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Google apps email SMTP Authentication error after WHM upgrade

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  #1  
Old 04-08-2012, 03:19 AM
shakensoul shakensoul is offline
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Posts: 32

Google apps email SMTP Authentication error after WHM upgrade


I recently moved to a new VPS provider and currently running a couple of WIP joomla sites. I have configured google apps email on the sites and everything was working fine till about Apr 5, emails were being sent out from sites.

Now after Apr 5, when I logged in, I saw that WHM was automatically upgraded to version 11.32. Then my emails stopped working on all the joomla sites hosted on the VPS with the error

"SMTP Error! Could not authenticate"

Joomla mail settings are the usual

Mailer: SMTP Server
From Email: admin@domain.com
From Name: name

SMTP Authentication: Yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: admin@domain.com
SMTP Password: [-password-]
SMTP Host: smtp.gmail.com

The same configuration is working on different joomla sites on different servers. I have contacted my host and they are also trying to figure out the problem, but no luck till now.

Any suggestions would be appreciated.

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  #2  
Old 04-08-2012, 04:56 AM
SerayaHost SerayaHost is offline
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Join Date: Aug 2006
Posts: 295
Any chance whether you're using csf firewall and it blocked the port?

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  #3  
Old 04-08-2012, 05:58 AM
shakensoul shakensoul is offline
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Join Date: Feb 2012
Posts: 32
Earlier when I had setup gmail for the first time on the VPS, port 465 was not allowed in CSF and it was showing error "Could not connect to SMTP host"

Then I allowed port 465 on CSF firewall and it was working fine till the WHM upgrade. Now its throwing the error "Could not authenticate"

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  #4  
Old 04-08-2012, 07:05 AM
enigma-1 enigma-1 is offline
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Posts: 139
What's the mail script phpmailer? Can you check is your connect url ssl://smtp.gmail.com:465

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  #5  
Old 04-09-2012, 04:10 AM
shakensoul shakensoul is offline
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Quote:
Originally Posted by enigma-1 View Post
What's the mail script phpmailer? Can you check is your connect url ssl://smtp.gmail.com:465
Sorry I am not able to understand you question, am not a programmer.

Any other pointers, the host is also clueless till now

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