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  1. #1
    Join Date
    Apr 2007
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    262

    Thumbs down Eleven2 Review - Don't waste your time with them.

    So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.

    I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
    Proud VPS client of unixy.net
    They define "managed" VPS

  2. #2
    Join Date
    May 2003
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    They seem to be popping up with a lot of bad reviews recently, which is what many predicted.

  3. #3
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    Aug 2003
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    Chicago, IL USA
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    2,781
    Did you expect decent quality with those prices?
    CloudRck.com - Host on Cloudrck
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  4. #4
    Join Date
    May 2011
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    Sorry for your experience but anything hosting provide with this price range will eventually be in the same position as eleven2

    I know we all want the best for the lowest prices but we also need to be realistic with our budget and ourselves.

    Time to find a realistic host with reasonable prices.
    Best of luck but remember to always backup
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  5. #5
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    Quote Originally Posted by redcell1 View Post
    So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.

    I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
    Hi redcell,

    Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

    Thanks!

  6. #6
    Join Date
    Aug 2008
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    132
    Quote Originally Posted by redcell1 View Post
    [-CUT-]

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.
    This could be caused by ads, sometimes some ad networks don't check their client ads and allow them to put "malicious" java codes that redirect all the url to a specific url.
    I hardly think a host like Eleven2 could do something like that.

  7. #7
    Join Date
    Jun 2009
    Location
    Florida, USA
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    73
    This is not the first time I personally heard of how E2 treat their customers. I am very sorry for your bad experience and I hope that you find a better hosting provider soon.
    DigitalFyre Internet Solutions, LLC.

  8. #8
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    Apr 2007
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    262
    Quote Originally Posted by Nick H View Post
    Hi redcell,

    Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

    Thanks!
    Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.
    Proud VPS client of unixy.net
    They define "managed" VPS

  9. #9
    First time to hear this name, the overal service is not so cheap...

  10. #10
    Join Date
    Mar 2012
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    345
    Quote Originally Posted by Nick H View Post
    Hi redcell,

    Sorry to hear you had issues with our service. Could you please provide us with your domain name or Ticket ID so we can look up your account and see what went wrong?

    Thanks!
    you new guy sir?

    @ OP what did their support say? have you asked for a higher support escalation for the issue about both issues?
    i would like to know what are their responses on the issues you face

  11. #11
    So sorry to hear that. I've never seen such things happened before. Hope your sites are fixed as soon as possible.

  12. #12
    Join Date
    Jun 2010
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    Modesto California
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    Quote Originally Posted by redcell1 View Post
    So I went with an eleven2 account for some of my new sites. I figured I heard some good things about them and signed up for the year. However it's only a few months into me having a hosting account with them and honestly their service & support are just not there.

    Here are some of the issues I have had with Eleven2.

    - Server being slow
    - My url was being redirected to some random site.

    I am looking to move my sites over to a new host within the next few days however I just wanted to share my bad experience with eleven2. Ready to give my domain names to WHT to confirm this.
    When you say your site was redirected to a random site, was your site infected with malware? Also, did eleven2 give you an official response in regards to why your site was moving so slow?
    Switch To FernGullyGraphics Web Hosting, Click Here to Learn Why
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  13. #13
    Join Date
    Jan 2006
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    India
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    I'm not associated with eleven2 in any way. But, probably, if you provide nick your ticket id, you may get a faster resolution.

    If you already decided to leave them, there are many other good hosts to choose.
    ►ExpertWebHost.NET- Instant reliable CPanel hosting since 2008+
    ►Quality Shared, Reseller and VPS hosting
    ►Choose to host from US/Uk/Canada/Netherlands/Australia - 10 locations

  14. #14
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    Oct 2004
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    Quote Originally Posted by redcell1 View Post
    Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.
    Eleven2's main goal is to keep our customers satisfied. We don't like hearing about situations like this and want to see what went wrong for 2 reasons. First and foremost, so we can make it right with you, right away. Secondly, so we can correct the issue at hand so it doesn't happen again (to you or anyone else). Again, if you could please provide a Ticket ID or domain, I'd be happy to look into things for you.

