Page 1 of 2 12 LastLast
Results 1 to 15 of 21
  1. #1
    Join Date
    Sep 2007
    Posts
    92

    Anybody using AcuNett or TouchSupport? How are they?

    I am looking for a server management company to manage a new server. No end-user support. Just me & my sites.

    I did a thorough search and the few companies that stood out are those that are recommended as much as hot dogs being sold down the block. You can easily guess those companies. Hehe!

    Anyway, among the companies I narrowed down to, AcuNett and TouchSupport are in there. My only problem is that reviews are a little bit old to my taste.

    As such, I wish to ask if there is anybody currently using their services or have used their service recently share their experiences by either posting here or by private messaging me. I thank you in advance for your help.
      0 Not allowed!

  2. #2
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    9,760
    Quote Originally Posted by Axl Jay Angel View Post
    AcuNett.
    I believe they have some newer reviews around here I,ll see if I can find them for you.

    I assume your looking for reactive management aswell?
    LeapHost High Performance Fully Managed App Solutions Powered By NitroStack™
    Fast Dedicated Servers | 15+ Global Locations | Server Management Specialists
    Fly Faster With The Speed of Light! | Be A Talkative Soul > Visit Our LH Forums
      0 Not allowed!

  3. #3
    Join Date
    Sep 2007
    Posts
    92
    Quote Originally Posted by cd/home View Post
    I believe they have some newer reviews around here I,ll see if I can find them for you.

    I assume your looking for reactive management aswell?
    Thank you.

    I am more looking into proactive management within $100/mo or less preferably.
      0 Not allowed!

  4. #4
    Join Date
    May 2008
    Location
    Texas
    Posts
    188
    We have used AcuNett for years and I would highly recommend them. Ronny and his staff do an exceptional job.
      0 Not allowed!

  5. #5
    Join Date
    Sep 2007
    Posts
    92
    Quote Originally Posted by kazila View Post
    We have used AcuNett for years and I would highly recommend them. Ronny and his staff do an exceptional job.
    Thank you for your reply. Anyone else chime in to leave their opinions?
      0 Not allowed!

  6. #6
    We have been working with AcuNett for almost a year now...
    ...and we couldn't be more pleased with the services provided by Ronny and his team. We are for sure looking forward to continue using their services, knowing it's one solid team behind them.
      0 Not allowed!

  7. #7
    Join Date
    Jun 2008
    Location
    Europe
    Posts
    181
    acunett is very slow when it comes to replying... you have to wait hours to get reply from them.


    touchsupport is very good, A+ for them.


    if you want to get fast reply and good support consider proaxxs, been with them since 3 months now couldn't be more happier.
      0 Not allowed!

  8. #8
    Quote Originally Posted by Chalipa View Post
    acunett is very slow when it comes to replying... you have to wait hours to get reply from them.
    That's far away from our experience with AcuNett. We have been getting a response (and with the response - a resolution at the same time on a majority of our tickets with them) within 30-60 minutes. If they have been unable to resolve the issue directly, the ticket has always been assigned within 60 minutes and resolved within 3-6 hours depending on the request.

    So as per my experience, they are far away from being "slow".
    Last edited by Spiral-Eric; 04-18-2012 at 03:25 AM.
    l Spiral Hosting Limited • Shared • Reseller • Cloud VPS • Since 2003
    l Leading UK and Ireland Hosting Provider • Multiple locations - around the globe!
    l cPanel/WHM • R1Soft Backups • 24/7/365 Support • 99.9% Uptime Guarantee
    l www.SpiralHosting.com
      0 Not allowed!

  9. #9
    Join Date
    Dec 2001
    Location
    Franklin, TN, USA
    Posts
    1,320
    Hi Chalipa,

    I noticed in another thread you posted (snippet)

    Quote Originally Posted by Chalipa View Post
    what is more annoying then there response time (which takes days)
    We have had a 1 hour case examination SLA since 2010 - before that it was 2.5 hours. Thus, it comes as quite a surprise to hear a claim of multi-day waits for responses. I cannot imagine a company in our industry would survive long with that sort of response time. If you could email me at ronny@acunett.com with a few ticket IDs, I'd greatly appreciate an opportunity to look into this.

    Thanks!
    ServerSync. Perfect Uptime. Clockly. | Built for the Hosting Industry
    Server Management. Helpdesk Management. Business Management.
    ( AcuNett, Est. 14 Years, BBB A+, RateLobby 5 Stars)
      0 Not allowed!

  10. #10
    Join Date
    Apr 2001
    Location
    FL, USA
    Posts
    918
    We too get claims of not replying from time to time. In most cases we find that email delivery was the issue.

    TIP: Whitelist your server management providers email domain!

    We save you time, money, and frustration by handling the server management tasks required to run an online business successfully.
    No prodding required. We just do it right the first time. Red Hat, MySQL, Plesk, and cPanel certified staff.
      0 Not allowed!

  11. #11
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    9,760
    Quote Originally Posted by Axl Jay Angel View Post
    Thank you.

    I am more looking into proactive management within $100/mo or less preferably.
    Sure its possible within that budget

    Quote Originally Posted by huck View Post
    We too get claims of not replying from time to time. In most cases we find that email delivery was the issue.

    TIP: Whitelist your server management providers email domain!
    Same here aswell which at that point we request them to login to the helpdesk to check the time stamps
    LeapHost High Performance Fully Managed App Solutions Powered By NitroStack™
    Fast Dedicated Servers | 15+ Global Locations | Server Management Specialists
    Fly Faster With The Speed of Light! | Be A Talkative Soul > Visit Our LH Forums
      0 Not allowed!

  12. #12
    @op - Do you have control panel for the servers?
    ▐█▌After Hours Support by AHS Technologies Corporation
    ▐█▌Get Rid of your PC/Laptop/Mobile/TAB//Servers/Support/Customers - Have a Good Sleep at Nights!
    ▐█▌Serving USA/UK/Europe/Australian After Hours Business Support!
      0 Not allowed!

  13. #13
    Join Date
    Sep 2007
    Posts
    92
    Quote Originally Posted by optimusone View Post
    @op - Do you have control panel for the servers?
    Yes, I do, cPanel.
      0 Not allowed!

  14. #14
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    9,760
    Quote Originally Posted by Axl Jay Angel View Post
    Yes, I do, cPanel.
    Which in that case finding management shouldnt be a problem.

    Are you still looking for management?
      0 Not allowed!

  15. #15
    Join Date
    Sep 2007
    Posts
    92
    Quote Originally Posted by cd/home View Post
    Which in that case finding management shouldnt be a problem.

    Are you still looking for management?
    No, I am not.
      0 Not allowed!

Page 1 of 2 12 LastLast

Similar Threads

  1. Touchsupport.com ?
    By WireNine in forum Managed Hosting and Services
    Replies: 9
    Last Post: 11-09-2009, 09:04 PM
  2. Server management: Anyone using Acunett or the new TouchSupport?
    By sallyanne in forum Managed Hosting and Services
    Replies: 10
    Last Post: 10-01-2009, 01:39 AM
  3. Touchsupport or Acunett?
    By Funkadelic in forum Web Hosting
    Replies: 12
    Last Post: 01-23-2007, 05:40 AM
  4. Do you believe it ? (TouchSupport)
    By Hassan in forum Dedicated Server
    Replies: 15
    Last Post: 11-30-2006, 02:07 AM
  5. AcuNett, LLC Presents the AcuNett HelpDesk Hoster
    By AcuNett in forum Other Web Hosting Related Offers
    Replies: 1
    Last Post: 12-26-2005, 04:53 AM

Related Posts from theWHIR.com

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •