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  #16  
Old 05-01-2012, 11:26 AM
15MSjustin 15MSjustin is offline
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Join Date: Aug 2010
Posts: 11
Quote:
Excuse me, it does not cost $500 to get delisted, infact it cost nothing.

Is there any fee for SBL removal?
No. There is never any charge or fee associated with removing any Spamhaus listing.

Any offer from anyone to remove any Spamhaus listing for you for a fee is a scam. Spamhaus has no affiliation with anyone offering any 'blocklist removal' service, nor can any third party influence or expedite removals from any Spamhaus database.

Removals of Spamhaus listings are governed by our removals policy only. The criteria for removal from the SBL are explained on the SBL Delisting Procedure page. All removals from the SBL or ROKSO are the sole decision of The Spamhaus Project.

While there are 'deliverability consultants' who can help improve your email sending practices to meet Spamhaus standards, it is important to know that none of them have any special privilege to influence, expedite or modify SBL or ROKSO listings.

A $500.00 fee for abuse cleanup sounds expensive, but in many cases the cost is in time cleaning issues that aren’t immediately noticed. A spamhaus listing may be the tip of the iceberg- there are many other lists that your host’s IPs can land on depending on how long the offending party was operating. For example, Microsoft, AOL, Yahoo do not publish or contact abuse@ when they block an IP- they just do it. Dealing with some of these folks is *very* time consuming and the costs add up in lost time and frustrated customers who inherit a dirty IP range from a previous customer. I understand the OP may have gotten a bad shake by malicious clients, I also understand why HV did what they had to do to ensure smooth operations on their end.

It sucks for both parties but reputation risk is a big deal for hosting companies, and the best way to mitigate risk is to nip the issue before is becomes a wildfire of time-consuming blacklistings.

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  #17  
Old 05-01-2012, 11:26 AM
Coolraul Coolraul is online now
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Join Date: May 2004
Location: Toronto, Canada
Posts: 4,868
Quote:
Originally Posted by LuckyAnonymous View Post
The IP was null routed and it was only for a short time. Somewhere between this time the IP had apparently been restored without notification.
I suspect what happened is:

1) they received a report and null routed the IP given the severity of the report.
2) you responded saying the customer was terminated / handled
3) they trusted that this was true
4) they removed the null route thinking it is handled as you said
5) You re-enabled the server and they got fresh reports of continued abuse
6) they terminated.

I honestly don't think Hivelocity did anything wrong. They trusted it was handled and it is only through a mistake on your admin's part to "investigate" how they were spamming that this problem happened. Once you have a report you trust just terminate the customer and delete their files. Getting into the business of analyzing spam scripts is nothing but trouble unless your business is to design detection tools.

Clearly no host wants to provide backups for spammers to allow them to easily move to another host. I am pretty sure Hivelocity knows you are not the spammer but I would be very hesitant to provide files that can generate blacklists in 24 hours to anyone.

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  #18  
Old 05-01-2012, 11:28 AM
Techy Techy is online now
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Location: NY
Posts: 11,472
Quote:
Originally Posted by Coolraul View Post
Clearly no host wants to provide backups for spammers to allow them to easily move to another host. I am pretty sure Hivelocity knows you are not the spammer but I would be very hesitant to provide files that can generate blacklists in 24 hours to anyone.
Very well said... Hivelocity has to act in their best interest and the best interest of other providers. I actually think they did the right thing in this case.

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  #19  
Old 05-01-2012, 11:31 AM
Spluut Spluut is offline
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Join Date: Oct 2005
Location: Internet
Posts: 1,048
Quote:
Originally Posted by Coolraul View Post
I suspect what happened is:

1) they received a report and null routed the IP given the severity of the report.
2) you responded saying the customer was terminated / handled
3) they trusted that this was true
4) they removed the null route thinking it is handled as you said
5) You re-enabled the server and they got fresh reports of continued abuse
6) they terminated.

