Results 1 to 2 of 2
  1. #1
    Join Date
    Dec 2002
    Novosibirsk, Russia

    An entry at Knowledge base - typical response times

    Perhaps an entry could be added to a Knowledge base describing how much time would typically pass before a certain type of support request is handled?

    That could at least eliminate some part of posts starting "No response from Support..." and the like.

    Yes, I know most people prefer not to read FAQs/knowledge base. But some still do.
    VPSeer: VPS-related benchmarks, news and how-tos.
    "There are two kinds of people in the world, those who haven't lost important data yet, and those who do regular backups."
    Network and Server Monitoring Tool - uptime and performance monitoring

  2. #2
    Join Date
    Apr 2012
    Ontario Canada
    Perhaps, but even a few updates per day explaining that the Support is working on the issue is still better then nothing at all. How is one supposed to know if the problem is even being addressed, if they fail to even address the customer.

    I do agree though, jumping the gun on the whole "Their support is horrible" is a bit pre-mature, unless it has been something like 48 hours without a response. In my books though, anything with no response after a few hours, even if it is the "We are working on it", is not good business.

Similar Threads

  1. typical DC response times?
    By AcuNett in forum Dedicated Server
    Replies: 17
    Last Post: 01-07-2011, 11:07 PM
  2. Typical page download times
    By Memidex in forum Hosting Security and Technology
    Replies: 2
    Last Post: 12-18-2008, 06:59 AM
  3. typical / unacceptable registrar transfer times ??
    By expatCanuck in forum Domain Names
    Replies: 8
    Last Post: 09-30-2008, 05:11 AM
  4. Best Knowledge Base Available?
    By dmetzcher in forum Running a Web Hosting Business
    Replies: 17
    Last Post: 02-08-2005, 09:00 PM
  5. Knowledge Base
    By Loopback in forum Hosting Software and Control Panels
    Replies: 10
    Last Post: 07-18-2003, 09:29 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts