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  1. #1

    Question Is the server slow and overloaded?

    Recently I bought reseller hosting from one of the popular reseller hosting provider.
    I transfer my 5 websites to this hosting. But their server is very very slow, frequently server is down and also frequently can't connect to MySQL.

    Here is "System information" from WHM:
    Server load 9.02 (8 CPUs)
    Memory Used 29.75% (7,327,288 of 24,625,528)
    Swap Used 0% (0 of 4,096,532)
    Please tell me what does "Server load 9.02 (8 CPUs) " mean?
    Last edited by Glostar; 04-17-2012 at 12:39 PM.

  2. #2
    Even more now Server load is 11.9 (8 CPUs). Please see image copy from WHM.
    Attached Thumbnails Attached Thumbnails 4-17-2012 8-34-22 PM.png  

  3. #3
    Join Date
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    Ideally they should have the server load below 8(number of CPUs). Contact the host and let them know your having issues.

    They'll either be able to bring the load down or move you to another server.
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  4. #4
    Join Date
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    Contact your host for more information. Generally speaking for a server with 8 CPUs a load around 8 or below is considered as good. However, most servers nowadays use Intel chips with virtual cores so in reality the server might only have 4 physical cores.
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  5. #5
    It seems your server is under hard cpu load. It's most probably HDD io/wait.

  6. #6
    After I talked with Eleven2 support, they cannot manage to reduce server load.

    It becomes more higher, Now it is - 14.54 (8 CPUs)

    Do you have hosting with Eleven2? What is your server load?

  7. #7
    Join Date
    Mar 2010
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    Upstate New York
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    Did you get a change to get a baseline from your previous host (on the 5 sites)? What were the stats before?
    John Rasri
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  8. #8
    gotlivechat
    previous hosting provider has much better Server load, it is 1.8 (8 CPUs)

  9. #9
    Join Date
    Dec 2010
    Location
    Italy
    Posts
    325
    All Hosting load too many sites on one server.

    Just load fewer sites, earn a little less and live in peace.

  10. #10
    Quote Originally Posted by Lanfr View Post
    All Hosting load too many sites on one server.

    Just load fewer sites, earn a little less and live in peace.
    Great solution have to tell my hosting provider

  11. #11
    Join Date
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    Hertfordshire
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    Anything over 7.0 on an 8-core proc and you should be worrying. 8.0 would be 100% utilization.
    UH-James
    United Communications Limited
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  12. #12
    Join Date
    Aug 2004
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    Houston, TX
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    1,375
    Quote Originally Posted by Glostar View Post
    After I talked with Eleven2 support, they cannot manage to reduce server load.

    It becomes more higher, Now it is - 14.54 (8 CPUs)

    Do you have hosting with Eleven2? What is your server load?
    Please e-mail (rodney@eleven2.com) me your account details and we will definitely resolve any issues you are having for your right away.
    Eleven2 Web Hosting - World-Wide Hosting, Done Right!
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  13. #13

    Unhappy eleven2 slow as heck and now down

    I have a deadline today, worked my a** of all night, to find at the customers that eleven2 is down.
    And it is slow as heck . using reseller UK server for testing and building sites, 3 days every page refresh or click takes anywhere from 10 sec to several minutes. And im talking wordpress page refresh !!!

    Is this usual business with them??

  14. #14
    Join Date
    Oct 2009
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    England, United Kingdom
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    Quote Originally Posted by kameeleon View Post
    I have a deadline today, worked my a** of all night, to find at the customers that eleven2 is down.
    And it is slow as heck . using reseller UK server for testing and building sites, 3 days every page refresh or click takes anywhere from 10 sec to several minutes. And im talking wordpress page refresh !!!

    Is this usual business with them??
    If they won't fix it for you there are plenty of other providers to choose from.
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  15. #15
    Quote Originally Posted by HostXNow View Post
    If they won't fix it for you there are plenty of other providers to choose from.
    Yeah, but my work is on the servers and ready, no point doing that all over again. and switching does not help me today

  16. #16
    kameeleon
    Are you on xray server in UK?

  17. #17
    Jep, the one running checks right now ( Beginning of workday !!! )

  18. #18
    Join Date
    Jun 2010
    Location
    Modesto California
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    Quote Originally Posted by kameeleon View Post
    Jep, the one running checks right now ( Beginning of workday !!! )
    Have you contacted support yet? If so, what did they tell you?
    Visit GoFGG.com (FernGullyGraphics) for useful information about web hosting and development.

    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

  19. #19

    Unhappy

    Got it working again at noon.
    However very embarrassing moment with customer

  20. #20
    They did not settle the problem. Server still is overloaded, slow and Mysql errors.
    Yesterday, I sent email to rodney@eleven2.com about problem as well. But I did not have answer yet.

  21. #21
    If CPU use hyper threading, hosting company multiply number of cores at 2. That mean you may have 4 cores. You % numbers is loading of CPU.

  22. #22
    When I sought alternative reseller hosting many users here recommended me Eleven2. Also this company do very active advertising company in internet. So, I thought that if the company is well established, it can follow standards and I could relax with them if even I pay more. But I see now, that I make mistake Popularity is not quality warranty. They cannot manage server, which is very overloaded and unusable.

    After this I am losing trust with reseller hosters. As soon as I will have free time I will study principles of server adminstration and I will start manage my own VPS.
    Last edited by Glostar; 04-19-2012 at 10:59 AM.

  23. #23
    Join Date
    Apr 2012
    Posts
    52
    I have sent mail to rodney@eleven2.com some week ago too but never have a reply.

    Im on xray too and all my customers are running away from my service (i have a reseler plan).

    Server it's not working well, have gived a lot of prove abou this on ticket but all the reply (seems they read only the last post on the ticket and not lok back so always have to repeat the same things) was that ALL it's perfect, it's a you ADSL problem.
    The thing is that on some moment of the day the websites open realy fast and perfectly, on other time same page that usualy open in 2 or 3 second take 20, 60, 200 second or never open as it go on timeout.

    I'm looking for a new reseller plan now and will start to post my "nice" experience with eleven2 as told in the ticket and by mail to rodney@eleven2.com on 30/03/2012

  24. #24
    Join Date
    Apr 2012
    Posts
    52
    Load Averages: 9.24 7.67 7.08
    in this moment taked from whm
    seems a good load???

    on cpanel
    Server Load 10.12 (8 cpus)

    sure it's all ok on this server??? sure it'a only a my ADSL and Joomla problem? even when it's WHMCS or WHM load slowly it's a Joomla problem?
    funny

  25. #25
    Join Date
    Apr 2012
    Posts
    52
    Server Load 13.14 (8 cpus) now

    seems like the server cpu load go up starting go slow until it "break" a maximum value, all freeze, it suddenly restart (think apache or something else) cpu load go down to a normal value and everything come back to work normaly for a while until the load start again go up ... and so for all the day (on some timeframe this happen a lot of time for hour in other never appear)

    my first ticket on this problem was open on 03/14/2012 and have been closed on 03/26/2012 with a "The server is running fine, the only issue related to the load of your sites is the amount and size of the files of your site. " still funny

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