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  1. #1
    Join Date
    Dec 2010
    Location
    Thailand
    Posts
    40

    Thumbs down Experience with AlienVPS

    My Experience with AlienVPS

    I buy Vm form them 4 day ago . I pay it I recieve Welcome Email and Get VM Okay Let go to install Kloxo

    but My VM can't boot it I try to re-install Os and Boot it many time But it show "Ofline"

    I summit ticket and wait to respond He reponded

    Hello Komdej,

    We are sorry for the inconvenience caused to you, your issue is being forwarded to our higher department. Please holdon.
    hold on Ummmm Hold on

    Now It can't boot and offline

    I need to refund to me or follow the step....


    first delete my broken vps (199.167.195.XX)

    second please re assight ip or gen new ip to new vps

    Third put centos 5 32 bit and start it again


    Thank

    (Sorry for Bad English)

  2. #2
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,102
    Quote Originally Posted by Tanut007 View Post
    My Experience with AlienVPS

    I buy Vm form them 4 day ago . I pay it I recieve Welcome Email and Get VM Okay Let go to install Kloxo

    but My VM can't boot it I try to re-install Os and Boot it many time But it show "Ofline"

    I summit ticket and wait to respond He reponded



    hold on Ummmm Hold on

    Now It can't boot and offline

    I need to refund to me or follow the step....


    first delete my broken vps (199.167.195.XX)

    second please re assight ip or gen new ip to new vps

    Third put centos 5 32 bit and start it again


    Thank

    (Sorry for Bad English)
    I have been seeing a lot of these bad reviews lately on alienvps. If you want a refund, it's best to contact them directly regarding this.

    They also have an account here on WHT, so maybe you can PM them. I hope you get everything sorted out.

    - Daniel
    Managed & Unmanaged VPS's [OpenVZ & KVM] by tmzVPS.com | FAST - SSD Accelerated VPS Plans!
    █ Locations in California, Florida & London. Legal Adult Content Allowed.
    cPanel/WHM | Premium Network | Premium Softaculous and MORE Included! | Website Migrations Included!
    █ 24/7 Certified Support | INSTANT SETUP | Paypal, Skrill, 2CheckOut, All Major Credit Cards Accepted!

  3. #3
    Join Date
    Oct 2011
    Posts
    72
    Have you written this to their support?
    Also, downtime happens.

  4. #4
    Join Date
    Dec 2010
    Location
    Thailand
    Posts
    40
    Yes I summit Ticket on 9-01-2012

    This Score
    Support -100/10
    Network , Server 8/10
    Landing Page 8/10

  5. #5
    mmm bad service

  6. #6
    Hi,
    This is my first time posting on this forum. I'm really sad its such a negative post.

    Stay far FAR away from these guys, I asked them for an upgrade to WARP 4 from WARP 3 on my VPS. TERRIBLE SERVICE, that is to say no service at all. I put in a ticket to upgrade my VPS almost 5 days ago. Still haven't seen a response, I put an additional ticket in and sent them an email. Even marked the second ticket as high priority. Stay away from them, if they don't even want to upgrade my package, how will they want to provide any service? The new package is quite bit more expensive.

    If you want to pm me, I'll give you a screenshot of the tickets, since I am new I can't post links

    Edit: I must also say, that I am close to done with these people. Am going to attempt a chargeback in a few days I expect, as I am not getting the service they promised.

  7. #7
    For the record, I have had two $19/year nodes with AlienVPS for eight months or so now, and have been happy with their service. I'm not getting 100% uptime, but I've been getting at least 99% uptime from both nodes.
    Sam Trenholme - Recovering Linux fanatic - I have a frequently updated blog

  8. #8
    Join Date
    Mar 2009
    Location
    Austin, TX
    Posts
    934
    Other than randomly reboot my VPS at least once a day, and sluggish SSH responses... no other complaints. Works great as a DEV platform.
    SysAdmin.xyz
    Having severs with customer data on it without proper monitoring is like having one night stand without using protections - eventually, there will be an 'oh s**t!' moment.

  9. #9
    I haven't even gotten ANYTHING from them. I wonder if its because I choose one of their plan specials? Even then, this is unacceptable . I'm trying to host a website here, among other things.

    vktj For the record, I have had two $19/year nodes with AlienVPS for eight months or so now, and have been happy with their service. I'm not getting 100% uptime, but I've been getting at least 99% uptime from both nodes.
    How did you get in contact with them? I've tried 2 tickets, and an email.

    Edit: I'd really like to keep using them, as I LOVE their prices. Bulldozer cpu is nice with 6 cores.
    Last edited by steelreign56; 02-20-2012 at 02:54 PM. Reason: Addition

  10. #10
    Just an update guys.

    Still no response. 2 of my 4 tickets got closed. They are just ignoring me. I filed a paypal dispute, and have canceled the recurring subscription.

    Wish me luck.

  11. #11
    Join Date
    Mar 2009
    Location
    Austin, TX
    Posts
    934
    Fatal error: Out of memory (allocated 8650752) (tried to allocate 122880 bytes) in /home/alien/public_html/wp-includes/post-template.php on line 466
    (http://alienvps.com/)

    This is nice... can't even open a support ticket.
    SysAdmin.xyz
    Having severs with customer data on it without proper monitoring is like having one night stand without using protections - eventually, there will be an 'oh s**t!' moment.

  12. #12
    Quote Originally Posted by quad3datwork View Post
    (http://alienvps.com/)

    This is nice... can't even open a support ticket.
    What a nightmare. There are some hosts one shouldn't touch with a barge pole. This is one of them!

  13. #13
    Join Date
    Oct 2011
    Posts
    1,214
    Quote Originally Posted by investorz View Post
    What a nightmare. There are some hosts one shouldn't touch with a barge pole. This is one of them!
    they might be running into some issues, we should hold and see some updates from them.

    may be due to volume of high tickets they have done this, but it should be not like this, I hope they can get this solved
    ▓▓ 9xhost.Net - Limited
    ▓▓ Quad Core Dedicated Servers with WHMCS - Click here
    ▓▓ Windows VPS Plans - Click here
    ===============================================

  14. #14
    Awesome. It's still down.

    Seriously guys, STAY AWAY. Their prices are awesome, but support is non existant.

    Also, my installation somehow reverted to a backup or something, as apache website is now the main site which I had it redirecting to for awhile.

    I am looking for a new VPS, need lots of ram like 2-3gb, and 2-3 cores would be nice as well. Bandwidth over 1tb, or >=10mbps uplink. Any suggestions would be nice. I'd like it to be unmanaged so its cheaper.

  15. #15
    Join Date
    Oct 2011
    Posts
    1,214
    Quote Originally Posted by steelreign56 View Post
    Awesome. It's still down.

    Seriously guys, STAY AWAY. Their prices are awesome, but support is non existant.

    Also, my installation somehow reverted to a backup or something, as apache website is now the main site which I had it redirecting to for awhile.

    I am looking for a new VPS, need lots of ram like 2-3gb, and 2-3 cores would be nice as well. Bandwidth over 1tb, or >=10mbps uplink. Any suggestions would be nice. I'd like it to be unmanaged so its cheaper.
    Support is very necessary things for all kind of hosting, even in unmanaged also.
    ▓▓ 9xhost.Net - Limited
    ▓▓ Quad Core Dedicated Servers with WHMCS - Click here
    ▓▓ Windows VPS Plans - Click here
    ===============================================

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