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  1. #1
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    masking us, dedicated ip

    Hi,

    I need some input on this, its just crazy

    We host and have a dedicated SSL ip address with Godaddy, just found out by pure accident that another website has a sub domain with the same ip address as ours. when you visit their sub domain address you get our front page and any other links, we have set locally, that included our contact form page. again all under there domain name, not ours.

    When I called support yesterday, I was told I need to contact the other owner and tell them to change their A record or something, which ironically was a Godaddy hidden WHOIS account, and their was nothing he could do, has anyone ever heard of a odd response like that over something as serious as this or am I over reacting?.

    How can someone forward and mask to someone else dedicated ip, especially from within the same host? and can you imagine what this would have done to a high ranked SEO site in the mean time.

    Sonny

  2. #2
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    That's weird, but I suppose if your using cPanel, maybe they haven't got the hang of it yet haha. I recommend moving if your worried but I've never heard of that issue before.

  3. #3
    It sounds like they are hot linking to your site.
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  4. #4
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    Quote Originally Posted by Alivedead View Post
    It sounds like they are hot linking to your site.
    I sent a support ticket this time around a few hours ago, waiting on a response. No that sub domain is actually coming back as our IP address, example if you enter their domain/contact.html you are at our contact.html form page, with there domain appearing in the address bar. as well as every link they follow that's relative.

    that's not linking or forwarding, that's masking. and worst yet if they get indexed it will be based on our page content. for now I simply blocked it, but how in the world does a host let something like that happen and think about if I did not even catch that. I know it could be just a mix up somewhere, but when you give someone a dedicated SSL IP you should make sure its dedicated.

  5. #5
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    Set up some mod_rewrite rules to re-direct to your proper domain if not currently being visited.

    This will cause any domains pointed at your IP to re-direct to your domain [and, as a result, show the correct content].

    Chances are the domain that is loading your site contents is simply pointed at the wrong IP [yours] and since there is no matching virtual host - yours gets loaded. There's nothing malicious about this.
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  6. #6
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    Yes, permit access only through your website address (with and without www) which will sort it.
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  7. #7
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    Quote Originally Posted by MikeDVB View Post
    Set up some mod_rewrite rules to re-direct to your proper domain if not currently being visited.

    This will cause any domains pointed at your IP to re-direct to your domain [and, as a result, show the correct content].

    Chances are the domain that is loading your site contents is simply pointed at the wrong IP [yours] and since there is no matching virtual host - yours gets loaded. There's nothing malicious about this.


    This other domain may have once been hosted on the IP that is now assigned to you and the user never changed the A record for it. Create a redirect as suggested above and you should be all set.
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  8. #8
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    Quote Originally Posted by DWS2006 View Post


    This other domain may have once been hosted on the IP that is now assigned to you and the user never changed the A record for it. Create a redirect as suggested above and you should be all set.
    Ok maybe if it truly was a mistake, but both are at Godaddy why not simply park the domain or point it back to the owners TLD domain which is a different ip address then ours, when I first told them about it two days ago?. whether mistake or not it's a excellent way to knock a website down or build one up in search results. there is no way this is just a minor thing to be just dismissed.

    When I redirect (in htaccess) to our domain I get a ton of 404's and url's that do come to our index get followed from them by google and others. also why should I have to redirect anything in the first place? its called a dedicated ip for a reason right? what if I was not a programmer and had no idea how to that?. I'm echoing some text with an exit for now at least. I sent a email to support yesterday and heard nothing back so far.

    Sonny

  9. #9
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    It's frustrating for sure, but IPs are very fluid in hosting. The IP that's now a dedicated IP for your account may have previously been the primary shared IP of a server.
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  10. #10
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    Quote Originally Posted by DWS2006 View Post
    It's frustrating for sure, but IPs are very fluid in hosting. The IP that's now a dedicated IP for your account may have previously been the primary shared IP of a server.
    It's just this one domain only associated with our address and I told them about it,, also remember this is a dedicated SSL ip address we are talking about. what do you think Godaddy does with unhosted domains and anything else where hosting is unavailable, they park them by default and throw up a ad.