    Also, our CEO's contact email is publicly available on our website any time you would like to discuss the matter directly with him. He is happy to talk to any of our customers if they are having issues - rodney[at]eleven2.com

  15. #15
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    Apr 2007
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    262
    Quote Originally Posted by FernGullyGraphics View Post
    When you say your site was redirected to a random site, was your site infected with malware? Also, did eleven2 give you an official response in regards to why your site was moving so slow?
    Quote Originally Posted by Nick H View Post
    Eleven2's main goal is to keep our customers satisfied. We don't like hearing about situations like this and want to see what went wrong for 2 reasons. First and foremost, so we can make it right with you, right away. Secondly, so we can correct the issue at hand so it doesn't happen again (to you or anyone else). Again, if you could please provide a Ticket ID or domain, I'd be happy to look into things for you.

    Also, our CEO's contact email is publicly available on our website any time you would like to discuss the matter directly with him. He is happy to talk to any of our customers if they are having issues - rodney[at]eleven2.com
    Nick, while emailing your CEO might get me an email apology followed by him fixing my issues it doesn't solve the bigger problem. That problem being that certain departments of Eleven2 just need to get their act together. If I have to resort to emailing the CEO or asking you to look into something for me every time something happens would that not be absurd? Your 24/7 Tech support agents should be able to cover any account issues I may have.
    Proud VPS client of unixy.net
    They define "managed" VPS

  16. #16
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    Quote Originally Posted by redcell1 View Post
    Nick, while emailing your CEO might get me an email apology followed by him fixing my issues it doesn't solve the bigger problem. That problem being that certain departments of Eleven2 just need to get their act together. If I have to resort to emailing the CEO or asking you to look into something for me every time something happens would that not be absurd? Your 24/7 Tech support agents should be able to cover any account issues I may have.
    I completely agree with you, and again, I sincerely apologize for the problem you had. We definitely don't expect any of our customers to rely on our CEO or WHT to get help with any technical issues that they experience. We very rarely see complaints about our service like this and I'd like to assure you that issues like this are isolated - which is why I'd like a Ticket ID or domain name so that I can work with you to resolve this matter. We'd just like an opportunity to make this right with you. Before we can begin that process, I need to be able to review your account and the issue at hand.

  17. #17
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    Dec 2003
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    london
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    Quote Originally Posted by Nick H View Post
    I completely agree with you, and again, I sincerely apologize for the problem you had. We definitely don't expect any of our customers to rely on our CEO or WHT to get help with any technical issues that they experience. We very rarely see complaints about our service like this and I'd like to assure you that issues like this are isolated - which is why I'd like a Ticket ID or domain name so that I can work with you to resolve this matter. We'd just like an opportunity to make this right with you. Before we can begin that process, I need to be able to review your account and the issue at hand.
    Well maybe you can help me cause I'm with you guys, joined when you were selling promo on psdtuts...first I missed my deadlines at university because the server was down when I needed to upload my work, now I'm capped to 40% regardless of how good my work turns out.

    So working after the deadline, the site has been going down every 10 mins for 20 or so mins today, so basically I haven't even been able to use it cause it's going down every single time.

    Not like you care cause all they tell me is raise a support ticket, I did yesterday and they told me my site was back up only for it to be down today...this is my last 2 weeks of a 3 year degree, I bought the hosting to show potential employers my portfolio when I send them my resume but it seems the site will always be down, I wish I had money to move to another host but you already took my yearly payment.

    Here is my ticket number (# 724509) what is really gonna change, even if it comes back now, it'll go down again.

  18. #18
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    Dec 2011
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    Hertfordshire
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    Quote Originally Posted by 187skillz View Post
    Well maybe you can help me cause I'm with you guys, joined when you were selling promo on psdtuts...first I missed my deadlines at university because the server was down when I needed to upload my work, now I'm capped to 40% regardless of how good my work turns out.

    So working after the deadline, the site has been going down every 10 mins for 20 or so mins today, so basically I haven't even been able to use it cause it's going down every single time.

