Web Hosting Talk : Web Hosting Main Forums : Domain Names : urgent, DNS problems?

[helenpersson]

Hi,
Dont know where to post this.
I changed host and on the 1/2 I changed the DNS to the new host, this morning 2 owners said they could not access the site during all morning also they tried last week.
So I went into my old hosting to check the raw log file,
and I have entries to my old host, as a matter of fact I can see direct hits to the owners page, also I can see hits from google search. How is this possible.
This is some of the entries:

109.79.191.159 - - [09/Feb/2012:06:23:54 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=apartments%20in%20marbella&source=web&cd=1&ved=0CHMQFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=5cgzT5bRGYPMhAejmIyDAg&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ&sig2=ea0WESwoa8IBWn0Y7YB3HA" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.30729; .NET CLR 3.5.30729; .NET4.0C)"
109.79.191.159 - - [09/Feb/2012:06:23:55 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.30729; .NET CLR 3.5.30729; .NET4.0C)"
109.77.26.4 - - [09/Feb/2012:11:59:33 -0700] "GET /alcazaba_apartment_puerto_banus.htm HTTP/1.1" 404 - "http://www.google.ie/url?sa=t&rct=j&q=alcazaba+puerto+banus+3+bed&source=web&cd=4&ved=0CEoQFjAD&url=http%3A%2F%2Fwww.mysite.com%2Falcazaba_apartment_puerto_banus.htm&ei=kBc0T7juJ4m6hAfG2rWaAg&usg=AFQjCNE4GVS6yGD9cxNyHyJ14IuKhcs0Zw&sig2=xwqc-MAvcR8UE5lhMk0x0Q" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.26) Gecko/20120128 Firefox/3.6.26 (.NET CLR 3.5.30729)"
109.77.26.4 - - [09/Feb/2012:11:59:37 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.26) Gecko/20120128 Firefox/3.6.26 (.NET CLR 3.5.30729)"
109.77.30.113 - - [09/Feb/2012:12:43:41 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=apartments%20in%20marbella&source=web&cd=1&ved=0CH4QFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=6SE0T_DjCIW3hQfU_Zn-AQ&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ&sig2=uB3aTyeQqaunLJ5mH1FtiQ" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.46 Safari/535.11"
109.78.68.127 - - [09/Feb/2012:13:53:05 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.co.uk/url?sa=t&rct=j&q=marbella+family+rentals&source=web&cd=9&ved=0CKsBEBYwCA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=JzI0T7T0BcHAhAfI2J2aAg&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; BRI/2)"
109.78.68.127 - - [09/Feb/2012:13:53:06 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; BRI/2)"
109.78.68.127 - - [09/Feb/2012:13:53:17 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.co.uk/url?sa=t&rct=j&q=marbella+family+rentals&source=web&cd=9&ved=0CKsBEBYwCA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=JzI0T7T0BcHAhAfI2J2aAg&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; BRI/2)"
109.78.68.127 - - [09/Feb/2012:13:53:17 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; BRI/2)"
109.78.111.88 - - [10/Feb/2012:05:32:14 -0700] "GET /marbella_del_mar_apartments_marbella.htm HTTP/1.1" 404 - "http://www.google.ie/url?sa=t&rct=j&q=cheap%20apartments%20in%20marbella%20centre&source=web&cd=1&ved=0CGwQFjAA&url=http%3A%2F%2Fwww.mysite.com%2Fmarbella_del_mar_apartments_marbella.htm&ei=KA41T_D4Icm3hQeT7tWAAg&usg=AFQjCNEDXdKrIEIATu2DR8z793udceL5Qg" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.46 Safari/535.11"
109.79.7.82 - - [10/Feb/2012:06:07:06 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=houses%20for%20rent&source=web&cd=11&ved=0CDwQFjAAOAo&url=http%3A%2F%2Fwww.mysite.com%2F&ei=cBY1T4CBOZSwhAfZ5PjnAQ&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7"
109.79.7.82 - - [10/Feb/2012:06:07:07 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7"
