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Anybody using AcuNett or TouchSupport? How are they?

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  #1  
Old 04-07-2012, 11:12 PM
Axl Jay Angel Axl Jay Angel is offline
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Anybody using AcuNett or TouchSupport? How are they?


I am looking for a server management company to manage a new server. No end-user support. Just me & my sites.

I did a thorough search and the few companies that stood out are those that are recommended as much as hot dogs being sold down the block. You can easily guess those companies. Hehe!

Anyway, among the companies I narrowed down to, AcuNett and TouchSupport are in there. My only problem is that reviews are a little bit old to my taste.

As such, I wish to ask if there is anybody currently using their services or have used their service recently share their experiences by either posting here or by private messaging me. I thank you in advance for your help.



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  #2  
Old 04-08-2012, 08:03 AM
cd/home cd/home is offline
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Quote:
Originally Posted by Axl Jay Angel View Post
AcuNett.
I believe they have some newer reviews around here I,ll see if I can find them for you.

I assume your looking for reactive management aswell?

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  #3  
Old 04-08-2012, 11:47 AM
Axl Jay Angel Axl Jay Angel is offline
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Quote:
Originally Posted by cd/home View Post
I believe they have some newer reviews around here I,ll see if I can find them for you.

I assume your looking for reactive management aswell?
Thank you.

I am more looking into proactive management within $100/mo or less preferably.

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  #4  
Old 04-08-2012, 01:31 PM
kazila kazila is offline
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We have used AcuNett for years and I would highly recommend them. Ronny and his staff do an exceptional job.

  #5  
Old 04-09-2012, 12:14 PM
Axl Jay Angel Axl Jay Angel is offline
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Quote:
Originally Posted by kazila View Post
We have used AcuNett for years and I would highly recommend them. Ronny and his staff do an exceptional job.
Thank you for your reply. Anyone else chime in to leave their opinions?

  #6  
Old 04-17-2012, 04:48 AM
Spiral-Eric Spiral-Eric is offline
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We have been working with AcuNett for almost a year now...
...and we couldn't be more pleased with the services provided by Ronny and his team. We are for sure looking forward to continue using their services, knowing it's one solid team behind them.

  #7  
Old 04-18-2012, 03:10 AM
IPswing-Sarwar IPswing-Sarwar is offline
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acunett is very slow when it comes to replying... you have to wait hours to get reply from them.


touchsupport is very good, A+ for them.


if you want to get fast reply and good support consider proaxxs, been with them since 3 months now couldn't be more happier.

  #8  
Old 04-18-2012, 03:19 AM
Spiral-Eric Spiral-Eric is offline
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Quote:
Originally Posted by Chalipa View Post
acunett is very slow when it comes to replying... you have to wait hours to get reply from them.
That's far away from our experience with AcuNett. We have been getting a response (and with the response - a resolution at the same time on a majority of our tickets with them) within 30-60 minutes. If they have been unable to resolve the issue directly, the ticket has always been assigned within 60 minutes and resolved within 3-6 hours depending on the request.

So as per my experience, they are far away from being "slow".

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Last edited by Spiral-Eric; 04-18-2012 at 03:25 AM.
  #9  
Old 04-18-2012, 04:32 AM
AcuNett AcuNett is offline
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Hi Chalipa,

I noticed in another thread you posted (snippet)

Quote:
Originally Posted by Chalipa View Post
what is more annoying then there response time (which takes days)
We have had a 1 hour case examination SLA since 2010 - before that it was 2.5 hours. Thus, it comes as quite a surprise to hear a claim of multi-day waits for responses. I cannot imagine a company in our industry would survive long with that sort of response time. If you could email me at ronny@acunett.com with a few ticket IDs, I'd greatly appreciate an opportunity to look into this.

Thanks!

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  #10  
Old 04-24-2012, 10:57 AM
huck huck is offline
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We too get claims of not replying from time to time. In most cases we find that email delivery was the issue.

TIP: Whitelist your server management providers email domain!

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  #11  
Old 04-24-2012, 11:21 AM
cd/home cd/home is offline
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Quote:
Originally Posted by Axl Jay Angel View Post
Thank you.

I am more looking into proactive management within $100/mo or less preferably.
Sure its possible within that budget

Quote:
Originally Posted by huck View Post
We too get claims of not replying from time to time. In most cases we find that email delivery was the issue.

TIP: Whitelist your server management providers email domain!
Same here aswell which at that point we request them to login to the helpdesk to check the time stamps

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Fat Dedicated Servers | Uptime Monitoring | Backups | Proactive Server Management.
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  #12  
Old 04-25-2012, 07:44 AM
NightHourSupport NightHourSupport is offline
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@op - Do you have control panel for the servers?

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  #13  
Old 04-25-2012, 10:01 AM
Axl Jay Angel Axl Jay Angel is offline
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Quote:
Originally Posted by optimusone View Post
@op - Do you have control panel for the servers?
Yes, I do, cPanel.

  #14  
Old 04-25-2012, 12:34 PM
cd/home cd/home is offline
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Quote:
Originally Posted by Axl Jay Angel View Post
Yes, I do, cPanel.
Which in that case finding management shouldnt be a problem.

Are you still looking for management?

  #15  
Old 04-25-2012, 02:41 PM
Axl Jay Angel Axl Jay Angel is offline
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Join Date: Sep 2007
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Quote:
Originally Posted by cd/home View Post
Which in that case finding management shouldnt be a problem.

Are you still looking for management?
No, I am not.

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