files somewhere else on short time notice. when you feel safe you can cancel account and refund. that way you are prepared for anything they can do.

[agiledesigns]

THanks, i think that is what I will do. DB backups are first. It is just such a pain finding a host, moving the files etc etc. BTW, does anyone know a good windows host with affordable prices (SQL Server is a must)????

[Matti]

If it wouldn't have been for the thing with Mediatemple I probably would have signed up with Gearhost. Now I'm glad that I chose Hostculture instead of them.

[IceBlaZe]

I'm using nexpoint.net and they are quite good.
They do mention 'Unmetred Bandwidth' in their w2k special package, I took that into consideration and I asked them how much and they told me exactly how much under what cases so I'm not worried by it. They give good bandwidth and good space, with SQL, coldfusion and all for decent prices.

www.nexpoint.net

[agiledesigns]

OH well, I guess gearhost was a dream company. All thos feature for such a low price. I am still hunting for a good windows hosting company that I can afford. nexpoint seems nice but they have a weird pricing scheme. Meanwhile, I plan on keeping at least on account on gearhost to see what happens. Since I used a credit card, I shouldn't loose any money.
I will keep people posted on how things go

[AlexNguyen]

Hmm, the previous linked threads aren't a good sign, but it really seems like people are just jumping on the bandwagon to bash yet another host. Can't we wait until we get a better sampling of service feedback before we start lynching?

The only material complaint on this thread regarding Gearhost is that they've not refunded a user for whatever reason when he found their control panel to be inadequate. Or that they've not responded to a sales inquiry in a timely fashion. Really, really slim potatoes at this point.

Full disclosure: I have a cheap account with Gearhost to play around with ColdFusion. While I don't think their support is the speediest out there, they did resolve my ticket to my satisfaction. I would rate them a 7/10 at this point, perhaps an 8, considering they give so many features on a Windows server. The best hosts I have used lately (and I have used many!) are Splashhost, DixieSys, and FocalHosting.