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  1. #1
    Join Date
    Apr 2007
    Posts
    262

    Thumbs down Eleven2 Review - Don't waste your time with them.

    So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.

    I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
    Proud VPS client of unixy.net
    They define "managed" VPS

  2. #2
    Join Date
    May 2003
    Location
    Scotland
    Posts
    3,703
    They seem to be popping up with a lot of bad reviews recently, which is what many predicted.
    Looking for a cheap VPS? Check out Lowendtalk and Lowendbox

  3. #3
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,772
    Did you expect decent quality with those prices?
    CloudRck.com - Host on Cloudrck
    Unmetered VPS Solutions at it's finest

  4. #4
    Join Date
    May 2011
    Posts
    373
    Sorry for your experience but anything hosting provide with this price range will eventually be in the same position as eleven2

    I know we all want the best for the lowest prices but we also need to be realistic with our budget and ourselves.

    Time to find a realistic host with reasonable prices.
    Best of luck but remember to always backup
    IrieHost Inc - Professional Web Hosting Provider & Social Network Servers
    VPS Shared Hosting Dedicated Servers Reseller Hosting
    24hrs Support | 30 Days Money Back | 99.99% Uptime
    See you soon @ www.riehost.com

  5. #5
    Join Date
    Oct 2004
    Posts
    2,825
    Quote Originally Posted by redcell1 View Post
    So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.

    I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
    Hi redcell,

    Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

    Thanks!

  6. #6
    Join Date
    Aug 2008
    Posts
    132
    Quote Originally Posted by redcell1 View Post
    [-CUT-]

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.
    This could be caused by ads, sometimes some ad networks don't check their client ads and allow them to put "malicious" java codes that redirect all the url to a specific url.
    I hardly think a host like Eleven2 could do something like that.

  7. #7
    Join Date
    Jun 2009
    Location
    Florida, USA
    Posts
    71
    This is not the first time I personally heard of how E2 treat their customers. I am very sorry for your bad experience and I hope that you find a better hosting provider soon.
    DigitalFyre Internet Solutions, LLC.

  8. #8
    Join Date
    Apr 2007
    Posts
    262
    Quote Originally Posted by Nick H View Post
    Hi redcell,

    Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

    Thanks!
    Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.
    Proud VPS client of unixy.net
    They define "managed" VPS

  9. #9
    First time to hear this name, the overal service is not so cheap...

  10. #10
    Join Date
    Mar 2012
    Posts
    345
    Quote Originally Posted by Nick H View Post
    Hi redcell,

    Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

    Thanks!
    you new guy sir?

    @ OP what did their support say? have you asked for a higher support escalation for the issue about both issues?
    i would like to know what are their responses on the issues you face

  11. #11
    So sorry to hear that. I've never seen such things happened before. Hope your sites are fixed as soon as possible.

  12. #12
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    5,678
    Quote Originally Posted by redcell1 View Post
    So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.

    I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
    When you say your site was redirected to a random site, was your site infected with malware? Also, did eleven2 give you an official response in regards to why your site was moving so slow?
    Visit GoFGG.com (FernGullyGraphics) for useful information about web hosting and development.

    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

  13. #13
    Join Date
    Jan 2006
    Location
    India
    Posts
    539
    I'm not associated with eleven2 in any way. But, probably, if you provide nick your ticket id, you may get a faster resolution.

    If you already decided to leave them, there are many other good hosts to choose.
    ►ExpertWebHost.NET- Instant reliable CPanel hosting since 2008+
    ►Quality Shared, Reseller and VPS hosting
    ►Choose to host from US/Uk/Canada/Netherlands/Australia - 10 locations

  14. #14
    Join Date
    Oct 2004
    Posts
    2,825
    Quote Originally Posted by redcell1 View Post
    Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.
    Eleven2's main goal is to keep our customers satisfied. We don't like hearing about situations like this and want to see what went wrong for 2 reasons. First and foremost, so we can make it right with you, right away. Secondly, so we can correct the issue at hand so it doesn't happen again (to you or anyone else). Again, if you could please provide a Ticket ID or domain, I'd be happy to look into things for you.

    Also, our CEO's contact email is publicly available on our website any time you would like to discuss the matter directly with him. He is happy to talk to any of our customers if they are having issues - rodney[at]eleven2.com

  15. #15
    Join Date
    Apr 2007
    Posts
    262
    Quote Originally Posted by FernGullyGraphics View Post
    When you say your site was redirected to a random site, was your site infected with malware? Also, did eleven2 give you an official response in regards to why your site was moving so slow?
    Quote Originally Posted by Nick H View Post
    Eleven2's main goal is to keep our customers satisfied. We don't like hearing about situations like this and want to see what went wrong for 2 reasons. First and foremost, so we can make it right with you, right away. Secondly, so we can correct the issue at hand so it doesn't happen again (to you or anyone else). Again, if you could please provide a Ticket ID or domain, I'd be happy to look into things for you.

    Also, our CEO's contact email is publicly available on our website any time you would like to discuss the matter directly with him. He is happy to talk to any of our customers if they are having issues - rodney[at]eleven2.com
    Nick, while emailing your CEO might get me an email apology followed by him fixing my issues it doesn't solve the bigger problem. That problem being that certain departments of Eleven2 just need to get their act together. If I have to resort to emailing the CEO or asking you to look into something for me every time something happens would that not be absurd? Your 24/7 Tech support agents should be able to cover any account issues I may have.
    Proud VPS client of unixy.net
    They define "managed" VPS

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