I honestly don't think Hivelocity did anything wrong. They trusted it was handled and it is only through a mistake on your admin's part to "investigate" how they were spamming that this problem happened. Once you have a report you trust just terminate the customer and delete their files. Getting into the business of analyzing spam scripts is nothing but trouble unless your business is to design detection tools.

Clearly no host wants to provide backups for spammers to allow them to easily move to another host. I am pretty sure Hivelocity knows you are not the spammer but I would be very hesitant to provide files that can generate blacklists in 24 hours to anyone.
Please refer back to a response I made. They restored the IP without confirming anything from me and even claimed they did not receive any emails to the abuse cases because I was apparently suppose to create support tickets, which I did overlook and they forgave this. (abuse@hivelocity isn't monitored)

You do not simply "terminate" a user who spammed on your server, at least I never do when it is a serious spammer. The users scripts were investigated to help create further safety limits on detecting spam users before they even send out any emails, or very shortly after.

This guy was found to be linking many VPS from various web hosts in very tricky/smart methods and warnings were sent to these hosts of our findings.

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Last edited by Spluut; 05-01-2012 at 11:35 AM.
  #20  
Old 05-01-2012, 11:38 AM
JLHC JLHC is offline
James Lee
 
Join Date: Oct 2007
Location: Tampa, FL
Posts: 3,836
Quote:
Originally Posted by dthigpen View Post
Why would you turn the VPS back on? Why didn't your admin just mount the file system and investigate the init scripts and server daemon configurations to see what was going on? What he did was extremely irresponsible and in no way falls under due diligence.

I can definitely see HV's side on this one.
Agreed. It doesn't matter if the IP is nullrouted or not.

  #21  
Old 05-01-2012, 11:46 AM
Flapadar Flapadar is offline
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Join Date: Jun 2011
Location: Aberdeen
Posts: 2,370
Quote:
Originally Posted by LuckyAnonymous View Post
Please refer back to a response I made. They restored the IP without confirming anything from me and even claimed they did not receive any emails to the abuse cases because I was apparently suppose to create support tickets, which I did overlook and they forgave this. (abuse@hivelocity isn't monitored)

You do not simply "terminate" a user who spammed on your server, at least I never do when it is a serious spammer. The users scripts were investigated to help create further safety limits on detecting spam users before they even send out any emails, or very shortly after.

This guy was found to be linking many VPS from various web hosts in very tricky/smart methods and warnings were sent to these hosts of our findings.
You shouldn't need to reboot a VM in order to browse the files.

In openvz - cd /vz/private/<ctid>/
In xen - mount the drive

etc.

  #22  
Old 05-01-2012, 12:07 PM
VN-Ken VN-Ken is offline
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Join Date: Mar 2004
Location: Kansas City, MO
Posts: 2,507
I sympathize with both parties. IMHO, neither party is at fault in this case. Spamhaus puts a lot of pressure on hosts, and will go to the extreme of blocking ALL of your IP ranges if you don't make them happy with whatever they are wanting.

It can be very harsh on all ends, but unfortunately it's just how it is.

Regarding the removal of the null route, Hivelocity probably should have managed this better on their part, and only have removed the null route once receiving some sort of hard confirmation from the client. Only then if it happened again would we terminate. So in this perspective, I can see why the OP would be pissed off - again - if this is true.

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  #23  
Old 05-01-2012, 01:16 PM
VirtualSRV VirtualSRV is offline
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Join Date: Jul 2009
Posts: 183
Quote:
Originally Posted by VN-Ken View Post
I sympathize with both parties. IMHO, neither party is at fault in this case. Spamhaus puts a lot of pressure on hosts, and will go to the extreme of blocking ALL of your IP ranges if you don't make them happy with whatever they are wanting.

It can be very harsh on all ends, but unfortunately it's just how it is.

