Need Turnkey Internet review

tihhc · #1 11-25-2011, 07:11 AM

Hello, is there anyone has good experience with Turnkey Internet?
I just signed up with them about two days. Very slow ticket reply.

Innerwish · #2 11-25-2011, 07:25 AM

I search at wht and i have found good reviews about them.
Check:
http://www.webhostingtalk.com/showthread.php?t=1055806
http://www.webhostingtalk.com/showthread.php?t=1099649

sameev29 · #3 11-25-2011, 07:43 AM

Quote:

Originally Posted by tihhc

Hello, is there anyone has good experience with Turnkey Internet?
I just signed up with them about two days. Very slow ticket reply.

They reply slowly to who,you or your clients?I am also thinking of signing up for their gold reseller package.Their reviews are very good.One of their staff of sales department told me that their average response time for resellers clients is 10-15 minutes.

winger · #4 11-25-2011, 10:37 AM

Quote:

Originally Posted by tihhc

Hello, is there anyone has good experience with Turnkey Internet?
I just signed up with them about two days. Very slow ticket reply.

they are usually fast. remember that it's a holiday in US.

public_html · #5 11-25-2011, 10:54 AM

Quote:

Originally Posted by winger

they are usually fast. remember that it's a holiday in US.

and they are around for good time.

**turnkeyinternet** · #6 11-25-2011, 11:06 AM

Quote:

Originally Posted by tihhc

I just signed up with them about two days. Very slow ticket reply.

Ticket responses are still typically within 4 hours, and we have added extra staff over the promotional period (extra hours too) to ensure we keep up with requests as fast as possible. Thursday was a holiday, but we still had staff on line to assist you - if you do have an open issue not yet resolved in a timely fashion, feel free to PM me the ticket number. If its in regards to account migration assistance, we are running at about a 1 to 2 business day lead time on those right now, and we have extra staff on hand to assist with those as well.

Thank you, and happy black friday to you!

XTremo · #7 11-25-2011, 03:28 PM

I signed up when the deal went down and I've been very impressed.

Just bear in mind that they're swamped by new sign ups, so allow a bit of extra time for non-urgent tickets.

**UpReseller** · #8 11-26-2011, 04:44 AM

After you order a package, you 'll be wait from 12-72 hours to setup everything, include WHMCS license key, SSL and other extra stuff. You 'll receive login detail to your reseller account after 10 min when you purchased.

I checked and confirmed so they 'll reply you very slow. But when done everything, this is okey, because I don't have any problem with their server.

No downtime, no database lost.

Note: You can ask them to change SOA record to ensure all are whitelabel server for you.

Good luck,

reload22 · #9 11-27-2011, 04:48 AM

i just signup to, over all they have nice server and nice support..
the problem is i want move from old reseller to turnkeyinternet.
they need all my client password, i dont know all my client password. so i must reset one by one my client password..
this is waste my time...
here is last message ticket reply :
"This will not work. We need the password for each account in order to transfer them. Since you don't have root access, you will need to provide username and passwords for each account in order to migrate them."

pointsense · #10 11-27-2011, 09:34 AM

Quote:

Originally Posted by reload22

i just signup to, over all they have nice server and nice support..
the problem is i want move from old reseller to turnkeyinternet.
they need all my client password, i dont know all my client password. so i must reset one by one my client password..
this is waste my time...
here is last message ticket reply :
"This will not work. We need the password for each account in order to transfer them. Since you don't have root access, you will need to provide username and passwords for each account in order to migrate them."

you dont need to login and input the password on each cpanel.
just login via your whm and make the full backup cpanel to each account and give them live link to the backup file

JohnnyUtah · #11 11-27-2011, 06:07 PM

Wish they had SSH for their virtual accounts... this would make moving over sooo much faster
major pain now...

reload22 · #12 11-28-2011, 02:55 AM

Quote:

Originally Posted by pointsense

you dont need to login and input the password on each cpanel.
just login via your whm and make the full backup cpanel to each account and give them live link to the backup file

yes, but still waste my time...
at whm i cant access create backup..
so i must login every account and create backup one by one...

johnnyfu829 · #13 11-28-2011, 10:33 AM

All my sites on the SEO hosting down at the moment, but my friend SEO hosting works, i will re-think about this hosting now, there is no any notice b4 down.

I just submit a ticket, no reply atm

=============================================
Well, problem solved now

XTremo · #14 11-28-2011, 10:45 AM

Quote:

Originally Posted by johnnyfu829

All my sites on the SEO hosting down at the moment, but my friend SEO hosting works, i will re-think about this hosting now, there is no any notice b4 down.

I just submit a ticket, no reply atm

What SEO Hosting....who are you talking about?