Being with them for 6 month... I got suckered in reading an review which I later found out on this forum was written by the an company which ixwebhosting
was affiliated with. I started up ok for about a month, then all things went to "hell in a hand basket" Im taking constant email outages... constant... constant... constant.... x 10^infinity. I ticket them and all I get back is "Our email servers are working fine now" ....... no it was not working fine cause I can log into all my other accounts with other hosts but I can log in to my IX account. Email outages come all the time, anytime. Three month ago it was from 9pm-9am but recently it has hit at all hours! I got email outages at 3pm-6pm prime business hours.
My website died twice in the last week!
Last week, on Thursday, sales where down to a crawl. On a Thursday night I usually get about 10-12 sales and that night I got ONE.
Sales have being consistant Thursday for in the last year.
I checked my sales pages and Non of my linked pictures where working. I had images linked to http://****.com
instead of the http://WWW.*****.com
It turns out that http://******.com
was restricted .... and http://WWW.*******.com
worked on the other hand. I pain staking edited over 1000 entries using "replace" in Microsoft word to replace the http://********.com
Even with the help of replace....that job took out 6 hours of my life, not to mention the sales lost + having to sooth the pissed and confused customers.
They closed three of my tickets with OUT even responding!! When i found that out i had to do the 24 hours support method. I talked to a live 24 hours guy, he gave me the usual we are improving things , BLAH BLAH BLAH ... all crap So I said ok.... I'll give them till Christmas... give them a chance to fix their wrongs.....
WHAT I SHOULD HAVE BEING THINKING WAS "JUMP SHIP YOU FOOOL!" *im hitting my self in the groin right now*..... *repeatedly*..... oh that gets the spot.......
Today! Once again less than a week later
Instead of the http://*******.com
it was the http://WWW.******.com
that was restricted! I made NO SALES from 6pm - now which is 11:18 PM. Total joke for a Wednesday. Avg is 10 for Wednesdays.
I sent a ticket..... no response yet after 4 hours!
I just had a "chat"
with the customer "support". I use "support" loosely. Hell... I retract that statement, using the word support would be an insult to all other customer support that ever was, is or will be.
I ran my server a while ago when I was young from scratch... so im not ignorant of how things work.
I tell her that I cant see my webpage through the www.*********.com
format and that virtual directory was restricted.
She starts to give me the run around from the first sentence she types, "Its your web browser, it shows up fine on our server"
She says condescendingly " Your web browser is at fault please change to another web browser "...... at that point im furious
..... your telling me that my IE 6 with all patches and upgrades is not working... come on lady.. try harder than that. I ask her what browser she is using. She tells me Opera......
I pull up opera, downloaded that 3mb in 20 seconds and im back in business. Type in my URL and
"Directory Listing Denied
This Virtual Directory does not allow contents to be listed."
I say "Ya ok, I just pulled up opera and *I cut and paste above*"
She says... "oh, its your fault our servers work fine"
I tell her... " No its your fault, my browser will not automatically change directory permission on your server, I cant even do it if I wanted to."
"If my IE6 does not work... 95% of the US uses IE so that would mean 95% of my clients cant see the webpage... I cant ask 95% of them to switch to opera can I?!?!!"
She does not know the meaning of this and she tells me that "this is above your head"
VERBATIM! "THIS IS ABOVE YOUR HEAD"
ok we got a real winner here.
I heard IX outsourced jobs... but I think its true now.
Long story short, I told her that she probably has never even seen a server let along touched one and that her prescript CUT AND PASTE customer "support" responses were running dry.
I was going to transfer my account over to another hosting service... but got to lazy...
if you don't believe what I say and thing it is an unique experience...... this is how I can convince you once and for all.
Read these following words because im giving you the summery of me.
I AM LAZY! I was born lazy, was lazy through school and is LAZIER than ever now!!!
Im even contemplation right now if should cut and paste this post and check for spelling errors..... since I skipped all of my schooling years.... being lazy..... spelling at its rock bottm. But I want you to understand this post so I will take that above and beyond step and spell check.
Im so lazy that I don't work!!! Yes I DON'T WORK cause I cant get up and go to a regular job cause im LAZY. That's why I work online.
What does this mean you all ask?
It took me 1 hour 30 minute to type this post!! ONE hour 30...... I cant see my self doing anything for one that requires thinking or composing anything in any language. I don't even like to sign my name on the visa slip let alone write a 1.5 hour post.
So for me to write something for this long.... you know its hit me deep in the pocket books and my association with IXWEBHOSTING
has made me feel unclean and dirty + utterly disgusted
Uptime is 85% max for emails.... i think im being over generous here and hell i dont even know how often my website is now for 6 hours this time and at least 4 last thursday. 99.999% WHAT?! Shameless.
For all of you thinking for getting hosting from IXWEBHOSTING
If your running a "mickey mouse" personal website.. than their prices are ok but there are MUCH better ones out there. Also you have to $20 initial fee for month to month... tons of other hosts do not. Go look else where.
If your running a business site...... im not going to patronize you, get the point.
To think i was acturally going to upgrade to a $30 package from my $15 and stay with them for the life of this business and a 2 start ups I have coming......
Here is a post I found at
SUMMER OF THE ABOVE is .. for people lazy like me :
" If you`re looking for a reliable web host that respects their customers and gives you a good deal, stay away from IX Web Hosting or anyone owned by them or their parent company. - C. R. Zeman"
WEBHOSTINGTALK.com community has helped me out lots, although im a new member I have based my new webhosting decision purely on the recommendation of this website and have being reading for the past month or so. I love that crediblehost thread. Im just giving back and getting back.
PS. IX need to tell their customer support agents to sooth the customer's sores rather than inflame them. I get on my hands and knees when my customer are angry... even when its their fault and im stressed to the max. Thats just correct customer service. You guys just lost a pretty penny from me and everyone else i get to talk to
wow its 3 hours now..... now u really know im motivated! PS my links still down as of 12:15 am the next day.