    Not like you care cause all they tell me is raise a support ticket, I did yesterday and they told me my site was back up only for it to be down today...this is my last 2 weeks of a 3 year degree, I bought the hosting to show potential employers my portfolio when I send them my resume but it seems the site will always be down, I wish I had money to move to another host but you already took my yearly payment.

    Here is my ticket number (# 724509) what is really gonna change, even if it comes back now, it'll go down again.
    Just out of interest, are you on server xray? I used E2 for a while but had major difficulties on that server.

    Sorry to hear about the missed degree deadline- good luck with the last two weeks, you're nearly there!

  19. #19
    Join Date
    Dec 2003
    Location
    london
    Posts
    10
    Quote Originally Posted by jcsrv View Post
    Just out of interest, are you on server xray? I used E2 for a while but had major difficulties on that server.

    Sorry to hear about the missed degree deadline- good luck with the last two weeks, you're nearly there!
    Thanks for the congrat.

    Yup that is the server I'm on, it is very slow too, I will be moving as soon as I can afford to. My website is still down, can you guys believe that?

    Also my url has a design on it, seems like someone moved my directory to my main url...when I go to my url/directory where I had my WP design, it comes up with a 404 error, when I go to my main url where I had nothing, it seems someone tried to move my WP design there but it's all broken, I definitely haven't touched it.
    Last edited by 187skillz; 05-11-2012 at 06:03 AM.

  20. #20
    Join Date
    Dec 2011
    Location
    Hertfordshire
    Posts
    455
    Sounds a bit fishy to me.

    It's worth checking your WP install to see if the site in your home URL still thinks it's in another directory (go to settings>General>WordPress URL/Site URL). If you can't access it,it'll be in the database under the wp_options table.

    Moving it back will fix the brokenness. If you want to keep it at your main URL it's worth changing the settings above and also running the Velvet Blues URL Update Plugin (http://wordpress.org/extend/plugins/...s-update-urls/) which will change all the URLs in the database automatically.

    Let me know how it turns out. And of course, run a backup from cPanel as soon as you can to get everything off.

  21. #21
    Join Date
    Dec 2003
    Location
    london
    Posts
    10
    It's got worse..I hit up the live chat and she told me a server migration is going on and sent me to a link


    http://www.eleven2.com/forum/topic/1...atency-issues/


    I asked if this mean it won't be up to next wednesday, not only will my lecturer mark me 40%, I'll probably get a big fat zero for not having anything up, my only saving grace right now is weekend, I'm hoping he hasn't checked my work prior to now and I can put up something over the weekend...next wednesday? I don't have next wednesday.

    I asked to be move to a fresh server, I don't care, I didn't have anything up and can redo the part I need for my assignment, I just need my lecturer to be able to see my work, give me a new server, I don't care about back ups and what I've lost.

    Is it possible to get money back? I paid for a year on a promo.
    I only joined at the end of feb or beginning of March and paid for the year.

    Thanks

  22. #22
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    Dec 2011
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    Hertfordshire
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    Quote Originally Posted by 187skillz View Post
    It's got worse..I hit up the live chat and she told me a server migration is going on and sent me to a link


    http://www.eleven2.com/forum/topic/1...atency-issues/


    I asked if this mean it won't be up to next wednesday, not only will my lecturer mark me 40%, I'll probably get a big fat zero for not having anything up, my only saving grace right now is weekend, I'm hoping he hasn't checked my work prior to now and I can put up something over the weekend...next wednesday? I don't have next wednesday.

    I asked to be move to a fresh server, I don't care, I didn't have anything up and can redo the part I need for my assignment, I just need my lecturer to be able to see my work, give me a new server, I don't care about back ups and what I've lost.

    Is it possible to get money back? I paid for a year on a promo.
    I only joined at the end of feb or beginning of March and paid for the year.

    Thanks
    I'm glad Rodney is now taking a personal interest in xray's issues.

    According to Rodney's post it should have started place last wednesday (9th), but if it did start then, surely it can't still be going on?

    Can you login to your cPanel at http://xray.unisonplatform.com? If so it'd be worth pulling a backup off and setting up shop somewhere else. If you can get a backup you could potentially be up and running tonight.

    As for refunds, it doesn't hurt to ask, especially as the E2 team have admitted there are problems with the server.

  23. #23
    Been a member for 2 months. First of all as many others I didn get the upgrade advertised in sales thread. And the server is so slow that wordpress login takes several minutes !!!

  24. #24
    Join Date
    Mar 2005
    Location
    New Zealand
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    All working fine with my static sites on eleven2. I have been with them since the Sharkspace times (over a year). There were some downtime issues around the transition Sharkspace -> Eleven2; otherwise all working OK.

  25. #25
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    Oct 2004
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    Quote Originally Posted by kameeleon View Post
    Been a member for 2 months. First of all as many others I didn get the upgrade advertised in sales thread. And the server is so slow that wordpress login takes several minutes !!!
    If you didn't get the upgrade advertised in our thread, that is likely because you did not meet one or more of the requirements for the offer. Please put in a ticket to our Sales department and we will be happy to assist you with that.

    As for the server slowness, have you opened a support ticket about that? If so, please provide the Ticket ID and I will look into your matter and we can work on a resolution that will work for both of us.

    Thanks!

  26. #26
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    Oct 2004
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    Quote Originally Posted by kiwipole View Post
    All working fine with my static sites on eleven2. I have been with them since the Sharkspace times (over a year). There were some downtime issues around the transition Sharkspace -> Eleven2; otherwise all working OK.
    Always happy to hear good news like this! Thanks for sharing

  27. #27
    I have a VPS account and I've been with them since sharkspsce, which was OK, but since the change to 11-2 there have been regular monthly problems, the worst of which is my server going down.

    Response time is absolutely lousy, each time I submit a ticket it's usually hours before they get back to me then often times after 4~5 messages back and forth they ask some inane question which they should've asked right at the beginning.

    I started my first site with Justhost and didn't think much of their service at the time but they are much much faster than 11-2 and that's for a basic little bottom of the line package, so I thought for more than ten times the price the service would be at least a bit better, but no.

    Right now I've already been waiting 18hrs for a simple problem to be solved, my FTP isn't accepting any PWs...few hours after the ticket is in I get a request for the FTP PW, I provide it and next day still nothing.

    Basically every time I have an issue I have to both submit a ticket then get on live chat and argue with someone about the poor service for an hour until something finally gets done (or at least started), nothing but stress and of course my small business losing money...

    Even their site has had errors on it more than once, clicking on links that simply refresh the page, login not working...etc. If they can't even run their own site there's not much hope for other's.

    Also didn't get any offers to save me money in fact I'm pretty sure they've overcharged me by carrying over charges from my shared service (which I asked ot be cancelled after moving to VPS) onto my WHM, meaning that they are charging me for hosting my own site (like me renting room in my own home)! Something I recently discovered and am waiting for a reply(18+hrs and nothing).

    Just severely displeased with the service and speed, and no I don't want to open a ticket every single time the site is slow, it should just work, the same site worked just as well on Justhost (with crap shared hosting) and new site only uses about 15% more resources (if that).

    Hope to save others the stress and disappointment of dealing with 11-2, don't bother.

  28. #28
    Join Date
    Dec 2003
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    london
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    Best thing about eleven 22 for me was them paying me my refund on time, I moved on and couldn't be happier.

  29. #29
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    Quote Originally Posted by 187skillz View Post
    Best thing about eleven 22 for me was them paying me my refund on time, I moved on and couldn't be happier.
    I had some problems with them in the past for shared hosting also, A few months ago I switched to a managed VPS with another provider.

  30. #30
    I read this in another thread.
    Quote Originally Posted by Eleven2 Hosting View Post
    We do have a full 60 day money back guarantee! Its one of the most unused things at our hosting company next to Frontpage extensions
    That's because Rodney blackmails people into not giving their money back Have a look at this thread (http://www.webhostingtalk.com/showthread.php?t=1134649)

    As bad as it sounds, I am so glad eleven2 is being exposed. Rodney is an absolute scumbag.