Regarding the removal of the null route, Hivelocity probably should have managed this better on their part, and only have removed the null route once receiving some sort of hard confirmation from the client. Only then if it happened again would we terminate. So in this perspective, I can see why the OP would be pissed off - again - if this is true.
About this, who are these spamhaus guys to behave like that? I mean these people are really exagerating. It's like those crazy rating agencies that arbitrary downgrade banks and states.

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  #24  
Old 05-01-2012, 01:17 PM
NetBuster NetBuster is offline
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Join Date: Mar 2012
Posts: 111
I'm just wondering how the user 'HiveVelocityGM' will answer to this thread.

  #25  
Old 05-01-2012, 01:19 PM
Kusai Kusai is offline
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Yes usually they reply on the first or second post in a thread when its a positive review.

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  #26  
Old 05-01-2012, 01:20 PM
ALEXEI_M ALEXEI_M is offline
Premium Member
 
Join Date: Sep 2008
Location: California
Posts: 600
My experience with Hivelocity. Guys please away from Hivelocity. They are terminating clients servers without any notice.

See my bad experience with Hivelocity


Quote:
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 10:19:23AM
User ID: root
Password: XXXXXXXX
IP Address: 96.31.91.164

I rebooted the server from remote reboot but still the server didnt came back.
I was restoring the accounts

Thanks
Reply | Reply & Quote
Staff
From: Miguel A. Sent to Bytes Rack Hosting on Feb/28/2012 10:44:38AM
Hello,

It appeals that the abuse department has nulled your IP due to Abuse Case #
5114.

Here are the details of the abuse case:


Hello,

96.31.91.164 has been shceduled to be terminated from the network as it is a
spam source which has caused RBL blacklisting of Hivelocity IP addresses. At
this time the servers switch port has been shut off to prevent further damage to
our IP's reputations.

IP Allocation: 96.31.91.164 through 96.31.91.169

NOTE: You took possession of this server Feb/22/2011

*******************************************************

1) http://cbl.abuseat.org/lookup.cgi?ip=96.31.91.164



IP Address 96.31.91.164 is listed in the CBL. It appears to be infected with a
spam sending trojan or proxy.

It was last detected at 2012-02-27 14:00 GMT (+/- 30 minutes), approximately 1
days ago.

This IP address is HELO'ing as "localhost.localdomain" which violates
the relevant standards (specifically: RFC5321).


2) http://www.spamhaus.org/query/bl?ip=96.31.91.164

*******************************************************

Snow-Shoe RDNS configuration removed:

164 in ptr ds.bytesrack.com.
165 in ptr ds2.bytesrack.com.
166 in ptr ds3.bytesrack.com.
167 in ptr ds4.bytesrack.com.
168 in ptr ds5.bytesrack.com.
169 in ptr ds6.bytesrack.com.

*******************************************************

NOTE: DO NOT REPLY TO THIS MESSAGE FOR ASSISTANCE. I am awaiting your
explanation as to why this keeps happening on your self managed server in Ticket
#155424 - Emails get returning. The server is scheduled for termination in full
but I may reconsider based on your explanation when you repsond to the said
ticket. As of now the servers port has been shutdown. The trouble ticket system
is located here:

https://www.hivelocity.net/support/submit-ticket

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net


--
Thank You,

Miguel A.
Hivelocity Support Dept
https://support.hivelocity.net
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Feb/28/2012 10:49:57AM
Hello,

As I just advised in ticket 155424, my concern is that this server continues to
be a spam source even after you reloaded the server. This leads me to believe
you have done nothing to mitigate the issue with your accounts and have simply
migrated all content to the newly reloaded server.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 12:25:16PM
Hello support,

We need to investigate this further. thus, could you please put back server
online. so that we can go through each account and see which one is abusing the
server. We will get back to soon.

Please note" this will directly effect to our business. So please give
online the server until we rectify the issue.

