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  1. #1

    question about hetzner.de dedicated servers

    hello friends
    please help me in hetzner.de how many days need for setup completion ?

    please help me i wait yours response


    thanks

  2. #2
    Join Date
    Mar 2003
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    Quote Originally Posted by Bako View Post
    hello friends
    please help me in hetzner.de how many days need for setup completion ?

    please help me i wait yours response


    thanks

    During business hours, they can set it up within 8 hours.

    Specially 4 U
    Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
    JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
    Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx

  3. #3
    thanks my friend for your response, but this company in order need to upload photo/scan id passport and credit card ? all of that need or just passport ?

  4. #4
    Join Date
    Feb 2012
    Location
    New York, NY
    Posts
    568
    Quote Originally Posted by Bako View Post
    thanks my friend for your response, but this company in order need to upload photo/scan id passport and credit card ? all of that need or just passport ?
    If it's your first order you need to send them a photo/scan of both your passport/ID card and your credit card.

  5. #5
    Quote Originally Posted by domainbop View Post
    If it's your first order you need to send them a photo/scan of both your passport/ID card and your credit card.

    Thanks my friend very much. happy new year i wish better life for you also wish you success with your works.

  6. #6
    You can also send ticket to them. They used to reply in 1 hours approx time.

  7. #7
    i not receive any email confirmation, when i receive confirmation email, how i can see my invoice? please help me

  8. #8
    Join Date
    Feb 2005
    Location
    localhost
    Posts
    5,473
    Quote Originally Posted by Bako View Post
    thanks my friend for your response, but this company in order need to upload photo/scan id passport and credit card ? all of that need or just passport ?
    That's normal procedure because of the amount you are paying each month. Keep in mind some servers can equal a car payment and the dealership wouldn't give you are car without ID.
    Respectfully,
    Mr. Terrence

  9. #9
    Join Date
    Feb 2005
    Location
    localhost
    Posts
    5,473
    Quote Originally Posted by Bako View Post
    i not receive any email confirmation, when i receive confirmation email, how i can see my invoice? please help me
    You need to work directly with the provider. I'm not sure if they have a rep on WHT.
    Respectfully,
    Mr. Terrence

  10. #10
    Join Date
    Dec 2013
    Posts
    54
    Received a Hetzner server last week.
    The support response time is fairly quick, around 5-10 minutes.
    Server set-up time was also pretty good, after I had sent a photo of my ID it was about 20 minutes before the server was online.

  11. #11
    i receive a two email after ordered
    1) order confirmation
    2) Your Order EX40

    in Your Order EX4 email request to send photo id passport and credit card
    in order confirmation email write
    -------------
    Dear Mr. Bako

    Thank you for your order and their confidence.

    Please check your data for accuracy. If you have any requests or have been sent in error the order, so please inform us by e-mail to server_bestellung@hetzner.de.
    ---
    In the next step, you will receive an order confirmation. Should it be in your order to a special configuration or you place an order for the first time, your order will be checked manually. This check is performed during office hours from Monday - Friday from 8:00 - 18:00 clock. After the delivery of the order confirmation, your server will be approved for installation and you get usually within a few hours, the access to the server. For servers with special configuration, the completion of the server may take a few days to complete.

    i now what necessary to do for the confirmation ?

    9 hours ago i sent my passport photo copy and credit card.

    please help

  12. #12
    Join Date
    Dec 2013
    Posts
    54
    Today is a public holiday in Germany. So It could be that the sales staff that perform the ID checks are not at work today.

  13. #13
    Join Date
    May 2012
    Posts
    839
    Quote Originally Posted by NetDepot - Terrence View Post
    You need to work directly with the provider. I'm not sure if they have a rep on WHT.
    They do have a rep. here:


    http://www.webhostingtalk.com/member.php?u=416388

  14. #14
    Thanks for all yours helps all my bro, but when this company working ? when end holiday germany ? thanks

  15. #15
    Join Date
    May 2012
    Posts
    839
    Quote Originally Posted by Bako View Post
    Thanks for all yours helps all my bro, but when this company working ? when end holiday germany ? thanks
    Their sales department works from Mon to Fri during office hours but hardware & emergency support is 24/7/365.And regarding holidays in Germany, the following link would be very helpful to you.


    http://www.holidays-info.com/Holiday...days_2014.html

  16. #16
    tomorrow my order is completed right ?

  17. #17
    aha ok thanks for you my friend.
    maybe tomorrow my order complete?

  18. #18
    for here plan http://www.hetzner.de/en/hosting/pro...ootserver/ex40
    all monthly price is 49 Euro ? right ? also setup fee is free ?
    monthly price is 49 euro ?

    thanks

  19. #19
    Join Date
    Feb 2012
    Location
    New York, NY
    Posts
    568
    Quote Originally Posted by Bako View Post
    for here plan http://www.hetzner.de/en/hosting/pro...ootserver/ex40
    all monthly price is 49 Euro ? right ? also setup fee is free ?
    monthly price is 49 euro ?

    thanks
    The prices on Hetzner's website include the 19% VAT tax. If you live outside the EU then you don't need to pay VAT and your monthly price will be only 41.18 Euro monthly.

    maybe tomorrow my order complete?
    It should complete tomorrow.

  20. #20
    Thanks very much my friend i happy for yours helps thanks

  21. #21
    Join Date
    Nov 2013
    Posts
    103
    Quote Originally Posted by domainbop View Post
    If you live outside the EU then you don't need to pay VAT
    Or you ARE in EU and have a registered company with a valid tax id.

  22. #22
    Quote Originally Posted by wndml View Post
    Or you ARE in EU and have a registered company with a valid tax id.
    i not have company or office i just personal i'm online business.

  23. #23
    Thanks for yours my servers setup completed thanks.

  24. #24
    Join Date
    May 2012
    Location
    Germany
    Posts
    264
    Hello everyone, thank you for your posts and helping out.

    As was mentioned, yesterday was a public holiday in Germany (and elsewhere), so while our technicians work 24/7, our office staff didn't work then.

    They came in this morning, processed the order, and the server came online 11 minutes later.

  25. #25
    thanks very much too for you

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