    Guys, before you buy eleven2 or anyone else for that matter please research them. A quick search and here is what I came up with:

    http://www.webhostingtalk.com/showthread.php?t=1134649
    http://www.webhostingtalk.com/showthread.php?t=1160558
    http://www.webhostingtalk.com/showthread.php?t=938047

    Enough said really.

    I would recommend LiquidWeb.
    Last edited by betterthanyours; 08-02-2012 at 11:25 AM.

  31. #31
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    Mar 2005
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    New York City
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    Quote Originally Posted by redcell1 View Post
    Nick honestly would could you do? I had to spend hours with your tech support over simple things that seriosuly should have never occured. Not to mention me having to explaint o my clients why their websites were not working correctly.
    It sounds to me more like your website was infected with malware or an advertising network you use was maliciously redirecting users to third party websites.

    While I can't vouch for the quality of service that their technical support team provided, I can say that I know several staff members at Eleven2 including Nick and do recommend following up with them. They're not a bad company, and if they're in the wrong they will try and make things right.

    Quote Originally Posted by betterthanyours View Post
    Guys, before you buy eleven2 or anyone else for that matter please research them. A quick search and here is what I came up with:

    http://www.webhostingtalk.com/showthread.php?t=1134649
    http://www.webhostingtalk.com/showthread.php?t=1160558
    http://www.webhostingtalk.com/showthread.php?t=938047

    Enough said really.
    I wouldn't think that's "enough said". If you Google for the Eleven2 nameserver IP addresses, you'll find thousands of people use their service. Every company has a bad day, and not every client can be pleased: It's the nature of doing business. I wouldn't go so far as to suggest staying away because of three separate reviews when they have thousands of clients across the globe that operate on a daily basis without any complaints.

    Eleven2 certainly wouldn't have gotten as large as it is today without doing something right.

    Now, again, I do suggest getting in touch with Nick. I worked with him in the past before he worked with Eleven2 and he's a great guy. I know he'll get you sorted out, assuming you're still an Eleven2 client. If not, maybe some light can be shed other than "My server was slow" and "my website redirected users to other websites". While those are definitely valid issues, a bit more detail for people to draw conclusions from would probably be helpful.
    Matthew Rosenblatt, and I do lots of things.
    Currently a Master Electrician on Broadway.
    My company, BurstAV, specializes in A/V Systems Design and integration.
    I also own ConcertCables. We build power/data cables for the entertainment industry.

  32. #32
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    Quote Originally Posted by betterthanyours View Post
    That's because Rodney blackmails people into not giving their money back Have a look at this thread...
    Hi betterthanyours,

    Quote Originally Posted by 187skillz View Post
    Best thing about eleven 22 for me was them paying me my refund on time, I moved on and couldn't be happier.
    Speaking very honestly, your situation was not the norm.

    In short, you caused significant downtime and degradation of service to an entire shared hosting server full of customers (whether it was intentional or not - I'm assuming it was not) and had your account terminated. It's really that simple. The type of website you run tends to attract lots of unwanted attention. If you have not run into DDoS issues in the past, or since, that is fantastic and I am glad no one is consistently targeting you... because if they do, it becomes a tremendous pain. You end up with few options, often they result in having to pay a significant chunk of change to get the attacks properly filtered by a DDoS specialist.

    As you can see from the above quote, normally money-back requests are handled without an issue and without delay. I apologize for your situation being different, and for the bad taste left in your mouth by the way things ended.

    I know you feel slighted, but it's worth pointing out that even in your own threads amid your complaints you said (several times):

    Quote Originally Posted by betterthanyours View Post
    The support is and has been great, the hosting has been brilliant, the support has been A+. I have enjoyed hosting here for the short time I have been.
    The reality is: yes your account attracted unwanted attention, yes your account was terminated, and yes sure you were able to run a search and find a few other unhappy customers as well... but again, that's not the norm and I bet your search results didn't only return unsatisfied customers We apologize extensively for the way things left off. There was good and bad in your experience - it'd be nice if you included that in your reviews in the future, but that's your decision entirely.