Regards,
admin bytesrack
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Feb/28/2012 12:53:16PM
Hello,

We will not turn on a spam source and allow any further time for resolution.
Since you failed to resolve the hacking issue for over 2 months and spam was
still being sent from this server as recent as yesterday which caused further
RBL listing the server has been terminated from the network.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 12:59:12PM
We are are very new to spam abuse. Please help us to solve this issue. Can you
help us. We will pay you.
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Feb/28/2012 1:01:36PM
Hello,

It is a bit late to be asking for assistance when it was offered 2 months ago.
The server has been terminated from the network.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 1:13:12PM
That mean you have been removed? I need my backups. That mean you are never
going to reconnect right?
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 1:19:17PM
If you can not put back online I need my backup. I have to find a another DC.
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Feb/28/2012 2:58:57PM
Hello,

You may contact your account manager in regards to purchasing the harddrive if
you do not have a local backup.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Feb/28/2012 3:40:16PM
Hello,

I will authorize the haddrive to be released if you desire to purchase.

The cost for a 1TB Sata will be $150.00 plus shipping.

You will be required to pay for shipping and making shipping arrangments.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 7:55:51PM
Listen . Please put back online. I'm going to loose all of my clients. Please .
Put online for one day. Pleaseeee..
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 8:04:33PM
Please put back online only for 24 hours. Please I need o get a backup.
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 8:54:02PM
My Clients are going to take a leagle action for us. Please put back online only
for 24 hours time. Pleaseeee. we are with you nearly one year with you people
and I recommend you people for so many people. Even in WHT forum . Please
discuss with Steve and please do some thing. Otherwise I have to close my
business.
Please do this favor. Pleaseeeeeeeee.
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 8:56:02PM
My life is 100 % depending on this server , My wife Children everyone are
depending on this server. Pleaseee...
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 10:13:48PM
Please reply to my ticket.
Reply | Reply & Quote
Staff
From: Jason Sayre Sent to Bytes Rack Hosting on Feb/28/2012 10:25:36PM
Hello,

Jay has left for the evening. It also seems as though he has given you the
information you will need to retrieve the data that was located on your server.
Please direct all further questions to your account manager.

Thanks!
--
Jason S.
Hivelocity Support Dept
https://manage.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Feb/28/2012 10:29:49PM
Please send me my account managers contact details
Reply | Reply & Quote
Staff
From: Javier V. Sent to Bytes Rack Hosting on Feb/28/2012 10:40:54PM
Hello,

You can contact an account manager at lee@hivelocity.net. He can also be reached at ext: 246


--
Javier V
Systems Administrator
Hivelocity Support
Reply | Reply & Quote
Staff
From: "Sasha B." <> Sent to Bytes Rack Hosting on Feb/29/2012 9:11:10AM
As already informed by Jay he has authorized you to purchase the drive and have
it sent to you

Hello,

I will authorize the haddrive to be released if you desire to purchase.

The cost for a 1TB Sata will be $150.00 plus shipping, and the 2nd 500GB Hard
drive would be $100

You will be required to pay for shipping and making shipping arrangments.

Thank you!

-Jay


I can create the invoice for you to make payment on it, and you will need to
provide me with a Fedex or UPS label and we will have it shipped out. It does
look like you have 2 drives in the system, so we would need to which one you
would like to purchase of if you need to purchase both Drives.

Let me know if you have any other questions

Thanks

Sasha
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/01/2012 3:45:19AM
Ok Please send 500 GB Hard Drive . Please send me price for shipping. send me
via Fedex , DHL or UPS
Reply | Reply & Quote
Staff
From: Tommy C. Sent to Bytes Rack Hosting on Mar/01/2012 7:55:33AM
Hello,

You'll need to provide us with a shipping label from your choice of Shipper.

To confirm, you want ONLY the 500GB HDD, which is $100.


--
Thanks,

Tommy C.
Hivelocity Impressive Support Dept
Systems Administrator
https://manage.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/01/2012 10:55:42AM
Yes I need only that 500 Gb drive only.

This is my Address

No 33 B 2nd Lane
wanatha Road
Gangodawila
Nugegoda
Sri Lanka

Send me via DHL
Reply | Reply & Quote
Staff
From: Chris A. Sent to Bytes Rack Hosting on Mar/01/2012 11:40:11AM
You will need to setup shipping and provide us with a shipping label. I will
invoice you for the drive and you can make payment - the drive will be shipped
once payment is made.

Thanks,
--
Chris Abella
Billing Department
chris@hivelocity.net
888-869-4678 ext 234
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/01/2012 2:03:08PM
What do you mean by shipping label?
Reply | Reply & Quote
Staff
From: Chris A. Sent to Bytes Rack Hosting on Mar/01/2012 2:58:37PM
Advised what was needed via chat - please reply when that is completed so we can proceed.

Thanks,
--
Chris Abella
Billing Department
chris@hivelocity.net
888-869-4678 ext 234
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/02/2012 10:13:31PM
Ok I will pay the invoice by Monday. And I will arrange shipping via fedex.
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/02/2012 10:23:38PM
Actually my backup is very urgent. Clients are calling every second. Can you do
like this. Now I have a new server. Can you transfer my daily backup directory
to my new server. I will pay administration fee. 100 USD per hour.

Can you do that?
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/03/2012 10:29:13PM
Please reply me.
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Mar/05/2012 10:39:51AM
Hello,

Please provide the following:

What is the servers root login information?
What is the path of the folder you want uploaded to your new folder?
What is the FTP hostname or IP of your new server?
What is the FTP username?
What is the Password?

I will then see what I can do to FTP the data over for you. This will be
billable at the standard rate of $100/hr.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/06/2012 1:32:01AM
Hi.


My backup files are located in 500 GB Drive. There is have a directory call
/backup . I need only daily backup folder only. Please check the capacity of
that folder.


Kind Regards

Marx
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Mar/06/2012 9:23:20AM
Hello,

You have not provided any of the login information requested and I am unable to
assist without it. In addition, you will first need to make payment for $100 to
the billing department before we proceed.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/06/2012 10:22:38AM
Hello

Ok Create a folder /backup in my new server and transfer to that.

220.247.224.235

root

password XXXXX
Reply | Reply & Quote
Staff
From: Jay M. Sent to Bytes Rack Hosting on Mar/06/2012 11:06:30AM
Hello,

I will not create anything on your new server and did not ask for its root
login information. I asked you for very specific information twice now and also
instructed you to contact billing to pay the $100 before we proceed. At this
time I think it is best if you simply purchase the harddrive and have shipped to
you as you could have already had it in your possession versus all this going
back and forth.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/06/2012 9:38:33PM
Please inform your billing department to send a invoice. I will pay .
Reply | Reply & Quote
Staff
From: Tommy C. Sent to Bytes Rack Hosting on Mar/07/2012 6:13:51AM
Hello,

OK, we will generate an invoice for the price of the hard drive. You will need
to provide a Shipping Label from your choice of shipper.


--
Thanks,

Tommy C.
Hivelocity Impressive Support Dept
Systems Administrator
https://manage.hivelocity.net
Reply | Reply & Quote
Staff
From: Chris A. Sent to Bytes Rack Hosting on Mar/07/2012 7:35:25AM
You have already been invoiced for the drive as I stated before. You need to
setup a pickup via UPS/FedEx/DHL and send us the shipping label to affix to the
box. When we receive the shipping label and payment for the drive, we will
release it for shipping.

Thanks,
--
Chris Abella
Billing Department
chris@hivelocity.net
888-869-4678 ext 234
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/07/2012 8:47:04AM
No No. What I mean for your administration fee. 100 Hr
Reply | Reply & Quote
Staff
From: Tommy C. Sent to Bytes Rack Hosting on Mar/07/2012 8:49:28AM
Hello,

Jay had said earlier that we won't be doing the work, and you'll need to have
the drive shipped to you:

"At this
time I think it is best if you simply purchase the harddrive and have shipped
to
you as you could have already had it in your possession versus all this going
back and forth.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net"



--
Thanks,

Tommy C.
Hivelocity Impressive Support Dept
Systems Administrator
https://manage.hivelocity.net
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/07/2012 9:38:51AM
I'm not in a possion to buy Hard Drive because it will take long to to reach our
office. And also there is have a extra risk because can damage data while in
shipping. Best way is to transfer all backup data to my new server location. As
I mention before I already created a backup location in my hard drive . so
please please transfer all data to that location. Please make a invoice that
purpose only.


