Web Hosting Talk : Web Hosting Main Forums : Colocation and Data Centers : Hurricane Electric is blacklisted in SPEWS

[fatale]

We started getting complaints from our customers about bounced mail. After doing some investigation turns out all Hurricane Electric's IP blocks are blacklisted, so any ISP that uses SPEWS database are refusing to accept our mail:
http://spews.org/html/S2100.html

Is there anything that can be done about it? Or is it up to Hurricane Electric to sort this out? I'm sort of tired dealing with this, as we had this problem before. Is it possible to somehow get (buy?) an independent IP block so we don't get blacklisted when our ISP refuses to through out spammers off of their network?

[Jake Weg]

They have too many legit clients to ignore it I am sure they will take care of it.

[eBoundary]

any ISP that uses spews blindly needs to be slapped around in my opinion

[SROHost]

I highly agree with eBoundary. Single IP blacklists are great for mail filtering, but using any list that blocks entire subnets is just asking for trouble. While you're pressing HE to get themselves removed, you might also want to contact the mail admins who are using those lists and ask them why they're too lazy to use multiple, single IP lists and regex keyword matching for spam rejection. It only takes a small amount of work to get much better results and far fewer "false positives".

[rusko]

the fact of the matter is that HE has a pretty bad history of ignoring abuse reports, so in this case, they have brought the blanket ban on themselves.

paul

[RSanders]

The only thing as bad as spam are the people that run the blacklists.

We've had blocks listed before without a single complaint notice. Then, it takes months to get them removed, if ever, after you kick the client off. Most of the lists I've ran into are run my irresponsible zeolots that do more damage than good.

[2Grumpy]

It surprises me to see how often he.net is listed as one of the contacts when I'm submitting spam sent to me to spamcop, makes me pause every time (because I have 3 servers at HE myself so reporting one of my own servers would really be stupid).

[fatale]

The worst part is -- it seems to me, complaining to HE would be completely useless. Since the reason why they got the whole network blacklisted was because they don't respond to spam reports to begin with. Oh, well, I guess time to get a cheap server some place out of their network and bounce all our mail off of it...

[IRCCo Jeff]

Blame should definately be placed on SPEWS, not HE.

[qm8309]

Originally posted by rusko
the fact of the matter is that HE has a pretty bad history of ignoring abuse reports, so in this case, they have brought the blanket ban on themselves.

paul

so peer1 has a perfectly clean one i guess?

http://www.google.com/search?hl=en&l...&q=peer1+spews

[2Grumpy]

Originally posted by qm8309
so peer1 has a perfectly clean one i guess?

http://www.google.com/search?hl=en&l...&q=peer1+spews

Actually I'd be more interested in larger colo facilities that do not have any complaints against them at Spews.

Or let's make this even more interesting, does SPEWS themselves have a list of providers they've marked as "better than most" that someone could use? Instead of "blacklisting" how about contributing a list of GOOD guys we could point at and go "hey even Spews says they're doing as good a job as anyone can hope to do".

Fact is I don't think the dung flinging monkeys that comprise spews could force themselves to say anything positive but hey, call me a romantic I can always hope can't I?

[rusko]

Originally posted by qm8309
so peer1 has a perfectly clean one i guess?

http://www.google.com/search?hl=en&l...&q=peer1+spews

not sure what point you are trying to make here. HE has a much worse track record than peer1 does. in my experience, peer1 has always acted on abuse reports regarding our sub-delegated netblocks. we have never had any issues with our address space being blacklisted either. clearly, that is not the case with HE. all carriers are going to have some spews blocks, but some are rapidly moving to having all of their netblocks blanket listed.

i do *not* represent peer1. why you felt the need to bring one of the providers that we use into the argument when i made a general comment i will never know.

paul

[Colo4-Paul]

Ouch!!!! Tell us how you really feel.

Back to the SPEWS problem. Most responsible providers understand the importance of not being listed. In the past the worst fear was the email bouncing.

Today things are different. Look at the providers that have been shut off by their carriers. Think about it, if you have someone who is constantly spamming on your network you shut them off. Even if it is a customer of a customer you have to shut them off if they cant stop it. The same is true from the carriers. Carriers cant risk their other customers being affected because someone wont stop spamming. There are many posts on WHT about people getting shut off.

I do not think that any of the carriers mentioned are at risk of being shut off. Only they and their carriers know how bad it is. I am only trying to show that you cannot think it is "no big deal" if your provider is listed. If not dealt with hosting spammers can be a huge deal. I can remember 2 providers that were out of business for several days then had to re-ip in days. Big deal?

Paul VanMeter
Colo4-Dallas

[Shannara]

Umm no, Blame should be placed on the law makers for being dumb enough not to completely outlaw all spam. I applaud blacklists for actually doing something about SPAM while the government is still a POS when it comes to technology. Then there are the ISPs that make use of blacklists. Nothing wrong there. Until the SPAM is completely outlawed and serves death row per each piece of SPAM, there will always be spam. Not to mention hold ISPs responsible for their actions. Bleh, what a waste.

[XYPHEN]

Originally posted by eBoundary
any ISP that uses spews blindly needs to be slapped around in my opinion

rofl, thats just funny... thanks for the laugh Boundary!