Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : 123COM Having Support ?

[l2o88j]

I have recently got a VPS from them, and i am not satisfied with them so i asked for a refund with them through a Ticket, but the ticket closed by itself due to no response in 72 hours.

Will they be reading support tickets ? or it is one among the company who scams ?

Did someone experienced the same before?

[myhken]

Have you used the search function here at WHT? I can see several bad reviews and unhappy customers...but have never tried them before.

[l2o88j]

I have not searched, but seems that i am understanding it personally rather than searching. I guess they made the payment manually after verification. But they are not responding to support.

It is just another loss but a very small one. Let my thread help others

[CI-Theo]

I've just done a Companies House lookup on 123com LTD, company number 07715839. This is interesting:

GAZ1(A) 24/07/2012 FIRST GAZETTE NOTICE FOR VOLUNTARY STRIKE-OFF
DS01 11/07/2012 APPLICATION FOR STRIKING-OFF

To the best of my knowledge, doing that when you have not settled your trading debts and have traded in the past three months is illegal and there may be some serious penalties for this.

I would ask them some serious questions about their intentions here, because from what I see, 123com continue to have a functioning website that is promoting services online. They're trading with customers whilst trying to dissolve a company. Bizarre!

[dareORdie]

May be, in spite of having Good Support, "fate" is not with them!! You can never describe the feeling of being hungry till you actually are..

[NYCServers-Nick]

Have you tried calling them? I found a phone number on their website, however it says they are closed on Sundays. It may be best to called them first thing Monday morning.

I found the number here: http://123com.org/contact

[123COM]

Hi there,

This is Ryan from 123COM - and I have come to answer a few of the questions being posted here.

Lets start with the support issue - after issues with our recent support contract, we have been left with our UK only staffing for office hours support - which is something we are working on resolving. However whilst that is the case, our support will be a little more limited.

As to any bad reviews, most pertain to issues with VPS performance - which normally get resolved.

As to the DS01, we have been legally trading as 123COM, LP for a number of months, not 123COM LTD - and as a company no longer advertised as an LTD, we are within our rights to dissolve the dormant company.

We have always stood by providing quality support to our clients at a 24/7 rate wherever possible. But when our out-of-hours support contracts were seeing this aim fall short (on quality) we have had to work on reorganizing these issues.

Obviously, the ticket escalation procedure is always available - and will be picked up by management first thing in the morning. I suspect your ticket has been sent to the end of our queue, and way probably not able to be dealt with by close of day Friday. My sincerest apologies go out for this - and we will work to resolve that for you.

If you can escalate the ticket, I will personally follow it up.

Thanks,
Ryan P.

[l2o88j]

There is no one in the support on your site, but your are here for defending about 123com.

If you are here then you can be able to check out the ticket. Have a look at the ticket #610967.