This is Ryan from 123COM - and I have come to answer a few of the questions being posted here.
Lets start with the support issue - after issues with our recent support contract, we have been left with our UK only staffing for office hours support - which is something we are working on resolving. However whilst that is the case, our support will be a little more limited.
As to any bad reviews, most pertain to issues with VPS performance - which normally get resolved.
As to the DS01, we have been legally trading as 123COM, LP for a number of months, not 123COM LTD - and as a company no longer advertised as an LTD, we are within our rights to dissolve the dormant company.
We have always stood by providing quality support to our clients at a 24/7 rate wherever possible. But when our out-of-hours support contracts were seeing this aim fall short (on quality) we have had to work on reorganizing these issues.
Obviously, the ticket escalation procedure is always available - and will be picked up by management first thing in the morning. I suspect your ticket has been sent to the end of our queue, and way probably not able to be dealt with by close of day Friday. My sincerest apologies go out for this - and we will work to resolve that for you.
If you can escalate the ticket, I will personally follow it up.