109.77.57.219 - - [10/Feb/2012:08:15:17 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=holiday%20villa%20in%20marbella%20to%20rent&source=web&cd=1&ved=0CFEQFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=LjM1T6KkNsfPhAfA6ZmWAg&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/5.0 (iPad; U; CPU OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8L1"
93.107.94.207 - - [10/Feb/2012:09:42:31 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=large%20house%20rentals%20marbella&source=web&cd=1&sqi=2&ved=0CGQQFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=mEg1T5PBOMSKhQe__vVS&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPNTDF; InfoPath.2; .NET4.0C)"
109.79.83.228 - - [11/Feb/2012:10:34:47 -0700] "GET /dama_de_noche_puerto_banus.htm HTTP/1.1" 404 - "http://www.google.ie/url?sa=t&rct=j&q=puerto%20banus&source=web&cd=14&ved=0CJEBEBYwDQ&url=http%3A%2F%2Fwww.mysite.com%2Fdama_de_noche_puerto_banus.htm&ei=qKY2T73_EIOJhQfupIzqAQ&usg=AFQjCNHg6sPsmBICGPsozJIgjypo35NFMQ" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7"
109.78.109.129 - - [11/Feb/2012:12:10:28 -0700] "GET / HTTP/1.1" 200 267 "-" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7"
93.107.165.49 - - [12/Feb/2012:13:52:25 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=marbella%20villas&source=web&cd=1&ved=0CHkQFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=hiY4T4LQCIOAhQen8L2GAg&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.46 Safari/535.11"
109.76.60.83 - - [13/Feb/2012:05:07:31 -0700] "GET /base/ingles.php HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7"
109.76.60.83 - - [13/Feb/2012:05:07:33 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7"
93.107.201.184 - - [13/Feb/2012:14:29:54 -0700] "GET /base/ingles.php HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPNTDF; InfoPath.2; .NET4.0C)"
109.78.220.104 - - [13/Feb/2012:16:21:48 -0700] "GET /base/ingles.php HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)"
109.78.220.104 - - [13/Feb/2012:16:44:18 -0700] "GET /base/ingles.php HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)"
109.77.217.150 - - [14/Feb/2012:06:31:17 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=apartments%20to%20rent%20in%20marbella&source=web&cd=1&ved=0CGgQFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=EmI6T7bBEZGChQe8mPGeCg&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; BTRS6241; GTB7.2; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET4.0C; .NET CLR 3.0.30729; BRI/2; msn OptimizedIE8;ENIE)"
109.77.217.150 - - [14/Feb/2012:06:31:17 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; BTRS6241; GTB7.2; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET4.0C; .NET CLR 3.0.30729; BRI/2; msn OptimizedIE8;ENIE)"
109.77.217.150 - - [14/Feb/2012:06:31:18 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; Google Desktop/5.9.1005.12335; http://desktop.google.com/)"
109.77.132.132 - - [14/Feb/2012:15:38:37 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=luxury%20apartments%20marbella%20rent&source=web&cd=1&sqi=2&ved=0CF8QFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=VOI6T7XdK8aKhQei9un-CQ&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
109.77.132.132 - - [14/Feb/2012:15:38:38 -0700] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
93.107.15.13 - - [15/Feb/2012:05:36:09 -0700] "GET / HTTP/1.1" 200 267 "http://www.google.ie/url?sa=t&rct=j&q=marbella%20holiday%20apartments&source=web&cd=1&ved=0CFwQFjAA&url=http%3A%2F%2Fwww.mysite.com%2F&ei=qqY7T-XNAcKa-wagq-msBw&usg=AFQjCNGlrUcn_69c9MNZtLJafDMijzIXTQ" "Mozilla/5.0 (iPad; U; CPU OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5"

