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06-13-2011, 07:05 AM #26Web Hosting Master
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06-13-2011, 09:29 AM #27Always Ask...Don't Pretend!
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06-13-2011, 09:37 AM #28Hello World
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06-13-2011, 09:48 AM #29Always Ask...Don't Pretend!
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See this is what I'm talking about...
You started looking for an expert who can help you fix the issue.
So, why estimated downtime is not possible then?
If Jeff/Black Lotus aren't capable of solving the issue, do you think you will seek an alternative? Yes for sure, and everytime that you are doing this you desire for a deadline which you can relay to your client. So, what's complicated in giving estimated time?█ Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.
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06-13-2011, 09:51 AM #30Hello World
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06-13-2011, 09:56 AM #31Always Ask...Don't Pretend!
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cd/home whether Jeff chime in or not the logic of this topic is simple.
You will find a solution to rectify any issue and based on that solution you can always provide your estimated time of solving that issue. Whether it takes 24 hours to 1-week etc... that remains an estimated time which you can give to your client as opposed to most of the poster here that they cannot give an estimated time.█ Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.
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06-13-2011, 10:02 AM #32Hello World
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Estimates are sometimes simply not varible, As in my case once, I was given an ETA of 1 Hour for a cisco engineer to attend a certain DC in order to fix some issues on the router/switch...
Their was a car crash on the M25 which he happened to of been driving down at the time, He was 2 Hours late because of this, It wasnt the engineers problem that a youth decided to go drink driving with his pals and end up killing themselfs by smashing into the central reservation...
Maybe when you start running your own business Yujin you'll soon realise that dishing out aload of uncertain ESTIMATES isnt a good thing to do at the best of times!Last edited by Server Management; 06-13-2011 at 10:06 AM.
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06-13-2011, 10:08 AM #33Always Ask...Don't Pretend!
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Even though, if your engineer advised you 1 hour then tell your client 3 hour; will your client know that your engineer is coming within an hour, earlier or late?
Again...
I THINK, the very obvious reason WHY most of these provider refused to answer this question is for them NOT to have cancellation, as THEY are aware that their client will soon find an alternative solution to immediately restore their service; especially if they need very long hours to fix the issue.
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06-13-2011, 10:11 AM #34Hello World
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06-13-2011, 10:13 AM #35Web Hosting Master
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I THINK, the very obvious reason WHY most of these provider refused to answer this question is for them NOT to have cancellation, as THEY are aware that their client will soon find an alternative solution to immediately restore their service; especially if they need very long hours to fix the issue.RACK911 Labs | Penetration Testing | https://www.RACK911Labs.ca
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06-13-2011, 10:15 AM #36Hello World
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06-13-2011, 10:17 AM #37Always Ask...Don't Pretend!
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06-13-2011, 10:20 AM #38Web Hosting Master
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06-13-2011, 10:20 AM #39Always Ask...Don't Pretend!
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06-13-2011, 10:24 AM #40Hello World
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06-13-2011, 10:25 AM #41Always Ask...Don't Pretend!
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You are absolutely messing up the idea of giving ETA and GUARANTEED solution.
It is common sense...you do not give ETA if you do not know what to do. There is no guarantee for sometime that you cannot meet the deadline.
You give ETA because you know that the airplane has to touchdown at 1pm otherwise its gasoline will run out.
You give ETA because you know how to fix and where to find the solution for certain issue, otherwise you just simply do not care with your client.
Your boss asked, hey Mr. Employee when can you finish your project...Oh Sir, I'm assuring you that I'm working on the issue. Hello! the question is very simple "when".█ Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.
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06-13-2011, 10:27 AM #42Always Ask...Don't Pretend!
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Why? don't you have tongue to ask detailed question to your technician?
Mr. Engineer, what time will you arrive? How long can you fix the problem once you are here? Do you need extra time for testing?
Seriously, cd/home - you are classic in giving alibis and tons of reasoning with your responses.█ Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.
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06-13-2011, 10:28 AM #43Web Hosting Master
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06-13-2011, 10:30 AM #44Always Ask...Don't Pretend!
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06-13-2011, 10:32 AM #45Lord of live chats
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Ive been in many situations where a router has died.
Its not responding to remote console so something is proper broken at the remote site.
So,
Currently. NO ETA!!! You dont know whats even broken.. Let alone how long to fix..
You can say that an engineer is en-route .. ETA xx:xx however an ETR just isnt gonna happen.Live Chat Support Software for your Business website - IMsupporting.com0
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06-13-2011, 10:33 AM #46Web Hosting Master
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I fail to understand the point of your rant...
I do not believe that you cannot answer this question straight as it is obvious...ESTIMATED DOWNTIME. If you are experienced and you are the one troubleshooting the issue then I'm pretty sure that you can answer this question.
I've been on both sides of the fence and it's never a win situation when the sh*t hits the fan. A server goes down, you figure it's going to take a few minutes to bring it back online when it decides to go into a FSCK that's going to take four hours... As long as there is communication from the provider that it's being worked on, that's honestly good enough for most people.
Edit:
I don't believe most providers avoid giving an ETA to be difficult, or because they fear clients will leave, or any other disingenuous reason... it's simply because they don't know how long it'll take to fix.RACK911 Labs | Penetration Testing | https://www.RACK911Labs.ca
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06-13-2011, 10:38 AM #47Hello World
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06-13-2011, 10:41 AM #48Always Ask...Don't Pretend!
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Oh thank you for bringing this FSCK issue as I recall something.
Ok here's what I do not understand on this issue. Provider will claim that they provide backup. Now, the HDD messed up and requires FSCK which they initially thought to be simple and short.
As a SMART, RESPONSIBLE and CONCERN provider. Will you not offer your client the most recent backup to be migrated on another server and tell him/her some consequences (like lost of some db info, propagation etc...)
Or will just continue playing Nintendo, PS2 or XBox and insist to your client that they have to wait 3-years (exaggerated) because you cannot stop the FSCK.
Seriously, most of the provider that I noticed here choose the latter.█ Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.
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06-13-2011, 10:44 AM #49Hello World
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06-13-2011, 10:50 AM #50Always Ask...Don't Pretend!
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How long is my experience? Or I should be the one asking you this question?
Obviously, you do not offer this option to your client as this is an inconvenience to your end and I bet you are the only one you will be migrating and restoring if you offer this.
With your millennium experienced in this industry. How many websites reach 1GB on a regular shared environment and how long does it require to migrate and restore?
So what do you prefer to understand and take chances, FSCK or MIGRATE?█ Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.
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