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  #1  
Old 11-25-2011, 07:11 AM
tihhc tihhc is offline
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Need Turnkey Internet review


Hello, is there anyone has good experience with Turnkey Internet?
I just signed up with them about two days. Very slow ticket reply.



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  #2  
Old 11-25-2011, 07:25 AM
Innerwish Innerwish is offline
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  #3  
Old 11-25-2011, 07:43 AM
sameev29 sameev29 is offline
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Quote:
Originally Posted by tihhc View Post
Hello, is there anyone has good experience with Turnkey Internet?
I just signed up with them about two days. Very slow ticket reply.
They reply slowly to who,you or your clients?I am also thinking of signing up for their gold reseller package.Their reviews are very good.One of their staff of sales department told me that their average response time for resellers clients is 10-15 minutes.

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  #4  
Old 11-25-2011, 10:37 AM
winger winger is offline
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Quote:
Originally Posted by tihhc View Post
Hello, is there anyone has good experience with Turnkey Internet?
I just signed up with them about two days. Very slow ticket reply.
they are usually fast. remember that it's a holiday in US.

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  #5  
Old 11-25-2011, 10:54 AM
public_html public_html is offline
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Quote:
Originally Posted by winger View Post
they are usually fast. remember that it's a holiday in US.
and they are around for good time.

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  #6  
Old 11-25-2011, 11:06 AM
turnkeyinternet turnkeyinternet is offline
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Join Date: Feb 2006
Location: New York
Posts: 602
Quote:
Originally Posted by tihhc View Post
I just signed up with them about two days. Very slow ticket reply.
Ticket responses are still typically within 4 hours, and we have added extra staff over the promotional period (extra hours too) to ensure we keep up with requests as fast as possible. Thursday was a holiday, but we still had staff on line to assist you - if you do have an open issue not yet resolved in a timely fashion, feel free to PM me the ticket number. If its in regards to account migration assistance, we are running at about a 1 to 2 business day lead time on those right now, and we have extra staff on hand to assist with those as well.

Thank you, and happy black friday to you!

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  #7  
Old 11-25-2011, 03:28 PM
XTremo XTremo is offline
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Join Date: Jun 2003
Location: Spain
Posts: 4,016
I signed up when the deal went down and I've been very impressed.

Just bear in mind that they're swamped by new sign ups, so allow a bit of extra time for non-urgent tickets.

  #8  
Old 11-26-2011, 04:44 AM
UpReseller UpReseller is offline
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Join Date: Nov 2011
Location: Hanoi, Vietnam
Posts: 166
After you order a package, you 'll be wait from 12-72 hours to setup everything, include WHMCS license key, SSL and other extra stuff. You 'll receive login detail to your reseller account after 10 min when you purchased.

I checked and confirmed so they 'll reply you very slow. But when done everything, this is okey, because I don't have any problem with their server. No downtime, no database lost.

Note: You can ask them to change SOA record to ensure all are whitelabel server for you.

Good luck,

  #9  
Old 11-27-2011, 04:48 AM
reload22 reload22 is offline
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Join Date: May 2010
Posts: 57
i just signup to, over all they have nice server and nice support..
the problem is i want move from old reseller to turnkeyinternet.
they need all my client password, i dont know all my client password. so i must reset one by one my client password..
this is waste my time...
here is last message ticket reply :
"This will not work. We need the password for each account in order to transfer them. Since you don't have root access, you will need to provide username and passwords for each account in order to migrate them."

  #10  
Old 11-27-2011, 09:34 AM
webresult webresult is offline
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Join Date: Jul 2008
Posts: 51
Quote:
Originally Posted by reload22 View Post
i just signup to, over all they have nice server and nice support..
the problem is i want move from old reseller to turnkeyinternet.
they need all my client password, i dont know all my client password. so i must reset one by one my client password..
this is waste my time...
here is last message ticket reply :
"This will not work. We need the password for each account in order to transfer them. Since you don't have root access, you will need to provide username and passwords for each account in order to migrate them."
you dont need to login and input the password on each cpanel.
just login via your whm and make the full backup cpanel to each account and give them live link to the backup file

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  #11  
Old 11-27-2011, 06:07 PM
JohnnyUtah JohnnyUtah is offline
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Join Date: Apr 2003
Location: Montreal, Canada
Posts: 221
Wish they had SSH for their virtual accounts... this would make moving over sooo much faster
major pain now...


Last edited by JohnnyUtah; 11-27-2011 at 06:11 PM.
  #12  
Old 11-28-2011, 02:55 AM
reload22 reload22 is offline
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Join Date: May 2010
Posts: 57
Quote:
Originally Posted by pointsense View Post
you dont need to login and input the password on each cpanel.
just login via your whm and make the full backup cpanel to each account and give them live link to the backup file
yes, but still waste my time...
at whm i cant access create backup..
so i must login every account and create backup one by one...

  #13  
Old 11-28-2011, 10:33 AM
johnnyfu829 johnnyfu829 is offline
Newbie
 
Join Date: May 2010
Posts: 21
All my sites on the SEO hosting down at the moment, but my friend SEO hosting works, i will re-think about this hosting now, there is no any notice b4 down.

I just submit a ticket, no reply atm

=============================================
Well, problem solved now

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Last edited by johnnyfu829; 11-28-2011 at 10:46 AM. Reason: hosting back now
  #14  
Old 11-28-2011, 10:45 AM
XTremo XTremo is offline
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Join Date: Jun 2003
Location: Spain
Posts: 4,016
Quote:
Originally Posted by johnnyfu829 View Post
All my sites on the SEO hosting down at the moment, but my friend SEO hosting works, i will re-think about this hosting now, there is no any notice b4 down.

I just submit a ticket, no reply atm
What SEO Hosting....who are you talking about?

  #15  
Old 11-28-2011, 10:49 AM
johnnyfu829 johnnyfu829 is offline
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Join Date: May 2010
Posts: 21
Quote:
Originally Posted by XTremo View Post
What SEO Hosting....who are you talking about?
reseller hosting with tons of ded IPs

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