Results 26 to 33 of 33
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02-08-2014, 03:12 PM #26Disabled
- Join Date
- May 2012
- Posts
- 2,234
Unless it is for a charitable organization or charitable cause, we do not believe in providing free products or services unless it is for compensation for an error that we have made.
I believe that there is nothing in this incident that warrants for us to provide this client with a free SSL certificate, and therefore he did not receive one. If our upstream provider were to tell us "You can provide all of your customers with a money back guarantee for SSL certificates", then we would gladly pass that down to our customers. However though, that is not the case. We would be losing money if we did this for every client without receiving a benefit from our upstream SSL provider.
The RapidSSL certificate this client purchased (for less than $6) was already sold at a loss.
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02-08-2014, 03:32 PM #27Web Hosting Master
- Join Date
- Mar 2011
- Location
- United Kingdom
- Posts
- 913
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02-08-2014, 03:41 PM #28Disabled
- Join Date
- May 2012
- Posts
- 2,234
I will contact our upstream SSL provider and ask for a definite answer about the policy for cancelling and recreating certs within a certain period for resold certificates.
Hopefully the answer will be that they'll allow us to do so which would allow us to pass the benefit on to our clients. If they aren't allowing us to (which is what we initially assumed before the posting of this thread), then we unfortunately can't do it because these kinds of mistakes add up. If the answer they provide us is No then we'll make it more clear in the SSL signup process for our clients.
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02-08-2014, 03:58 PM #29Web Hosting Master
- Join Date
- Apr 2005
- Posts
- 1,767
Perhaps this would also be an appropriate time to educate the customer about SAN (Subject Alternative Name) extensions, so that all they need to provide is the domain itself, then you can add www. as a SAN in the CSR.
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02-08-2014, 04:16 PM #30Web Hosting Master
- Join Date
- Apr 2011
- Location
- Cybertron
- Posts
- 10,484
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02-08-2014, 04:42 PM #31Disabled
- Join Date
- May 2012
- Posts
- 2,234
You're making up fake statistics that you know are completely false because you have a personal issue against all unlimited hosting providers. You bash unlimited hosting providers blindly without thinking and I think that's something you need to change. If you search around these forums, you'll find that we have a lot of happy customers and we are a frequently recommended hosting provider.
Last edited by GreenValueHostGM; 02-08-2014 at 04:47 PM.
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02-08-2014, 05:45 PM #32Web Hosting Master
- Join Date
- Apr 2011
- Location
- Cybertron
- Posts
- 10,484
1. Fake stats. Prove me wrong. Prove to me that the multiple media circus threads complaining about your company are fake.
2. Again...nothing to do with unlimited. If that were the only issue it wouldn't be an issue.
3. Blindly...no. I'm a designer and a host. Any host I spoke bad of I dealt with personally and listed my reasons as to why I or my clients didn't like them.
4. Experience. As with #3, I saw an issue and created my own improved resources. Many customers and clients are coming close to 7 years....are you able to say this giving the time of putting out all these fires all over the place. It's even worse on the other forum.
5. Again, I chatted with Jon many many times and told him what he needed to do to avoid all of this....a year ago, while he was also seeking advice. I guess all of that went out the window, which basically means it was a waste of time.
Just as I said in one of your many other threads...your good reviews are going to look suspect. Hate on me, hate my actions, hate my words, but all the bad press is your "company's" doing. Nothing to do with me. Many others are sitting back and watching the train-wreck. Shall you get upset with them too?
How about comparing your company to RamNode.
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02-08-2014, 06:06 PM #33Web Hosting Guru
- Join Date
- May 2010
- Location
- Miami, FL (USA)
- Posts
- 320
I was extremely close to purchasing a few reseller accounts with GVH.... But every time I read a post from them I get turned off..... I'd hate for him to handle my tickets the way he handles threads on WHT. Good gracious... GVH needs to work on their communication and client relation skills.
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