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  #1  
Old 05-06-2012, 04:20 PM
redcell1 redcell1 is offline
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Eleven2 Review - Don't waste your time with them.


So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

Here are some of the issues I have had with Eleven2.

- Server being slow
- My url was being redirected to some random site.

I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.

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  #2  
Old 05-06-2012, 04:25 PM
~Lee~ ~Lee~ is offline
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They seem to be popping up with a lot of bad reviews recently, which is what many predicted.

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  #3  
Old 05-06-2012, 04:40 PM
cloudrck cloudrck is offline
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Did you expect decent quality with those prices?

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  #4  
Old 05-06-2012, 04:50 PM
server-guy server-guy is offline
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Sorry for your experience but anything hosting provide with this price range will eventually be in the same position as eleven2

I know we all want the best for the lowest prices but we also need to be realistic with our budget and ourselves.

Time to find a realistic host with reasonable prices.
Best of luck but remember to always backup

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  #5  
Old 05-06-2012, 05:09 PM
Nick H Nick H is offline
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Quote:
Originally Posted by redcell1 View Post
So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

Here are some of the issues I have had with Eleven2.

- Server being slow
- My url was being redirected to some random site.

I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
Hi redcell,

Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

Thanks!

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  #6  
Old 05-06-2012, 05:15 PM
rfdomn rfdomn is offline
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Quote:
Originally Posted by redcell1 View Post
[-CUT-]

Here are some of the issues I have had with Eleven2.

- Server being slow
- My url was being redirected to some random site.
This could be caused by ads, sometimes some ad networks don't check their client ads and allow them to put "malicious" java codes that redirect all the url to a specific url.
I hardly think a host like Eleven2 could do something like that.

  #7  
Old 05-06-2012, 06:49 PM
digitalfyre digitalfyre is offline
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This is not the first time I personally heard of how E2 treat their customers. I am very sorry for your bad experience and I hope that you find a better hosting provider soon.

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  #8  
Old 05-06-2012, 07:26 PM
redcell1 redcell1 is offline
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Quote:
Originally Posted by Nick H View Post
Hi redcell,

Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

Thanks!
Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.

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  #9  
Old 05-07-2012, 03:06 AM
Lincxu Lincxu is offline
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First time to hear this name, the overal service is not so cheap...

  #10  
Old 05-07-2012, 05:24 AM
CokeSir CokeSir is offline
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Quote:
Originally Posted by Nick H View Post
Hi redcell,

Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

Thanks!
you new guy sir?

@ OP what did their support say? have you asked for a higher support escalation for the issue about both issues?
i would like to know what are their responses on the issues you face

  #11  
Old 05-07-2012, 05:27 AM
frmok frmok is offline
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So sorry to hear that. I've never seen such things happened before. Hope your sites are fixed as soon as possible.

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  #12  
Old 05-07-2012, 05:54 AM
FernGullyGraphics FernGullyGraphics is offline
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Location: Modesto, Ca. - USA
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Quote:
Originally Posted by redcell1 View Post
So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

Here are some of the issues I have had with Eleven2.

- Server being slow
- My url was being redirected to some random site.

I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
When you say your site was redirected to a random site, was your site infected with malware? Also, did eleven2 give you an official response in regards to why your site was moving so slow?

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  #13  
Old 05-07-2012, 06:50 AM
ExpertWebHostNET ExpertWebHostNET is offline
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I'm not associated with eleven2 in any way. But, probably, if you provide nick your ticket id, you may get a faster resolution.

If you already decided to leave them, there are many other good hosts to choose.

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  #14  
Old 05-07-2012, 09:55 AM
Nick H Nick H is offline
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Quote:
Originally Posted by redcell1 View Post
Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.
Eleven2's main goal is to keep our customers satisfied. We don't like hearing about situations like this and want to see what went wrong for 2 reasons. First and foremost, so we can make it right with you, right away. Secondly, so we can correct the issue at hand so it doesn't happen again (to you or anyone else). Again, if you could please provide a Ticket ID or domain, I'd be happy to look into things for you.

Also, our CEO's contact email is publicly available on our website any time you would like to discuss the matter directly with him. He is happy to talk to any of our customers if they are having issues - rodney[at]eleven2.com

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  #15  
Old 05-08-2012, 11:36 PM
redcell1 redcell1 is offline
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Quote:
Originally Posted by FernGullyGraphics View Post
When you say your site was redirected to a random site, was your site infected with malware? Also, did eleven2 give you an official response in regards to why your site was moving so slow?
Quote:
Originally Posted by Nick H View Post
Eleven2's main goal is to keep our customers satisfied. We don't like hearing about situations like this and want to see what went wrong for 2 reasons. First and foremost, so we can make it right with you, right away. Secondly, so we can correct the issue at hand so it doesn't happen again (to you or anyone else). Again, if you could please provide a Ticket ID or domain, I'd be happy to look into things for you.

Also, our CEO's contact email is publicly available on our website any time you would like to discuss the matter directly with him. He is happy to talk to any of our customers if they are having issues - rodney[at]eleven2.com
Nick, while emailing your CEO might get me an email apology followed by him fixing my issues it doesn't solve the bigger problem. That problem being that certain departments of Eleven2 just need to get their act together. If I have to resort to emailing the CEO or asking you to look into something for me every time something happens would that not be absurd? Your 24/7 Tech support agents should be able to cover any account issues I may have.

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