Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : EZPZ Resller is it time to change company? bad experience after long time

[rain000]

In december its down 4th time.
1st downtime 3-4 hour
2nd downtime 10-12 hour
3rd downtime 5-6 hour=Litespeed failed to connect to their licensing servers
4th downtime now=they reply in ticket=>(Fscks do not give an ETA thus we are unable to provide one. Thank you for your patience. )i dont know whats this,can anyone tell me?

They open network issue ticket for simple rebooting...but still not open any ticket or notificaton for large downtime.


In they are page:

Our Uptime Promise

Server Uptime Screenshot:


Server Uptime Screenshot in 3rd party site:
http://i.imgur.com/9dKij.png

really disappoint with EZPZ reseller account.what about other user? other user may not facing problem cause all are not in same server.


anyone please suggest other reputated master reseller?

[Dan_EZPZ]

Hi,

The majority of the issues we've been having have been due to poor hardware from Softlayer, with drives being installed that already have errors and extremely poor support when something goes wrong.

Investigations on this server are also showing a drive issue. Needless to say we are not going to be using Softlayer for future servers and will be seeking another provider in Dallas.

Anyone affected by this will be credited as per our SLA.

[smerrikin]

I am on us7 and have been for about 2 months. I am extremely disappointed with the uptime and am starting a search for a new host. After reading so many great reviews about them I am shocked. This is my fist time doin a reseller so imagine my horror after only 2 months and having this much down time. I also had other downtime when my Name servers where installed wrong (I don't control that) and when my ssl was mis configured. I ended up trouble shooting both and informing them. I do agree support is pretty fast but that can only go so far.

[Hexpress]

Originally Posted by Dan_EZPZ

Hi,

The majority of the issues we've been having have been due to poor hardware from Softlayer, with drives being installed that already have errors and extremely poor support when something goes wrong.

Investigations on this server are also showing a drive issue. Needless to say we are not going to be using Softlayer for future servers and will be seeking another provider in Dallas.

Anyone affected by this will be credited as per our SLA.

if the problems have been due to poor hardware from Softlayer and support is poor, I think it's best to transfer accounts to another server in another datacenter, it is important that the problem is solved permanently.

[FRH Dave]

EZPZ's support has been outstanding. They are beyond helpful when it comes to helping set everything up. There are a few hiccups with their VPS reseller program (the OS templates are a little outdated and the server specs don't match what's advertised, even after I called it to their attention), but downtime notwithstanding, my experience has been very positive overall.

I can sympathize with them if they're getting bad hardware from Softlayer. This is surprising, since I always thought Softlayer to be one of the high-end providers themselves. But if they're installing bad hardware, there's little EZPZ can do.

I still think that EZPZ offers the best overall value -- again, downtime notwithstanding. They've got the perfect combination of Litespeed / end-user support / great speeds / cPanel extras / WHM extras / price. I can't say I'm ready to bail just yet, but if this keeps up, I certainly will be.

The best support in the world is nothing if my sites keep going down every other week. I haven't opened for business yet and I don't look forward to having to switch everyone to a new DC / provider in month #2. I really hope they can get this permanently fixed ASAP.

[shvinod]

I understand Dan't point but As an end customer, I am not concerned if they get bad server or hardware from their vendors or datacenter. I am also not a big fan of of SLA where the credit is only for the time when the service was down..

[rain000]

Originally Posted by Dan_EZPZ

Hi,

The majority of the issues we've been having have been due to poor hardware from Softlayer, with drives being installed that already have errors and extremely poor support when something goes wrong.

Investigations on this server are also showing a drive issue. Needless to say we are not going to be using Softlayer for future servers and will be seeking another provider in Dallas.

Anyone affected by this will be credited as per our SLA.

If its problem about softlayer why you not transferred dc?At least You think about all customer of you and yours customers-customer you get bad reputation means we also get bad reputation from our client .what we say to our client?

As per your SLA i maybe get 4 month payment from ezpz cause:
June 99.67%
Jully 99.72%
OCtober 99.67%
December 97.77%
if you really sent then i will open a ticket.

[Dan_EZPZ]

Originally Posted by shvinod

I understand Dan't point but As an end customer, I am not concerned if they get bad server or hardware from their vendors or datacenter. I am also not a big fan of of SLA where the credit is only for the time when the service was down..

The SLA states if the service drops below 99.9% uptime you get a whole month free.

Originally Posted by rain000

If its problem about softlayer why you not transferred dc?At least You think about all customer of you and yours customers-customer you get bad reputation means we also get bad reputation from our client .what we say to our client?

As per your SLA i maybe get 4 month payment from ezpz cause:
June 99.67%
Jully 99.72%
OCtober 99.67%
December 97.77%
if you really sent then i will open a ticket.

We're going to. We're already researching and talking to a few providers and clients will be notified once we've tested a few to make sure they're stable.

[rain000]

Originally Posted by Dan_EZPZ

We're going to. We're already researching and talking to a few providers and clients will be notified once we've tested a few to make sure they're stable.

Thank you.I am happy with 1 yr.But this december really suffering .
Hope you will found good server within 1 to 2 days.
BTW i open ticket?for 4 month return?

[IsolatedHosting]

Originally Posted by rain000

If its problem about softlayer why you not transferred dc?At least You think about all customer of you and yours customers-customer you get bad reputation means we also get bad reputation from our client .what we say to our client?

As per your SLA i maybe get 4 month payment from ezpz cause:
June 99.67%
Jully 99.72%
OCtober 99.67%
December 97.77%
if you really sent then i will open a ticket.

sry to hear about the problem you had this month but wait it out ezpz +1 good provider and they take care of there clients.

[sameev29]

This whole incident was an accident.It can happen to any host.

[madchas]

Originally Posted by rain000

anyone please suggest other reputated master reseller?

I think you are at a good place now.

The downtime can happen anywhere. It's looks like they know what the issue is and in the process of correcting it.

[shvinod]

Originally Posted by madchas

I think you are at a good place now.

The downtime can happen anywhere. It's looks like they know what the issue is and in the process of correcting it.

Occasional downtime can happen anywhere but when it is happening so frequently, anybody will be concerned and looking for a better option..

[theboylard]

People are going to moan but it needs to be said...

EZPZ were great, I've been with them for nearly 3 years. This past year (from February 2011) they have started to drift with regular outages. I queried this with ezpz but they kind of dismissed it.
They announced a server migration at the end July to a much higher spec box due to poor server performance that took over a week, with me having to shout for details, request new ssl, whmcs licence etc.
Great performance but outages continued.

Then the great s**t storm of our time began - UK2 server dropped off the net for 42 hrs.
They rebuilt it on an older server after restores from R1Soft failed.
This was pointed out in their forum afterwards along with how their uptime stats claimed to be 100% but how could that be, even excluding anything else, with 42hrs sleepytime on one occasion?
They then fessed up and said the pingdom monitors were pointing at an old server!!!

As compensation for those affected, I have taken up the offer of 6 months free hosting.

Like others here I'm now looking at other options - I'll be buying my own whmcs licence as that will allow a wider range of partners, do I go vps or stay on reseller (bear in mind that I really don't use 70% of my current package) but it's not an easy choice to make.

Where to go from here...?

[Hexpress]

Originally Posted by theboylard

Like others here I'm now looking at other options - I'll be buying my own whmcs licence as that will allow a wider range of partners, do I go vps or stay on reseller (bear in mind that I really don't use 70% of my current package) but it's not an easy choice to make.

Where to go from here...?

I've signed with Hawk Host and change the accounts of users who asked me to switch servers.

I kept some accounts in ezpz to see if service improves.