    I can tell you it's rare that we ever have to terminate customers and even rarer there are issues with our money back guarantee. In the entire time I've been working with Eleven2 we have only had to terminate 2 customers out of many signups. But yes, TOS violations occur, and some accounts are asked to find a new home.

    In the end, it sounds like you found a new home for your sites and that's great. I wish you the best of luck moving forward; I also have extensive experience with LiquidWeb and would comfortably recommend them to anyone
    Thanks,

    Brendan Diaz
    Connect: linkedin.com/in/brendandiaz

  33. #33
    I didn't cause any downtime whatsoever. I was not directly responsible for it so I cannot be held for someone elses actions. All I was ever told was you were the cause or in translation your website attracted. They never provided any proof so their "word" has to be taken?

    I have never been targeted before or after the "attack". So it's quite hard to believe really. And even if I was targeted, someone could have just stumbled across my website and just felt like DDoSing it. It really is as simple as that. I have posted a fair review to be honest. I wrote that I recommend them however if they feel like or find something to blame on you. Don't expect any amicable solutions. To steal someone's website and refuse to provide them their data I'm sure is against the law. Regardless, a quick search I found 3 links. I'm sure if I researched and put more time into it I'd find more. Not to mention the countless number of people who just "accept" and don't write negative reviews

    As I mentioned earlier, I hope eleven2 along with Rodney's antics carry on being exposed. It's unacceptable to blackmail and bully a client into signing on the dotted line so that they receive a backup while waiving rights to a refund and not receive a service that has been paid for that had 2 years and 10 months left all the while being an aggressive prat.

    LiquidWeb is the way forwards.
    Last edited by betterthanyours; 08-03-2012 at 04:29 AM.

  34. #34
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    Quote Originally Posted by betterthanyours View Post
    I didn't cause any downtime whatsoever. I was not directly responsible for it so I cannot be held for someone elses actions. All I was ever told was you were the cause or in translation your website attracted. They never provided any proof so their "word" has to be taken?
    I know it's very difficult for you to see things from Eleven2's perspective, but in the eyes of the web host, whether you attracted the unwanted attention/attacks or you directly caused them, you're account would still be asked to move on. Why would Rodney have randomly "lied" about your account being the center of a DDoS attack? You praised Eleven2 for being a great host prior to this event, and you were a good customer - it would make very little sense for Eleven2 to "boot" you from their service unless you were actually violating the TOS in some way (again, intentional or not). It would make no sense and be a super poor business policy to send "law abiding" customers packing for no reason... then there'd be no one left It was a careful and calculated decision. At the time it was deemed necessary. I'm sorry.

    Quote Originally Posted by betterthanyours View Post
    I have never been targeted before or after the "attack". So it's quite hard to believe really. And even if I was targeted, someone could have just stumbled across my website and just felt like DDoSing it.
    Like I said, that's honestly great news. I am legitimately glad the attacker didn't follow you around from host to host. Search for "DDoS" related threads on WHT and you'll see just how common that is. It's unreal, some people just insist on targeting a person or a company and never letting up... even if there is no obvious reason. They follow them around and cause them downtime, hurt their reputation, cost them money in lost visitors or lost business, etc. DDoS is a pain. You've been very lucky that you haven't seen too many attacks because running a very popular gamer site often attracts unwanted attention/attacks.

    Quote Originally Posted by betterthanyours View Post
    It's unacceptable to blackmail and bully a client into signing on the dotted line so that they receive a backup while waiving rights to a refund and not receive a service that has been paid for that had 2 years and 10 months left all the while being an aggressive prat.
    I do apologize about this. Your specific experience happened before my time here at Eleven2, and I'm confident the situation would be handled a bit differently now. Eleven2's new customer service heads try to take a more delicate and friendly approach to customer relations - even in cases like this. That said, it actually IS policy here to have customers, who have violated the TOS, to sign an authorization form before providing backups. The reason for this is to protect ourselves from things like chargebacks and other repercussions. Why? This is a good example here. Obviously you're mad at Eleven2 for terminating your account... you don't agree with the decision, don't feel like you were a culprit, etc. E2's opinion is different, and abiding to the TOS you agreed to when signing up as a customer, we decide to ask you to move to a new host. Even though the attack on your site cost E2 a lot of money to filter/mitigate, caused degradation of service to hundreds of other customers, and the increased amount of support you required after the fact from yourself and other members of your community, you still expected a refund. If you had not been asked to sign the form it's likely you would have tried a chargeback with your bank (I think you might have even suggested as much in a previous thread).