220.247.224.235

root

password XXXXX
Reply | Reply & Quote
Staff
From: Chris A. Sent to Bytes Rack Hosting on Mar/07/2012 10:01:30AM
As stated - they will not do any other work and you will need to purchase the
drive. If you do not choose to purchase the drive it will be recycled for use by
the end of the week on 3/9/11. Let us know how you would like to proceed else we
will put it in for recycling on that date.

Thanks,
--
Chris Abella
Billing Department
chris@hivelocity.net
888-869-4678 ext 234
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/07/2012 12:12:38PM
Ok give me time until day after tomorrow.
Reply | Reply & Quote
Staff
From: "Sasha B." <> Sent to Bytes Rack Hosting on Mar/07/2012 12:17:26PM
Please make sure you contact Chris by Friday in order to get that Drive Shipped

Thanks

Sasha
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/09/2012 9:58:31PM
Hello
I have been with Hivelocity nearly one year. But you people remove my server
without informing us. Now our business is 100 % lost. Now we are going to close
our business.

Please put back my server for 2 days time. I need to take a backup. After that
I do not want continue with your people .I don't want pay for the Hard Disk.
because my company is 100 % lost because of Hivelocity.


Note: *************************If you do not put back online for 2 days I will
charge back my all payments.***********************************************
Reply | Reply & Quote
Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/09/2012 9:59:26PM
I will put thousands of bad reviews in WHT and IT forums about your company..
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Staff
From: Tommy C. Sent to Bytes Rack Hosting on Mar/10/2012 8:14:16AM
Hello,


We tried to work with you and get the data copied over to a server not in our
DC, but you never replied with any of the asked for information. Even after
asking numerous times, you did not want to give us the info we needed to FTP the
data to your new server.

You can purchase the drive and have it shipped to you. We do not want to keep
your data. At this point since you didn't reply before 5:00 PM on Friday, I can
guarantee that the hard drive is still available. If so, do you want it shipped
to you so you can recover your data? The price of the drive and the price of the
admin work you wanted to pay for are the same. The only extra is in getting it
shipped to you. That could've been avoided if you had simply done as we asked
earlier, but at this point we will not be putting your server online, nor will
we be doing any admin work for you. If you'd like the drive, you can have it
for the same price, $100, as the admin work would have been.





--
Thanks,

Tommy C.
Hivelocity Impressive Support Dept
Systems Administrator
https://manage.hivelocity.net
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/10/2012 11:24:15AM
Hello,

Thanks for your prompt action,

Due to the current crisis in our company because of server termination, we are
not in a position to pay even $100.
Further more, We need our backups to be handed over to our 500 customer,
therefor we are in a big trouble. Some of the clients were informed us that
they will go to the court regarding this issue. Thus, Please emphasis and try to
understand our situation to take an better action to give our backup reasonable
way. So, please be good enough to put our server online 2 days time (dates will
be informed you and we will do the transferring works) or transfer the whole
backups to our new server backup folder. (Free of charge)
If you agree for this i will give the server credentials and folder name to
transfer.

if you couldn't follow the above plans, there is no 2 thinking times. we which
to charge back the money we spent to our server.. And we will find a another
solution to get the backups.
looking forward to hearing from you a good news..................


www.bytesrack.com
Systems Administrator
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/10/2012 10:07:21PM
I need an answer.
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Staff
From: Shannon W. Sent to Bytes Rack Hosting on Mar/11/2012 1:59:00AM
I will be setting up temporary access to your data. Please provide the IP you
will be connecting from. The server will be behind a firewall and only
accessible from the IP you provide.
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Staff
From: Shannon W. Sent to Bytes Rack Hosting on Mar/11/2012 4:31:51AM
I have your server online. I am just awaiting for you to provide the IP the
server will be accessed from.
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/11/2012 5:05:38AM
Thanks for your quick support.

