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Colo4 Service Entrance 2 issue

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  #31  
Old 08-10-2011, 02:12 PM
Patrick Patrick is offline
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Join Date: Mar 2003
Location: Canada
Posts: 8,607
Uptime guarantees only mean that in the event of an outage, usually there is some form of compensation if the provider fails to meet that guarantee. It does not mean they will never go down.

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  #32  
Old 08-10-2011, 02:12 PM
KevinJ5 KevinJ5 is offline
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Join Date: Sep 2009
Posts: 37
One of my servers still pings but, higher than normal latency:
| 66.109.6.52 - 0 | 61 | 61 | 14 | 23 | 50 | 21 |
| 66.109.6.209 - 0 | 61 | 61 | 15 | 20 | 45 | 20 |
| 4.59.32.17 - 0 | 61 | 61 | 17 | 32 | 81 | 57 |
| 4.69.145.200 - 0 | 61 | 61 | 16 | 26 | 83 | 21 |
| 8.9.232.74 - 4 | 58 | 56 | 444 | 476 | 614 | 468 |
| 206.123.64.130 - 0 | 61 | 61 | 14 | 20 | 40 | 14 |
Winmtr


Last edited by KevinJ5; 08-10-2011 at 02:18 PM.
  #33  
Old 08-10-2011, 02:13 PM
wynnyelle wynnyelle is offline
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Join Date: Jun 2010
Posts: 9
No answers and no estimate as to when it will be up again.

Fail. I'm losing money and user trust as we speak.

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  #34  
Old 08-10-2011, 02:16 PM
divva divva is offline
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Join Date: Dec 2005
Posts: 3
Radio silence is what's inexcusable.

It's the radio silence that's inexcusable. When clients are calling - we need to be able to tell them something instead of "duh - I don't know."

People get a lot less pissed when they hear the "why" behind the outage. They're placated even more when they learn their data is safe - which we still don't know with this outage.

  #35  
Old 08-10-2011, 02:18 PM
neumannu47 neumannu47 is offline
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Join Date: Nov 2006
Posts: 211
Quote:
Originally Posted by zdom View Post
Our hoster has 100% uptime guarantee...
Is your hoster Colo4 or a reseller of Colo4's services?

  #36  
Old 08-10-2011, 02:18 PM
UH-Matt UH-Matt is offline
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Join Date: Aug 2002
Location: London, UK
Posts: 9,029
Quote:
Originally Posted by neumannu47 View Post
What up time were you promised when you signed up?
You have a 100% SLA on power in your contract with colo4, so will be able to submit a claim of you have lost power.

  #37  
Old 08-10-2011, 02:18 PM
Benny Kusman Benny Kusman is online now
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Join Date: Jul 2010
Location: Singapore
Posts: 707
is running now ? colo4.com is up

  #38  
Old 08-10-2011, 02:20 PM
wynnyelle wynnyelle is offline
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Join Date: Jun 2010
Posts: 9
They apparently don't see fit to reassure all the sites and businesses that they are ruining with this.

  #39  
Old 08-10-2011, 02:23 PM
VN-Ken VN-Ken is offline
virtualizing the world
 
Join Date: Mar 2004
Location: Kansas City, MO
Posts: 2,507
Quote:
Originally Posted by divva View Post
It's the radio silence that's inexcusable. When clients are calling - we need to be able to tell them something instead of "duh - I don't know."

People get a lot less pissed when they hear the "why" behind the outage. They're placated even more when they learn their data is safe - which we still don't know with this outage.
Have you ever thought that maybe they have their man power tied up in trying to get your customers back online?

They have provided an explanation - obviously details won't be provided until everything is back up.

Rationalize please.

  #40  
Old 08-10-2011, 02:23 PM
pvanmeter pvanmeter is offline
Web Hosting Evangelist
 
Join Date: Jan 2002
Posts: 464
that traceroute is showing that Abovenet is down, not our network because we have multiple providers. There was one switch that did have a failure here also, which was rectified. Was that trace from earlier today or is that just hitting Abovenet?

We do have multiple ATSs on-site and live. Their failure is very rare, but that is why we build facilities that can offer 2N power. Just in case customers that use A/B are still up.

  #41  
Old 08-10-2011, 02:24 PM
wynnyelle wynnyelle is offline
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Join Date: Jun 2010
Posts: 9
Hard to rationalise having not even a twitter account? You can set one up for free in 5 minutes.

  #42  
Old 08-10-2011, 02:27 PM
pvanmeter pvanmeter is offline
Web Hosting Evangelist
 
Join Date: Jan 2002
Posts: 464
And a site update: The site was taken to a crawl with requests. It will be replaced with site update.

  #43  
Old 08-10-2011, 02:28 PM
wynnyelle wynnyelle is offline
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Join Date: Jun 2010
Posts: 9
Is the data safe?

  #44  
Old 08-10-2011, 02:28 PM
divva divva is offline
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Join Date: Dec 2005
Posts: 3
No one has said "give us "X" amount of time to get this back online." That's what most of us need right now.

  #45  
Old 08-10-2011, 02:29 PM
TheWiseOne TheWiseOne is offline
Web Hosting Master
 
Join Date: Jan 2004
Location: Pennsylvania
Posts: 929
Quote:
Originally Posted by divva View Post
No one has said "give us "X" amount of time to get this back online." That's what most of us need right now.
Yes, most customers are looking for an ETA. It can't be impossible to provide a ballpark figure.

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