Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : WHMCS customer service

[AzaraT]

Hi,

How do you guys feel about WHMCS's customer service? How's your experience with them?

Thanks

[Askforhost-AJ]

i think, used just couple of times and they were good!

[nkawit]

They pretty good. My developers ask them questions often and they're very responsive.

[MikeTrike]

For the whopping $45/yr we pay for our owned license maintenance. I'd say they are fast when you take that into consideration.

[itsmir]

Have only used them a few times and been satisfied with the response

[forumtalk]

WHMCS -> fast and friendly response, best

clientexec -> nice and friendly good response

hoxxxxx -> bad and not friendly sure they don't want any business seems like they think "only software on market"

[xeno007]

I used to be very satisfied with their support up until the last time I had a ticket opened with them.
It took 2 days in between replies for them to answer. In the end I simply closed the ticket.
I hope this was a unique experience.

[SajanP]

+1 for Matt and his crew. Do a pretty good job with things on the support side.

I haven't used WHMCS in about 7 months, but used it for a few years and loved it.

[FRH Dave]

I'm pretty pleased after my sole encounter with them. I purchased their $40 migration service, only to find an hour later that my technician had already migrated my installation. I was expecting to take a loss, but explained what happened and sheepishly asked if a refund would be possible.

They refunded my $40, even though it wasn't their fault.

Pretty decent service if you ask me.

[abenson]

Way back in the day (like the v2 and v3 days) it was pretty slow but helpful. I think it was just Matt and one other person back then.
Now it's great! They are very quick and always helpful. Never have issues with their support these days.

[LuxuryServers]

WHMcs is a good company, when ever I have a support request for them they reply back in a friendly matter and make sure my question is answered.

[leckley]

Basic Questions/Billing Issues - We usually see responses within 24 hours or so.
API Issues/Developer Issues - Last ticket took us weeks to get resolved and replies for many days apart, put us well behind on a development cycle due to their API being broken and taking weeks before they did any real investigating - took maybe an hour to fix.