IP Address 67.202.94.163


This is the IP address in our new server. We will log in to the putty and we
will be SCP all the backup files from your Hard Drive or through cPanel. Please
provide us the correct backup location.

We need to get our daily backup . Daily backup is located in a 500 GB drive.
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Staff
From: Shannon W. Sent to Bytes Rack Hosting on Mar/11/2012 5:10:13AM
I have made it where the IP 67.202.94.163 can access the server completely. The
location of the file will be the same as when the server was fully accessible.
It is the same server and the setup has not been changed.
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/11/2012 5:42:59AM
Thanks for your support. Once we finish the migration we will let you know.
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Staff
From: Conal M. Sent to Bytes Rack Hosting on Mar/11/2012 4:10:43PM
Hello,

Are you still migrating at this time?




--
Conal
Systems Management Specialist
conal@hivelocity.net
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/11/2012 9:04:26PM
Yes Still in migration. We nee another 10 hours.
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Staff
From: Matthew L. Sent to Bytes Rack Hosting on Mar/11/2012 9:07:19PM
No problem,

I am placing the ticket "on-hold" with a timer to re-open in 10 hours.
Or, if you are done and respond this should open this ticket again.

Thanks,
--
-- Matthew --
Hivelocity Impressive Support
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Staff
From: Shannon W. Sent to Bytes Rack Hosting on Mar/12/2012 7:05:05AM
How are you progressing in your migration?
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/12/2012 7:37:00AM
Hello,

We have almost finished our migration. But, we have realized that Some of the
accounts were missed and not there in the weekly backup folder. But We remember
that there was a Daily backup folder exist in 500GB hard. Can you please find
the Daily backup folder and let us know to proceed further.

Regards,
System Administrator
www.bytesrack.com
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Staff
From: Shannon W. Sent to Bytes Rack Hosting on Mar/12/2012 7:42:42AM
Your daily cpanel backups would be /backup/cpbackup/daily
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/12/2012 8:11:06AM
Hello,

Thanks for the quick reply.

This is the correct backup that we needed. So we will start to copy them to our
server location again. Please don't shutdown the server until we inform you. It
wi'll take another 1 day to complete the migration.

Thanks, best regards,
systems administrator
www.bytesrack.com
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Client
From: Bytes Rack Hosting
sales@bytesrack.com Received on Mar/13/2012 2:30:04AM
Hello

Now backup is ok. Now you can shutdown your server. Many thanks for your help.
I really appreciate your help. I have been with you people nearly 3 years. This
is my 2nd server. I purchased 1st server for my previous company.


I have to give a small advise. Please inform to your management don't play with
business. If you want to terminate your clients servers please inform them to
take a backup.Other wise HIVELOCITY VENTURES will go down day by day. As a
result you people will loose jobs. Please advise your management team.

In last 4 years you guys gave us a good support. I really appreciated it. Now I
have to say good bye.


Special Thanks to Scott , Sasha , Steve. Dave ,Shannon , Karl , Tommy , Chris ,
Sara ,Jay and other staff


Good Bye Hivelocity. We wish you all the best.

Best Regards

BytesRack Hosting Management team and Staff
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Staff
From: Jay M. Sent to Bytes Rack Hosting on Mar/13/2012 10:30:36AM
Hello,

The server has been removed from the network.

Thank you!

-Jay
Sr. Systems Administrator
HiVelocity Engineering Dept.
http://www.hivelocity.net

__________________
www.bytesrack.com Fully Managed/ Unmanaged VPS and Dedicated Hosting
Web Hosting | Reseller | 24x7 Live Support | Premium Server Hardware
100 % Secure Data centesrs | Level (3) Server Management
Fast, redundant Tire-1 Bandwidth


Last edited by CD Burnt; 05-01-2012 at 02:21 PM.
  #27  
Old 05-01-2012, 01:43 PM
MyITGuy MyITGuy is offline
Web Hosting Master
 
Join Date: Jun 2011
Location: Melbourne, FL
Posts: 785
Quote:
Originally Posted by ALEXEI_M View Post
My experience with Hivelocity. Guys please away from Hivelocity. They are terminating clients servers without any notice.

See my bad experience with Hivelocity
Based on what I see from the OP and your own thread, they provided you with several months notice/attempts to work with you.

Regarding the "bad experience" with Hivelocity that you posted, it seems that they went above and beyond what other DC's would've done to get you your data...<sarcasm>yep, a real bad experience there</sarcasm>

__________________
• Jeff Tysco • President • Cingular, Inc.
Business Class Hosting Services
Your Total IT Solutions Provider

  #28  
Old 05-01-2012, 01:48 PM
HivelocityGM HivelocityGM is offline
Web Hosting Master
 
Join Date: Mar 2005
Posts: 1,685
Quote:
Originally Posted by NetBuster View Post
I'm just wondering how the user 'HiveVelocityGM' will answer to this thread.
The OP posted most of our correspondence so I am not sure what there is left for me to add. The customer hosted a known ROKSO spammer. We sent him an abuse complaint with instruction to remove the ROKSO spammer from the network immediately or we would terminate the server. 2 days later the ROKSO spammer was still not removed from the server and network, the same ip was once again sending spam, instructions were not followed and we terminated the server. We have offered numerous times to sell the customer his drives at cost and he could have them shipped next day air.

It is an unfortunate situation for everyone involved except the spammer. Nothing good happens when you sign up ROKSO spammers.

__________________
Steve@HIVELOCITY.NET
Award Winning Dedicated Servers! VPS & Cloud from SparkNode!
Customers in over 130 Countries Worldwide
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  #29  
Old 05-01-2012, 04:12 PM
mrwaterdancer mrwaterdancer is offline
Newbie
 
Join Date: Apr 2007
Posts: 15
Hello Steve, I'm the unlucky, unfortunate owner of VPS 199.119.100.145 inside Chris' 199.119.100.142 ... is there any way to salvage my clients' files? If I can get the tarballs (you can just change the root password from the console).

I haven't got any refund either.

Quote:
Originally Posted by HivelocityGM View Post
The OP posted most of our correspondence so I am not sure what there is left for me to add. The customer hosted a known ROKSO spammer. We sent him an abuse complaint with instruction to remove the ROKSO spammer from the network immediately or we would terminate the server. 2 days later the ROKSO spammer was still not removed from the server and network, the same ip was once again sending spam, instructions were not followed and we terminated the server. We have offered numerous times to sell the customer his drives at cost and he could have them shipped next day air.

It is an unfortunate situation for everyone involved except the spammer. Nothing good happens when you sign up ROKSO spammers.

  #30  
Old 05-01-2012, 04:32 PM
HivelocityGM HivelocityGM is offline
Web Hosting Master
 
Join Date: Mar 2005
Posts: 1,685
Quote:
Originally Posted by mrwaterdancer View Post
Hello Steve, I'm the unlucky, unfortunate owner of VPS 199.119.100.145 inside Chris' 199.119.100.142 ... is there any way to salvage my clients' files? If I can get the tarballs (you can just change the root password from the console).

I haven't got any refund either.
I am not at liberty to discuss much of the situation with a customer's customer, however, I can tell you we have provided an option for our customer to regain the data. You will have to deal with your host directly on getting the data from him.

__________________
Steve@HIVELOCITY.NET
Award Winning Dedicated Servers! VPS & Cloud from SparkNode!
Customers in over 130 Countries Worldwide
Follow our Twitter @Hivelocity for daily deals, pics & a transparent view of life in a data center

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