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  #16  
Old 04-26-2012, 08:12 AM
UH-James UH-James is offline
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Quote:
Originally Posted by danferserviziweb View Post
On my account on their UK server R1Soft is working without problem (just tryed)
+1. All fine here.

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  #17  
Old 04-27-2012, 02:24 PM
AuniqueHost-Jr AuniqueHost-Jr is offline
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Quote:
Originally Posted by Dan_EZPZ View Post
R1Soft is running on all but one server. The server you're hosted on does have R1Soft and should be working fine.
If you're not able to login from the cPanel icon it's likely a problem with the cPanel connector which I'll have investigated.



Do you have the ticket ID you're waiting a reply on so I can investigate?



Not at all, I'm not going anywhere. Please provide the ticket IDs where you're unhappy with the responses.
I have just logged in to check and confirm again that the server I'm hosted on DOES NOT have R1Soft and have many time contacted you guys about it and was ignored about it.

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  #18  
Old 04-28-2012, 05:10 AM
wolvyreen wolvyreen is offline
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Quote:
Originally Posted by Dan_EZPZ
Do you have the ticket ID you're waiting a reply on so I can investigate?
Instead of me giving you a ticket id, don't you think you should go through ALL the "In Progress" or "On Hold" tickets that have been waiting longer than a week and address them?? If I give you my ticket id's then what about all the other people that are waiting on responses. Don't just fix mine.

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  #19  
Old 04-28-2012, 07:45 PM
AuniqueHost-Jr AuniqueHost-Jr is offline
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Quote:
Originally Posted by wolvyreen View Post
Instead of me giving you a ticket id, don't you think you should go through ALL the "In Progress" or "On Hold" tickets that have been waiting longer than a week and address them?? If I give you my ticket id's then what about all the other people that are waiting on responses. Don't just fix mine.
^ +1

But my ticket was closed for no reason. If ticket ID still needed it's #365457, hope to get a reply instead of being ignored again.

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  #20  
Old 04-29-2012, 02:20 AM
wolvyreen wolvyreen is offline
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Quote:
Originally Posted by Junior737 View Post
^ +1

But my ticket was closed for no reason. If ticket ID still needed it's #365457, hope to get a reply instead of being ignored again.
I have seen more and more of these comments on the boards about EZPZ. I am starting to get worried.

  #21  
Old 05-09-2012, 01:30 PM
SteeLeR SteeLeR is offline
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Join Date: Dec 2009
Posts: 64
UPDATE:

A week has passed and still not get an answer to the problem of WHMCS and SMTP. I'm afraid is time to switch provider.

So guys, if you are thinking of purchasing a plan with EZPZ, think it twice...

  #22  
Old 05-09-2012, 02:38 PM
Dan_EZPZ Dan_EZPZ is offline
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Quote:
Originally Posted by SteeLeR View Post
UPDATE:

A week has passed and still not get an answer to the problem of WHMCS and SMTP. I'm afraid is time to switch provider.

So guys, if you are thinking of purchasing a plan with EZPZ, think it twice...
Your ticket is not a server problem.

We have proven numerous times via ticket that the server can connect to gMail and it worked fine on a test setup.

We asked you to pass this on to WHMCS, they enabled debugging and it shows WHMCS attempts to connect locally rather than to Google. There's nothing server side that would cause this.

We've been trying to help you but you still seem unhappy. Best of luck with your new provider.

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  #23  
Old 05-09-2012, 02:47 PM
DWS2006 DWS2006 is offline
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@SteeLeR do you have the ssl option checked in WHMcs and cPanel set to use a remote mail exchanger? WHMcs definitely fully supports GMAIL.

  #24  
Old 05-09-2012, 04:59 PM
wolvyreen wolvyreen is offline
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Quote:
Originally Posted by SteeLeR View Post
UPDATE:

A week has passed and still not get an answer to the problem of WHMCS and SMTP. I'm afraid is time to switch provider.

So guys, if you are thinking of purchasing a plan with EZPZ, think it twice...
I use WHMCS with EZPZ and I am not having any problems. Maybe that's because I use PHP Mail instead of SMTP. What's the reason you want to use SMTP instead of PHPMail?

  #25  
Old 05-09-2012, 07:19 PM
danferserviziweb danferserviziweb is offline
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Posts: 52
Quote:
Originally Posted by wolvyreen View Post
I use WHMCS with EZPZ and I am not having any problems. Maybe that's because I use PHP Mail instead of SMTP.
Same for me, work without any problem

  #26  
Old 05-09-2012, 07:31 PM
m8internet m8internet is offline
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Join Date: Feb 2003
Location: Cumbernauld, Scotland, UK
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Quote:
Originally Posted by wolvyreen View Post
I use WHMCS with EZPZ and I am not having any problems. Maybe that's because I use PHP Mail instead of SMTP. What's the reason you want to use SMTP instead of PHPMail?
Ironically, when I swapped to EZPZ they advised me to swap the setting from php (which I had been using my previous provider without any issue) to SMTP
it worked for two days, then stopped again, then I swapped it back and it has been fine since

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  #27  
Old 05-10-2012, 12:24 AM
CokeSir CokeSir is offline
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Join Date: Mar 2012
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you might want to check your settings before pointing fingers at EZPZ.

  #28  
Old 05-10-2012, 04:19 AM
wolvyreen wolvyreen is offline
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Join Date: Aug 2011
Posts: 338
Quote:
Originally Posted by CokeSir View Post
you might want to check your settings before pointing fingers at EZPZ.
+1 but I think the EZPZ staff have probably checked this already. I suggest going to PHPMail.

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