    In the end it was a crappy situation all around. I wish it were handled better... with more of a human touch, but the end result likely would have been the same. Again, I apologize, and I am glad you've found success with LiquidWeb. Hopefully if you get attacked again you wont suffer through a similar experience. Good luck with everything moving forward!

    PS. If you'd like to continue this discussion please feel free to email me directly at anytime.
    Thanks,

    Brendan Diaz
    Connect: linkedin.com/in/brendandiaz

  35. #35
    I m sorry to heared that.if you still interested go with then provide your info to Nick.I hope he will take care on it.

    Thank you
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  36. #36
    Join Date
    Jul 2012
    Location
    Boston
    Posts
    32
    I'm going to throw my two cents in here:
    I've used Eleven2, and aside from them not opening ports for security reasons(which can cause issues for business that require external connections), their support and service was great(left about 2 weeks ago to my host.)
    Also, having met Brandon at HostingCon(briefly while in line), I can assure you that they're not corrupt, or dishonest. They're truly concerned about their clients, and I strongly encourage you to follow-up. Once these issues are sorted out, you won't regret sticking with them.

  37. #37
    Quote Originally Posted by ExBC View Post
    I'm going to throw my two cents in here:
    I've used Eleven2, and aside from them not opening ports for security reasons(which can cause issues for business that require external connections), their support and service was great(left about 2 weeks ago to my host.)
    Also, having met Brandon at HostingCon(briefly while in line), I can assure you that they're not corrupt, or dishonest. They're truly concerned about their clients, and I strongly encourage you to follow-up. Once these issues are sorted out, you won't regret sticking with them.
    I was simply shocked with this thread because honestly I've been hosting some of my client's sites in Eleven2's server. I only have few post in this forum but you can see one of my post in Eleven2's promotion thread and that was the first day I used their service.

    I always asked their tech team to transfer client "development" site to live site after designing a website and it's been always great.

    Never had a problem with Eleven2, I which you could resolve your problem with Eleven2.

  38. #38
    Join Date
    May 2011
    Posts
    580
    I've been using Eleven2 because they offer high bandwidth limitations for a low price on 1gbit lines, and so far they've delivered! Great connection, good performance, and 100% uptime since I signed up.

    We will see how they fair at the end of the month. At this rate, I should use about 3TB of bandwidth. My account is limited to 20TB of bandwidth, so surely they will deliver. It's all static content, so no worries about server load issues.

  39. #39
    Join Date
    Mar 2012
    Location
    Uttara, Dhaka-1230.
    Posts
    265
    I was also a client of Eleven2 in December, 2011 for 1 month. Their Server loads goes up to 13-14. Then, I decided to shift to another. They answer all tickets but not regarding those which is related to their server loads.
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  40. #40
    Join Date
    Mar 2012
    Location
    Uttara, Dhaka-1230.
    Posts
    265
    Quote Originally Posted by Appdeveloper View Post
    I've been using Eleven2 because they offer high bandwidth limitations for a low price on 1gbit lines, and so far they've delivered! Great connection, good performance, and 100% uptime since I signed up.

    We will see how they fair at the end of the month. At this rate, I should use about 3TB of bandwidth. My account is limited to 20TB of bandwidth, so surely they will deliver. It's all static content, so no worries about server load issues.
    May be, you only need to deliver content. So, that's why Bandwidth is the main fact for you. But, for the others hosted site's performance is the main and important fact. So, we don't think of bandwidth usage rather than site loading issues.
    Sync Serve Serving Hosting Freedom
    Shared - Reseller - VPS Hosting | SSL Certificates | 7 Days Money Back Guarantee |
    Germany Server | Redundant Network | 99.9% Uptime | CloudFlare Optimized Partner
    Proud to be A Bangladeshi !

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