Thanks,

[mathev]

You can check the dns information using intodns.com

[intellitech]

DNS propagation normally will take at the very least 1 hr before the changes which propagate start re-directing to your new host.
As the previous poster (mathev) mentioned - check the current DNS records via the site intodns.com - if all is correct on there, then you have to sit back and wait for the DNS propagation to complete (which can take up 24hrs).

[helenpersson]

Originally Posted by intellitech

DNS propagation normally will take at the very least 1 hr before the changes which propagate start re-directing to your new host.
As the previous poster (mathev) mentioned - check the current DNS records via the site intodns.com - if all is correct on there, then you have to sit back and wait for the DNS propagation to complete (which can take up 24hrs).

I changed the DNS on the 1st february, thats 15 days ago, and there are still persons, not many, entering the old host...

[intellitech]

Well, 15 days ago and if they are still not resolving - then you definitely have a dns issue ... depending on how you performed your hosting transfer, you may have the old NS IPs in the DNS of the offending domains ...
Does the DNS information you obtain from the intodns.com site match the correct information for the domains which aren't resolving?

[helenpersson]

Originally Posted by intellitech

Well, 15 days ago and if they are still not resolving - then you definitely have a dns issue ... depending on how you performed your hosting transfer, you may have the old NS IPs in the DNS of the offending domains ...
Does the DNS information you obtain from the intodns.com site match the correct information for the domains which aren't resolving?

It looks ok to me, I had and email from the 13th in my old host in cpanel......
http://www.intodns.com/marbellasunrentals.com I get the new host, hawkhost.
I uses directnic, I entered and changed the 2 old ones to the 2 new ones.

[intellitech]

Your sites' DNS looks fine - apart from the SOA expire value (needs to be set to about 2 weeks - 1209600).

It's also loading fine for me ... so, I think if the site is not loading on your side, it might be a cache issue (on your computer - you need to clear your browsers' cache & dns cache), or it could be an ISP issue (which I doubt) ..

I would suggest (in your old host), change the NS1 & NS2 in the "old" host to the new NS1 & NS2 records (this would be the case IF there were DNS issues due to propagation - which is NOT the case here) .. however, whoever is using a cached version of the site, at least it will forward them to your new hosting providers' site.

[helenpersson]

Originally Posted by intellitech

Your sites' DNS looks fine - apart from the SOA expire value (needs to be set to about 2 weeks - 1209600).

It's also loading fine for me ... so, I think if the site is not loading on your side, it might be a cache issue (on your computer - you need to clear your browsers' cache & dns cache), or it could be an ISP issue (which I doubt) ..

I would suggest (in your old host), change the NS1 & NS2 in the "old" host to the new NS1 & NS2 records (this would be the case IF there were DNS issues due to propagation - which is NOT the case here) .. however, whoever is using a cached version of the site, at least it will forward them to your new hosting providers' site.

Its not me having problems, its owners and also others I seen in logfile.
I have my domain with directnic and my old host is another company. I already changed the DNS in directnic, how do I change the DNS in my old host? Im on a shared hosting.
Thanks, for your help

[mathev]

You can clean local dns cache by the following command ipconfig-flushdns if your operating system is windows

[intellitech]

Don't worry about making the changes in the old host then - I would advise you just to let your clients know to clear the caches on their browsers as well as their dns caches on their computer.

Originally Posted by helenpersson

Its not me having problems, its owners and also others I seen in logfile.
I have my domain with directnic and my old host is another company. I already changed the DNS in directnic, how do I change the DNS in my old host? Im on a shared hosting.
Thanks, for your help

[helenpersson]

Originally Posted by intellitech

Don't worry about making the changes in the old host then - I would advise you just to let your clients know to clear the caches on their browsers as well as their dns caches on their computer.

Lol, the clients are my worst clients, dont understand anything about pc.....so how can I change in my old host.
Also I can see other persons doing a search in google and gets a 404 error page.

[mathev]

Alteast ask them to use different browser to check or you can provide them any proxy link to check their website to show it is working.

[helenpersson]

Originally Posted by mathev

Alteast ask them to use different browser to check or you can provide them any proxy link to check their website to show it is working.

I dont understand that sorry, only the browser thing, but one is an old lady that dont understand hardly anything.
Had an idea, if I do an cumsomized 404 pointing to my new host ip with my user name? Is that a good idea? or is it bad for google?

[GORF]

Is the old hosting account still active? That may be causing issues. Try changing the DNS record at the old host to point to the new nameservers. Your old host would likely have to change that for you. If everything is moved, just terminate the account.

[helenpersson]

Originally Posted by GORF

Is the old hosting account still active? That may be causing issues. Try changing the DNS record at the old host to point to the new nameservers. Your old host would likely have to change that for you. If everything is moved, just terminate the account.

Dont know what you mean by active, I can enter cpanel but I dont have any files in there.
I have paid until april, and until one is 100% sure I dont want to terminate, but there is no webpages on the host so nobody can see us there, how can I terminate an account? They suspend it when you dont pay anymore.