    So why not simply do that?, instead of causing all this drama especially over a SSL dedicated IP address?, which one would think requires just a little more attention then a run of the mill IP, I first wanted to redirect everything to https but can not do that right now, because I will get hammered with 404's as well as negative garbage hits to our index. I just sent another Support ticked asking for them to please park or point that sub domain to that domains TLD ip address. the fix is is not all that complicated or am I missing something?
    Last edited by sonnb; 11-30-2013 at 02:37 PM.

  11. #11
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    It definitely could be a quick fix, however, it's probably a case of GoDaddy trying to avoid changing one user's DNS records at the request of another user.

    This has happened to me before (on a VPS), very frustrating for sure - I redirected the traffic to the Google home page.
    Last edited by DWS2006; 11-30-2013 at 03:14 PM.
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  12. #12
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    Quote Originally Posted by DWS2006 View Post
    It definitely could be a quick fix, however, it's probably a case of GoDaddy trying to avoid changing one user's DNS records at the request of another user.

    This has happened to me before (on a VPS), very frustrating for sure - I redirected the traffic to the Google home page.
    Godaddy changes A records and redirects all the time when parking domains, Godaddy's not changing an "A record" at my request, or anyone else but their own. that individual's A record should have been automatically changed before they sold us the SSL Cert in the first place.

    I would think redirecting to Google from your ip address could turn out to be a really bad thing, now redirecting a invalid domain to a porn site, sounds interesting.

  13. #13
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    Quote Originally Posted by sonnb View Post
    I would think redirecting to Google from your ip address could turn out to be a really bad thing, now redirecting a invalid domain to a porn site, sounds interesting.
    I didn't notice any negative impact. LOL on the porn site redirect.
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  14. #14
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    Quote Originally Posted by sonnb View Post
    but both are at Godaddy why not simply park the domain or point it back to the owners TLD domain which is a different ip address then ours
    That's the key to your argument with GoDaddy.

    If you're paying GoDaddy for this dedicated IP, then you have a (assumed) right to exclusive rights to the use of that IP. So frame that argument into a ticket with them - Make them realise that anyone else using GoDaddy's services and pointing at that IP are in the wrong. If they can't fix it then you have the right to ask that they provide you with an alternative IP that you can use... exclusively.

  15. #15
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    Quote Originally Posted by F-DNS View Post
    That's the key to your argument with GoDaddy.

    If you're paying GoDaddy for this dedicated IP, then you have a (assumed) right to exclusive rights to the use of that IP. So frame that argument into a ticket with them - Make them realist that anyone else using GoDaddy's services and pointing at that IP are in the wrong. If they can't fix it then you have the right to ask that they provide you with an alternative IP that you can use... exclusively.
    Just did it again, that makes 3 tickets since yesterday, and I also called Thursday when I first became aware of this thanks to our contact form. no one from Godaddy support has yet to reply. I even tried to post to their forum the other day but that never got put up.

    There seems to be more to this then just a A record thing, a dedicated ip address is a feature you add from within a shared hosting account or part of a SSL cert purchase, your either paying for that particular ip address or your not, and if you stopped paying, Godaddy's system would have turned that off, like they would with any other feature they offer. who knows, maybe both of us are paying for the same dedicated ip address its the only reason I could think of without some kind of reply from support.
    Last edited by sonnb; 11-30-2013 at 08:27 PM. Reason: spelling

  16. #16
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    Quote Originally Posted by F-DNS View Post
    If you're paying GoDaddy for this dedicated IP, then you have a (assumed) right to exclusive rights to the use of that IP
    And there is absolutely nothing anyone can do to stop that IP being put into a DNS zone file for some other domain !

    The 'solution' is to put something in .htaccess to check the URI and do something if it's not yours.
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  17. #17
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    Quote Originally Posted by astutiumRob View Post
    And there is absolutely nothing anyone can do to stop that IP being put into a DNS zone file for some other domain !

    The 'solution' is to put something in .htaccess to check the URI and do something if it's not yours.
    According to your logic, I guess their is no such thing as a dedicated SSL Ip address, and should not be sold labeled as one. and 2 go ahead and try not paying for something at Godaddy, and see what happens to that feature. a dedicated ip address is a feature, your either paying for it or your not its that simple.

