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  1. #1
    Join Date
    Jan 2012
    Location
    Glasgow, Scotland
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    567

    TurnKey Internet Resellers 100% uptime ?

    Hello,

    I bought hosting off TurnKey Internet 3 days ago and just changed my name servers.

    On there website it says 100% uptime, just wondering can anyone back this up ? So far TurnKey have been great to me so just wondering , thanks

  2. #2
    Join Date
    Feb 2006
    Posts
    4,222
    I think it's safe to say that 100% uptime is not possible over the long haul. Unfortunately some server components (Motherboards, RAM, even CPUs) are nearly impossible to deliver in a 100% fault tolerant manner and will eventually break.
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  3. #3
    Join Date
    Feb 2010
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    1,026
    It can be a marketing style.

  4. #4
    Join Date
    May 2010
    Location
    Planet Earth
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    1,589
    You can check your website on http://intodns.com so that you can check the actual status of your domain. It must be propagated till now, if not then contact TKI.
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  5. #5
    100% uptime is based on an average, and if you look, you will probably find in there tos or aup something about 99.5% being called 100% uptime by rounding up.
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  6. #6
    Join Date
    Jun 2011
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    541
    They might also add in their TOS that they don't cover stuff as hardware replacement, network issue etc..
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  7. #7
    Join Date
    Apr 2003
    Location
    Montreal, Canada
    Posts
    221
    Lol was with them 6 months ago..... Keep dreaming

  8. #8
    Join Date
    May 2010
    Posts
    34
    Never had 100% uptime with them. Support was always slow. Always 4+ hours just to get a reply. Even just to get an IP unblock. When I was with them, the server wasn't even secure, anybody can just drop php shell and could go through other user's directory. Ask them to fix it and they said the server is secure when it's not. Took them weeks to fix it. I was already out of there server by then. Every month always had down time(Dec-Feb was when I was with them.): http://www.webhostingstuff.com/uptime/CHWUHosting.html
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  9. #9
    Join Date
    Sep 2011
    Posts
    750
    Quote Originally Posted by JohnnyUtah View Post
    Lol was with them 6 months ago..... Keep dreaming
    There are good reviews about them here too.What did go wrong with your package?

    They told me in sales department that the average ticket response time is 10 minutes.And about the uptime,tell us more.

  10. #10
    Join Date
    Apr 2003
    Location
    Montreal, Canada
    Posts
    221
    Downtime almost every week.

    Very low avail resources in cloudlinux.
    With a very small amount of traffic I was hitting the cap.

    I had a vbulletin forum hacked...but that could be bad the php coding. So I cant pin that on them.

  11. #11
    Join Date
    Sep 2011
    Posts
    750
    Quote Originally Posted by JohnnyUtah View Post
    Downtime almost every week.

    Very low avail resources in cloudlinux.
    With a very small amount of traffic I was hitting the cap.

    I had a vbulletin forum hacked...but that could be bad the php coding. So I cant pin that on them.
    How long were the down times?

    How many traffic did you get?And how many websites were you hosting?

    There servers were very stable and with powerful hardwares I heard.I told a friend of mine to buy their reseller package.He hasn't started hosting yet.Now I am worried.

  12. #12
    Join Date
    Oct 2011
    Posts
    1,244
    Quote Originally Posted by DWS2006 View Post
    I think it's safe to say that 100% uptime is not possible over the long haul. Unfortunately some server components (Motherboards, RAM, even CPUs) are nearly impossible to deliver in a 100% fault tolerant manner and will eventually break.
    I think this is the correct best answer, except you're on cloud.

    So it is best not to say 100%.
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  13. #13
    Join Date
    Sep 2011
    Posts
    750
    How is their end user support?

    I am very worried now.Please those who have used turnkeyinternet's any reseller package share your experience even if it's good or bad.Continue this thread and help us.

  14. #14
    Join Date
    Jan 2012
    Location
    Glasgow, Scotland
    Posts
    567
    Well I got there top resellers package , 10 minute support response Abd 100% uptime

  15. #15
    Join Date
    Sep 2011
    Posts
    750
    Quote Originally Posted by Alexanderr View Post
    Well I got there top resellers package , 10 minute support response Abd 100% uptime
    Did you send tickets about technical issues?

    Was the site's uptime always 100%?

    Have you used their end user support?

  16. #16
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    When they say uptime they probably don't mean your server or website. It usually means unscheduled network outage, but I'm too lazy to read the SLA right now.

  17. #17
    Join Date
    Sep 2011
    Posts
    750
    Quote Originally Posted by Collabora View Post
    When they say uptime they probably don't mean your server or website. It usually means unscheduled network outage, but I'm too lazy to read the SLA right now.
    How do you know that?Doesn't network outage causes websites to go down,so aren't they same?

  18. #18
    Join Date
    Jan 2012
    Location
    Glasgow, Scotland
    Posts
    567
    I have the user end support installed but have not used it yet, the tech team respond withing 10 - 50 minutes usually,

    Not been there a week yet but the uptime has been 100 but still have to fully test it

  19. #19
    Join Date
    Sep 2011
    Posts
    750
    Quote Originally Posted by Alexanderr View Post
    I have the user end support installed but have not used it yet, the tech team respond withing 10 - 50 minutes usually,

    Not been there a week yet but the uptime has been 100 but still have to fully test it
    Test the uptime and end user support,than let us know how they went?

  20. #20
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    Quote Originally Posted by sameev29 View Post
    How do you know that?Doesn't network outage causes websites to go down,so aren't they same?
    No they are not the same. Web site is still up, just not reachable from the outside. What I am saying is if the network is up and the site is down, that may not count as "downtime."

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