Web Hosting Talk : Web Hosting Main Forums : Web Hosting : whats rong with onramp/sitebysize

[webideas]

Hi,

I 'm hosting on sitebysize. Today all of a sudden all the sites went down and I got the following message from SBS

"Our upstream provider has recently lost capacity, and we are pressed to make these changes as soon as possible.
We have to put your server down in one hour and it will come up with new IP Address."

I tried to visit onramp and even their site seems down from here and all my sites are down too ...Can some one tell me is this related with the problem of ONRAMP the datacentre where SBS hosts their servers ??

[Incognito]

Although sitebysize is not yet.

From looking at the IP assignments the above statement would appear validated. OnRamp is now within a Sprint block, while sitebysize still shows within an OnRamp block. Also, sitebysize tracks through to the same location, but then stops at the last hop.

[webideas]

My sites are still not up. Its down for more than 24 hours. Theres no other notification from even the Sitebysize about this.. Any one here who is the custoemr of sbs and knowing the current status

[wmac]

Hello

Other hosting companies with Onramp have the same situation. My all windows sites are down for about 30 hours.

In one word they have destroyed my windows hosting business and harmed even my unix hosting business.

I always promiss at least 99.9% uptime and I myself go with the most expensive and best quality hosts to prevent this kind of situations but they destroy my companies reputation easily.

I have not received any notification since 24 hours ago. I may decide to stop windows hosting business.

Mac

[stefaans]

I am a SiteBySize client who now also sit with a dead Windows server. The situation is hurting our business as well.

I have contacted Onramp (the upstream service provider) for assistance. There response was prompt and friendly.

Onramp did not seem to know of the problem with the IP addresses. They said that SiteBySize was not their client, but rather a client of their client, AS Networks, to whom they are selling bandwidth. I have tried to contact AS Networks but have not received any response.

From here, www.asnetworks.net seems dead as well. To me it seems as if the problems started at AS Networks. Perhaps they are moving to another upstream service provider, in the process throwing SiteBySize and all of us off-line.

Suracha, the owner of SiteBySize, is not answering any e-mail. I think his whole system is down right now. A real pity because his service has been excellent in the past.

I would appreciate any additional details anybody can add. If somebody in the USA could contact AS Networks at 888-643-5867 for clarity, it will also be most welcome.

[pvaneyck]

hi everyone,


Is there all news outhere from sitebysize



I' want to phone them but my english is not good, can anyone phone them ?


Southweb Tower
211 E. 7th St. Suite 1200
Austin TX 78701
United States
Phone: (66) 2447-6001
Fax: (66) 2447-6002

[pvaneyck]

they other site www.bangkokserver.com is online and working ? it is also based in Austin.

NeoTrace Trace Version 3.25 Results
Target: www.bangkokserver.com
Date: 25/02/02 (Monday), 12:47:45
Nodes: 17


Node Data
Node Net Reg IP Address Location Node Name
17 1 1 207.200.50.51 Austin bangkokserver.com


Packet Data
Node High Low Avg Tot Lost
17 146 146 146 1 0


Network Data
Network id#: 1
Onramp Access (NETBLK-ONR-203)
612 Brazos
Austin, TX 78701
US

Netname: ONR-203
Netblock: 207.200.50.0 - 207.200.50.255

Coordinator:
Kissinger, Chad (CK47-ARIN) chad@ONR.COM
512-322-9200 (FAX) 512-322-9200

Domain System inverse mapping provided by:

SIERRA.ONR.COM 199.1.90.2
FIVER.ONR.COM 199.1.90.162

Record last updated on 15-Oct-1999.
Database last updated on 22-Jan-2002 19:55:23 EDT.

The ARIN Registration Services Host contains ONLY Internet
Network Information: Networks, ASN's, and related POC's.
Please use the whois server at rs.internic.net for DOMAIN related


Registrant Data
Registrant id#: 1
The Data in the VeriSign Registrar WHOIS database is provided by VeriSign for
information purposes only, and to assist persons in obtaining information about
or related to a domain name registration record. VeriSign does not guarantee
its accuracy. Additionally, the data may not reflect updates to billing contact
information. By submitting a WHOIS query, you agree to use this Data only
for lawful purposes and that under no circumstances will you use this Data to:
(1) allow, enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via e-mail, telephone, or facsimile; or
(2) enable high volume, automated, electronic processes that apply to VeriSign
(or its computer systems). The compilation, repackaging, dissemination or
other use of this Data is expressly prohibited without the prior written
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the VeriSign Registrar WHOIS database in its sole discretion, including
without limitation, for excessive querying of the WHOIS database or for failure
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The data contained in Go Daddy Software, Inc.'s WHOIS database,

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with no guarantee or warranties regarding its accuracy. This

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Any use of this data for any other purpose, including, but not

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you agree to these terms of usage and limitations of warranty.



Registrant:

Suracha Suntarasut



Registrar: Go Daddy Software (http://registrar.godaddy.com)

Domain Name: BANGKOKSERVER.COM



Domain servers in listed order:

NS1.BANGKOKSERVER.COM

NS2.BANGKOKSERVER.COM

NS1.SITEBYSIZE.COM

NS2.SITEBYSIZE.COM

The previous information has been obtained either directly from the
registrant or a registrar of the domain name other than Network Solutions.
Network Solutions, therefore, does not guarantee its accuracy or
_____
NeoTrace Copyright ©1997-2001 NeoWorx Inc

[wmac]

Hello again,

In fact I am with exa-bytes.com and this is about 48 hours that they are down.

They have not answered my tickets since 30 hours ago (or more) and there is no announcements.

I am strongly thinking on closing my windows hosting business as I am not able to find a high quality host.

It seems they do not sense any responsibility at all. They even do not bother themselves to send an announcement so that we can be aware of the situation.

Mac

[ksstudio]

Hello,

We have our Windows 2000 Dedicated Servers from SitebySize. We are now working hard on updating IP address and we need to delay in replying support ticket.


We just received our list of new IP addresses from SitebySize.


Chan

[pvaneyck]

Is there someone with news about SBS ?


Many thanks

Paul

[webideas]

They are back. But this time my server is on the cogent bandwidth. ..and the sites are responding slow..

[Saxon]

SitebySize have also just sent me my new IP addresses. However, I'm a bit thick when it comes to the technical stuff and would be grateful if someone could give me some advice. Sitebysize themselves are a bit too snowed under to respond. I haven't set up my own nameservers, but instead use ns1.sitebysize.com and ns2.sitebysize.com.

Do I need to do anything? or is it just a matter of waiting until their new dns settings circulate through the net and then when surfers type in my urls the site will load up again?

[stefaans]

Hi Saxon

SiteBySize has updated all zones on our nameservers. I assume they would do the same for you on ns1 and ns2.sitebysize.com as well.

I think you may sit back and wait now...

[wmac]

Hello

Exa-bytes have sent me new IP addresses for my nameservers.

But you know that it will take more than 24-48 hours for them to propagate.

This is equal to 4 days of downtime.

Mac

[wmac]

New connection on new IP addresses are so slow that I am not able to download a backup of customer access database files.

I tested it with hostpulse.com's speed test. While it was about 34ms delay on ping test from hostpulse, it is now about 120ms !!!

It is also a cognet bandwidth. (trace route shows this).

Mac