Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : Downtownhost EU1 server down

[pl25]

Originally Posted by Jedito

...

At this moment all the accounts are moved, if you are still facing problems, please PM me here.

I can't sent you a PM as I am new here, but please check ticket GNJ-879638. My main domain is up, but the rest are showing the cpanel default page.

[aux]

I moved out soon after the second downtime instance started. Just out of curiosity decided to check if the DNS servers are still on the same box or nearby after they moved the server, and it seems that they are, as eu1. and eu2.downtownhost.com have consecutive IP addresses. So much for redundancy.

As I noted in my original post, the box being down resulted in DNS servers being down which defeats the purpose of CloudFlare that Downtownhost offers through CPanel (I understand that it is a standard Cpanel option).

@Jedito: Why don't you use some of your US servers for a secondary or tertiary DNS? or an off-network DNS server? for example a VPS somewhere

[pl25]

Originally Posted by Jedito

...

At this moment all the accounts are moved, if you are still facing problems, please PM me here.

Update -- just got response from support, they are still working on it and would post announcement when it is done.
I guess "accounts moved" doesn't mean that everything is fixed; hopefully it would be fixed soon.

[Curt Monash]

Originally Posted by Jedito

Curt, on the server on where you are, your account is the one using more resources than the 70% of all the other accounts all together, I think that we already touched this issue before, I'm not handling your support tickets now, but there's one of your account that often get flooded with visits and for some reason, WP-Supercache is disabled after a short time of being working.

Jorge, That theory doesn't seem to mesh well with: * What my WordPress dashboards say. * What my Google Analytics says. * What my bandwidth usage is. * The new standard first response from your support folks to please give my IP address. But I'll admit to be being pretty uninformed about all this. Maybe 100s of page views per hour is a ridiculously high load. If so, I'm sorry.

[Jedito]

Originally Posted by aux

I moved out soon after the second downtime instance started. Just out of curiosity decided to check if the DNS servers are still on the same box or nearby after they moved the server, and it seems that they are, as eu1. and eu2.downtownhost.com have consecutive IP addresses. So much for redundancy.

As I noted in my original post, the box being down resulted in DNS servers being down which defeats the purpose of CloudFlare that Downtownhost offers through CPanel (I understand that it is a standard Cpanel option).

@Jedito: Why don't you use some of your US servers for a secondary or tertiary DNS? or an off-network DNS server? for example a VPS somewhere

What you suggest is useless when the whole server is down as happened now. What's the point of have DNS up if the server entirely is down?

[Jedito]

Originally Posted by Curt Monash

Jorge, That theory doesn't seem to mesh well with: * What my WordPress dashboards say. * What my Google Analytics says. * What my bandwidth usage is. * The new standard first response from your support folks to please give my IP address. But I'll admit to be being pretty uninformed about all this. Maybe 100s of page views per hour is a ridiculously high load. If so, I'm sorry.

No, is not 100 pages views per hour, sometimes there are over 50-70 PHP instances running just under your username, most of them in one site, but also distributed in different sites

[AzaraT]

Originally Posted by Jedito

What you suggest is useless when the whole server is down as happened now. What's the point of have DNS up if the server entirely is down?

I have to disagree. If the DNS was up at least we could have make you change our DNS zones to point at googles mailserver or something to at least have a functioning email (or for the people already using google apps, their mail would be working). Needless to say I changed my DNS servers for the domain to do this.

[Curt Monash]

Originally Posted by Jedito

No, is not 100 pages views per hour, sometimes there are over 50-70 PHP instances running just under your username, most of them in one site, but also distributed in different sites

Your otherwise excellent support has done very little to communicate which particular site that might be, when it happens, and so on. Instead, they suggest they don't think my sites are really down, even when I tell them I've checked across a couple very different internet routes.

[aux]

Originally Posted by Jedito

What you suggest is useless when the whole server is down as happened now. What's the point of have DNS up if the server entirely is down?

It is not useless as CloudFlare would have kicked in and served some version of the website. That's the point of CloudFlare that you offer, isn't it? But without working DNS, the domain won't be resolved, so CloudFlare doesn't have a chance.

[pl25]

Originally Posted by pl25

I can't sent you a PM as I am new here, but please check ticket GNJ-879638. My main domain is up, but the rest are showing the cpanel default page.

And now the addon domains are no longer pointing to the default cpanel page, but to the main domain. An update about the current status would certainly help, I don't want to ask support every day "is it fixed yet?".

[aspire1]

Ninjalion is still down for 5 days and Jedito and his team don't care to update

This puts a serious question mark on the intention of the promoters - Jedito - in this case.

Problems happen but you don't run away from it.

I have 2 accounts with Ninjalion and another one with downtown and this should be lesson for me to trust these guys. Tickets are unanswered. PM to Jedito too goes unattended.

Never had such a bad experience with any of the 50 odd hosting service providers in the last 5 years.

[aspire1]

Originally Posted by Henrik

Does this include all the NinjaLion servers?

Yes, all servers for 5-6 days now.

[aux]

Originally Posted by aspire1

Ninjalion is still down for 5 days and Jedito and his team don't care to update

This puts a serious question mark on the intention of the promoters - Jedito - in this case.

Problems happen but you don't run away from it.

I have 2 accounts with Ninjalion and another one with downtown and this should be lesson for me to trust these guys. Tickets are unanswered. PM to Jedito too goes unattended.

Never had such a bad experience with any of the 50 odd hosting service providers in the last 5 years.

Yes, the lack of communication is what is the real issue here. What they were thinking, that customers won't notice their sites being down for hours and now almost a week? S#@t happens, but how a host deals with it is what distinguishes the good ones from the rest. And that's why I left at the first (well, second) sign of trouble.

And finally, it is hard to build good reputation, but quite easy to ruin it. Sadly, this is what is happening here. I'd suggest that Jedito thinks very hard about how to compensate the remaining users, if any, on that server. One month of service free as per the uptime guarantee won't be enough, as almost a week of downtime is unheard of in the case of a host with 10+ years of history; it is more typical of a fly-by-night operation.

[OConner]

My customers website has been down for an entire week and this also includes their email accounts.

DownTownHost could at least get the email up and running somehow.

This is a huge profit stealer and I am NOT happy with the situation.

Numerous ticket updates and still no useable answer or fix.

[pom99]

So..All quiet on the DTH front...What's happening? Anyone has any news? My support ticket has remained unanswered for three days now. I am sure there are others like me too as I can see from above posts.



Mr Jedito can you see us or hear us?