    3 if a domain is masking your website, they are indexing it under theirs, lets say a visitor does a search and arrives at your site under another TLD especially one, the SE knows to have questionable content, clicking on your relative links all the while the address bar is showing their domain name, what is that visitor going to think about you, which one is the real domain right?. something like this cannot be allowed to go on, it has the potential to ruin a website.

    4 How many people do you think know about how to do a htaccess redirect?, much less the knowledge to even catch something like this going on in the first place. can you imagine Godaddy support telling a customer hey it's just a simple redirect edit in your htaccess file, oh and by the way be extremely careful it could bring down your whole website, guess that's why I am still waiting for a reply on 3 support tickets.

  18. #18
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    Quote Originally Posted by sonnb View Post
    According to your logic, I guess their is no such thing as a dedicated SSL Ip address, and should not be sold labeled as one. and 2 go ahead and try not paying for something at Godaddy, and see what happens to that feature. a dedicated ip address is a feature, your either paying for it or your not its that simple.
    Now go and read what I wrote, it will help you're understanding of the point I made, which you seem to have missed entirely...

    Quote Originally Posted by sonnb View Post
    4 How many people do you think know about how to do a htaccess redirect?
    There's this new thing called 'the internet' and it's full of information, and about 20 years ago, some very clever people decided to make finding things on it much easier, by having 'search engines' do all the hard work for you.

    Alternatively for around 4000 years, there's have been these things called 'books' which act as a sort of repository of knowledge, where if you don't already know something, subject to having the ability to read, you can learn stuff ....

    Quote Originally Posted by sonnb View Post
    much less the knowledge to even catch something like this going on in the first place
    Therein lies part of the problem - we allow people to put things online without finding out if they have the ability to understand what they're doing, how to manage it or how it works !

    Quote Originally Posted by sonnb View Post
    can you imagine Godaddy support telling a customer hey it's just a simple redirect edit in your htaccess file, oh and by the way be extremely careful it could bring down your whole website, guess that's why I am still waiting for a reply on 3 support tickets.
    Perhaps the actual solution is to pick your host based on their ability to provide the support needed consummate with the kind of training/education/experience you have, rather than whatever selection criteria you used :p
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  19. #19
    Hi Sonny,

    Good suggestion for us, will consider that for the future.
    Alos, checking the status of your ticket. thanks for your patience and for using GoDaddy.

    Jeff

    Jeff King
    GM Hosting, GoDaddy

  20. #20
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    Quote Originally Posted by astutiumRob View Post
    Now go and read what I wrote, it will help you're understanding of the point I made, which you seem to have missed entirely...

    There's this new thing called 'the internet' and it's full of information, and about 20 years ago, some very clever people decided to make finding things on it much easier, by having 'search engines' do all the hard work for you.

    Alternatively for around 4000 years, there's have been these things called 'books' which act as a sort of repository of knowledge, where if you don't already know something, subject to having the ability to read, you can learn stuff ....

    Therein lies part of the problem - we allow people to put things online without finding out if they have the ability to understand what they're doing, how to manage it or how it works !



    Perhaps the actual solution is to pick your host based on their ability to provide the support needed consummate with the kind of training/education/experience you have, rather than whatever selection criteria you used :p
    I did read it, am I going nuts? you mention above no one can do anything about something like that, again according to that logic, no ip address could ever be called a dedicated ip, thats a pretty straight forward term.

    Man, what a world it would be if any super server admin could just edit a simple record and start masking the google site. because according to you "there is absolutely nothing anyone can do to stop that IP being put into a DNS zone file for some other domain! "reflecting back, does that still make sense to you"

    on a lighter note..
    Good luck telling all the newbe website owners out there, hey its no big deal just read a book they been around for 4000 years, if you can''t redirect via htaccess you got no business being online see how that would work out in the support industry LOL

    but your last bit of advice was right on the money. this tread is starting to drift in a bad way,
    I did not mean that too happen just reached my wits end dealing with this.

    hosting on a dedicated ip anywhere? put this at the top of any main or especially a 404 php page hopefully you'll never get a email. add a email header if needed, you could also check a server ip as well, if anyone needs that just let me know and I'll update this.

