Originally Posted by cutabovehost
Sounds like just another company that got where they didn't care about customers.
I still often wonder how people like that manage to attract customers.
Well, there is a niche for a kind of bare bones hosting. Not offering backups halves your disk requirement for example. A bit of throttling can trim your bandwidth load. Can the fancy Shell access, FrontPage extensions, or resold account billing schemes. And you can always play the percentages that your customers have largely "set and forget" websites.
The attraction is price. The market is in-house users.
In my case we run a bunch of in-house dedicated servers, but we also want a small capability to support employee sites and collect daily status reports from the dedicates. We need reliable email, access to SendMail, and perhaps a Cpan module or two, but otherwise all we need is decent up-time physically located nowhere near our dedicateds. Little did we know that that ClientArena would go down for days on end and curtail services within less than 120 days after we paid for two years.
According to Speed Web Solutions, the outfit that claims to have "bought" Client-Arena.Net, they got 3,200 clients -- apparently with no obligation to service any existing contracts; a rather novel and suspiciously self-serving business model to say the least.
To mitigate damages from Client Arena/SpeedWebSolutions mischief we opened an account with OnProMedia -- It's like a date with a cute local after the Navy's been in town on shore leave... It's nice to deal with a straight up and responsibly priced vendor. BUT, they do charge significantly more and offer competence waaaaay beyond our needs.
One point that needs making is that it is absurd to agree to any TOS that doesn't make sense. Not the least of which is an outfit that charges you should you object to a draw on your credit card, or someone who wants you to enter into an annual contract but only guarantees that the first 30 days will be acceptable!
I still think there is a market for a clearly bare bones reseller account. But I've not found anyone who has picked up on this market. In the meantime I'm tickled to death with what we're getting from OnPro Media Ltd. -- albeit they are not the cheapest game in town.