Results 1 to 16 of 16
Thread: Burstnet slow support
-
01-21-2014, 02:09 PM #1New Member
- Join Date
- Jan 2014
- Posts
- 2
Burstnet slow support
Hello,
I have some servers with burstnet and I really face a hard issue here. I ve got a dedicated server with a failing HDD which took them 1 week for a reply and I ve also ordered one dedicated server and there are 13 days without delivered....
I am really frustrated...
-
01-21-2014, 02:36 PM #2Web Hosting Master
- Join Date
- Mar 2007
- Location
- DataCenter
- Posts
- 853
Strange...as per my knowledge burstnet is one of the biggest player in this industry and they always provide good services...i am sure they will address this issue as someone from there staff will be here at wht and will surely read your post....best of luck
█ ProlimeHost - Dedicated Server Hosting & Kvm SSD VPS
█ Three Datacenter Location: Los Angeles, Denver & Singapore
█ SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 on Site Engineers
-
01-21-2014, 02:37 PM #3Temporarily Suspended
- Join Date
- Feb 2010
- Posts
- 81
burstnet has slow support thats true but i never heard that they slow deliver as-well did you tried to call them?
-
01-21-2014, 02:50 PM #4New Member
- Join Date
- Jan 2014
- Posts
- 2
Well burstnet is big indeed and I use them 4 years now but I got tired of having to write here on WHT for getting a responce after they ignore my tickets....
It is not resonable to wait 10+ days for seting up a server....
-
01-21-2014, 03:42 PM #5Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York City
- Posts
- 5,169
Burstnet is a big provider I wouldn't see why they aren't replying to your ticket nore replacing that hardware failure ASAP.
Hopefully someone from burst will skim through these forums and see this thread and then you will maybe get a little more reliable support or at least a response from them. Very bad practices to have a clients ticket be open not solved yet unanswered. Makes that business look really bad. I was considering purchasing a vps from them but after hearing this I'll rather go someone elsewhere so I wouldn't have to deal with nonsense like this.
Sorry to hear about your troubles with them I hope everything gets solved as soon as possible for you. Be sure to keep is informed and updated with a status on how they are acting to your ticket if they do at all .
-
01-21-2014, 06:33 PM #6Not so experienced
- Join Date
- Jul 2008
- Location
- New Zealand
- Posts
- 1,225
-
01-21-2014, 06:39 PM #7Web Hosting Master
- Join Date
- Mar 2011
- Location
- United Kingdom
- Posts
- 913
Very strange, have you tried phoning them? I'm sure a burstnet rep will pop by soon.
-
01-21-2014, 07:25 PM #8Temporarily Suspended
- Join Date
- Jan 2010
- Location
- United States
- Posts
- 129
Hey gsmiltos,
Their support has been getting really slow on respond time. I had a ticket open for a few days also without a reply. Try contacting BurstJoeM on WHT and I'm sure he would be glad to see whats going on. He help look into my ticket for me the other day. Either they are getting to busy to reply to tickets within a week or overlooking some tickets.
-
01-21-2014, 07:27 PM #9Web Hosting Evangelist
- Join Date
- Nov 2010
- Location
- Las Vegas
- Posts
- 459
Like asked before, has anyone tried giving them a call about the support issue? I am a little surprised that they haven't replied. Hopefully one of them will reply here and get you all fixed.
██ HostClearly.com
██ HostClearly Web Hosting
██ #WeAreYourBussinessPartner
██ Shared, Reseller, and VPS Hosting since 2010!
-
01-21-2014, 08:37 PM #10Web Hosting Master
- Join Date
- Apr 2000
- Location
- Nevada, US
- Posts
- 5,550
SmartHost™ - Intelligent Hosting! - Multiple Locations - US/EU! - Ultra-Fast NVME SSD VPS!
http://www.smarthost.net - sales@smarthost.net - Resale/Affiliate Programs
Cloud Hosting - VPS Hosting - Dedicated Servers - Colocation - Flux Capacitors
-
01-21-2014, 09:14 PM #11The Linux Specialist
- Join Date
- Mar 2003
- Location
- /root
- Posts
- 23,990
Specially 4 U
Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx
-
01-21-2014, 10:35 PM #12WebHosting Master
- Join Date
- Dec 2006
- Posts
- 4,151
If you're not satisfied with their services, you should consider moving. Given how competitive the market is right now, you can certainly get better service.
-
01-22-2014, 06:16 PM #13Disabled
- Join Date
- Jul 2013
- Location
- US; UK/EU; Asia/Australia
- Posts
- 895
A lot of threads about Burst in the past two days here.
Something's going on.
-
01-22-2014, 07:04 PM #14Web Hosting Master
- Join Date
- Feb 2008
- Location
- Wilkes-Barre, PA
- Posts
- 1,142
█ Loop Internet
█ AS 394868 - Wilkes-Barre, PA
█ Fiber Internet and Colocation
█ 99.999% Uptime SLA - 24/7/365 Support
-
01-22-2014, 09:07 PM #15Web Hosting Evangelist
- Join Date
- Jul 2010
- Posts
- 525
Are you looking for dedicated server providers, colocation services, IP Transits?
Contact me asap, with more than 10 years experience in the market, I can recommend you the best choices
-
01-22-2014, 09:24 PM #16Web Hosting Master
- Join Date
- Jun 2006
- Posts
- 1,184
I had a very simple IPv6 support question take over 23 days to answer. That's not a typo.
Burst used to be very good in terms of response times, but in all honesty, I just can't trust them anymore. Can't afford to have a server go down and it take 23 days to get hardware replaced, etc.
Something is definitely going on...
Similar Threads
-
burstNET slow technical support
By genlight in forum VPS HostingReplies: 26Last Post: 12-04-2011, 08:45 AM -
BurstNet slow
By toma1708 in forum Providers and Network Outages and UpdatesReplies: 25Last Post: 09-20-2004, 07:26 AM -
BurstNET Slow Setup Time/BurstNET Slow Support Times
By garmaknoc in forum Dedicated ServerReplies: 42Last Post: 08-11-2003, 12:57 PM