    PHP Code:
    if (false === strpos($_SERVER['SERVER_NAME'], "yourdomain.com")){
    $email="you@whatever.com";// your email address
    $msg "Dedicated IP ".$_SERVER['SERVER_ADDR']." \n
    User "
    .$_SERVER['REMOTE_ADDR']." \n
    Page "
    .$_SERVER['SERVER_NAME'].$_SERVER['SCRIPT_NAME']." \n
    "
    date('D, M j, Y (g:i a)');
    mail($email,"Domain Warning",$msg);
    echo
    "sent";} 
    Last edited by sonnb; 12-01-2013 at 04:53 PM.

  21. #21
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    Quote Originally Posted by kingjeff View Post
    Hi Sonny,

    Good suggestion for us, will consider that for the future.
    Alos, checking the status of your ticket. thanks for your patience and for using GoDaddy.

    Jeff

    Jeff King
    GM Hosting, GoDaddy
    Glad to hear that, we first wanted to redirect everything to https because we have a login page on the index, but couldn't because we then got hammered with 404's from all of their SE links. we even had one of there visitors submit to our contact form. I called once, and submitted 3 tickets since Thursday, even tried to post a tread in the Godaddy forum, I tried to contact them but their whois is hidden, I did eventually find their info but it did not contain a email address. anyone can forward or link to us I understand that, but the masking in the address bar and using our dedicated ip address is what really concerned us.

    Thanks

  22. #22
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    Quote Originally Posted by sonnb View Post
    I did read it, am I going nuts?
    Determining sanity via a forum is way beyond my skillset.

    Perhaps you're not _understanding_ what I wrote or have a misunderstanding over what DNS is and how it works ...

    Quote Originally Posted by sonnb View Post
    you mention above no one can do anything about something like that, again according to that logic, no ip address could ever be called a dedicated ip, thats a pretty straight forward term.
    They're not sharing your IP - their site is not on that IP as you've already determined - so yes it's _dedicated_ on the server to you.

    They have something in their zone which resolves to an IP , nothing more, nothing less - perhaps you could benefit from that and monetise the traffic !
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  23. #23
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    Quote Originally Posted by astutiumRob View Post
    Determining sanity via a forum is way beyond my skillset.

    Perhaps you're not _understanding_ what I wrote or have a misunderstanding over what DNS is and how it works ...


    They're not sharing your IP - their site is not on that IP as you've already determined - so yes it's _dedicated_ on the server to you.

    They have something in their zone which resolves to an IP , nothing more, nothing less - perhaps you could benefit from that and monetise the traffic !
    They have a subdomain using our ip address, that's why in a earlier post I mentioned, why not just simply automatically default that back to their tld. I mentioned subdomain many times in this tread. this is not a game of Gotcha, lets just agree to disagree on that dedicated dns thing.

  24. #24

    Hoping to help

    @sonnb,

    I am from GoDaddy, just came across your post and want to help you. Can you provide me with the Incident ID number or the URL of the hosting via private message?

    Thanks for your patience, and as always, thanks for being a GoDaddy customer.

    --Mike

  25. #25
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    Update

    In fairness to Godaddy I did get a response on Nov 29, from a support guy named Adam just did not know that, because I never got a email it was online I had to log in to view that ticket, he said contact the abuse dept, I did, and it got fixed really fast.

    Very very, happy camper. and for those who may pop in and read this tread, they are a good host that I would highly recommend, remember I never had a problem with hosting in general, just that one dns mixup mentioned above in over 10 years on and off with them, and to be honest their was never a thing, I needed to do, on a Godaddy server that I could not have done, and that includes running source guardian encoded scripts with no problems at all, I think maybe way back I needed to pipe a script one time, but I got around that anyway, and now I hear they have Cpanel as well, which would make doing something like that a breeze. next time if any of you ever run into something like this, just email the abuse dept first, and save yourself some time and drama.

    Have a happy Holiday Season, and especially a Great Christmas!
    Sonny

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