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  1. #1

    email again goes to spam

    can anyone pleas tell me what's the problem with email info@arshyangelos.com , and why when i send emails to hotmail or yahoo they are marked as spam or junk , the IP is not blacklisted , The server is a dedicated server , i have full access

    Waiting replies , thanks in advance

  2. #2
    Join Date
    Feb 2004
    Location
    UK
    Posts
    1,429
    Hi

    It could be to do with the reputation of the IP address of your host, but the best people to ask are the people you buy your hosting from.

    SPF record looks ok.

    The only other reason could be if you are sending lots of email to those domains

    Thanks

  3. #3
    Join Date
    Jan 2011
    Posts
    451
    Hello,

    Set :

    >> Rdns for the mail server IP.
    >> SPF for the domain.
    >> Domain key for the domain.
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  4. #4
    Join Date
    Feb 2004
    Location
    UK
    Posts
    1,429
    Those are all set, according to DIG (except domain key), hence why i suggested he contact his ip supplier

  5. #5
    Thanks cptechie for help

    About RDNS this is done and no problem

    SPF >>> Done

    Domain Keys >>>> Could you please tell me how can this be done ?

  6. #6
    Join Date
    Feb 2004
    Location
    UK
    Posts
    1,429
    Within Cpanel you can do this under Email authentication. (assuming your using cpanel)

  7. #7
    yes i am using cpanel but in cpanel there is only SPF option and when i try

    /usr/local/cpanel/bin/domain_keys_installer mogtm
    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

    i get this error as you see , this is driving me really crazy

    I have converted to maildir

    also i am running the latest current and updated cpanel with force from mins

    do you have any ideas ?

  8. #8
    Join Date
    Jan 2011
    Posts
    451

    Thumbs up

    Quote Originally Posted by netera View Post
    Thanks cptechie for help

    About RDNS this is done and no problem

    SPF >>> Done

    Domain Keys >>>> Could you please tell me how can this be done ?

    Hello,

    You are welcome. You can also install it using the below given one liner.

    /usr/local/cpanel/bin/domain_keys_installer username
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  9. #9
    /usr/local/cpanel/bin/domain_keys_installer arshy
    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

    arshy is the username


    /usr/local/cpanel/bin/domain_keys_installer mogtm
    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

  10. #10
    Join Date
    Jan 2011
    Posts
    451

    Exclamation

    Quote Originally Posted by netera View Post
    yes i am using cpanel but in cpanel there is only SPF option and when i try

    /usr/local/cpanel/bin/domain_keys_installer mogtm
    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

    i get this error as you see , this is driving me really crazy

    I have converted to maildir

    also i am running the latest current and updated cpanel with force from mins

    do you have any ideas ?
    Hello,

    I have seen the issue with domain keys in some other WHT thread too. It seems to be a bug. I prefer you contact cPanel support for this.

    Don't forget to post the fix here !
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  11. #11
    Quote Originally Posted by cptechie View Post
    Hello,

    I have seen the issue with domain keys in some other WHT thread too. It seems to be a bug. I prefer you contact cPanel support for this.

    Don't forget to post the fix here !
    Sure i will do , i have contacted my Distributor

  12. #12
    Join Date
    Jan 2011
    Posts
    451
    Hello,

    Okay ! Good Luck !
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  13. #13
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,867
    Good luck. You can have the most perfect setup in the world and Hotmail will still Junk your messages for the hell of it. Email them and complain, and keep complaining. Complain to the point where you think you're bordering on harassment, don't give up... eventually they will whitelist your IP ranges and that will help the messages reach the inbox. To show how BS their email filtering is, I once created two Hotmail accounts and emailed one another with a real looking message and they both went into the Junk folder.

    As for Yahoo, forget it. You will never get anywhere with their postmaster group. Their staff are sadistic SOB's who get off at being extremely unhelpful and repeating the same BS over and over. To put my rage towards them into perspective, if I heard that a bus carrying the entire Yahoo! postmaster group went off a cliff into the ocean, my only thought would be "Good. Now we're making progress!" ... harsh, but words cannot express how awful it is dealing with Yahoo! when they decide to block you.

  14. #14
    Hello , That was fixed ,

    The problem was the perm of exim.conf

    so the mail2dir converted failed

    i edited the permissions and then converted to maildir again then the domain key worked so well

  15. #15
    no i have a little strange issue , when i use script HiveMail to send emails from any email @domain the email is directed directly to inbox on hotmail and all is good

    when i use roundcube or hordode cpanel web clients the email is marked as junk , can anyone tell me what's the difference between them ?

    and how can i use the same way as hivemail ?

  16. #16
    Join Date
    Jan 2011
    Posts
    451

    Thumbs up

    Quote Originally Posted by netera View Post
    Hello , That was fixed ,

    The problem was the perm of exim.conf

    so the mail2dir converted failed

    i edited the permissions and then converted to maildir again then the domain key worked so well
    Hey !

    Thanks for posting the fix here.
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  17. #17

    Inbox

    Quote Originally Posted by cptechie View Post
    Hey !

    Thanks for posting the fix here.
    Do you have any idea why emails sent from hivemail are sent to inbox and ones sent from Roundcube or Horode are Delivred to junk ?

  18. #18
    Join Date
    Jan 2011
    Posts
    451
    Hello,

    I am not sure about it. If you post the logs here I can have a check on it.
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  19. #19
    what logs should i post sir ? could you guide me to the files ?

  20. #20
    You can say i found something interesting

    Emails sent from Hivemail script are delivered to inbox because
    Received: from main.net-era.net ([217.79.182.249]) by SNT0-MC1-F1.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);
    Sat, 11 Jun 2011 16:54:28 -0700
    Received: from yara by main.net-era.net with local (Exim 4.69)
    (envelope-from <netera@yarabmail.com>)
    id 1QVY0Y-0002iX-Ha
    for miacl@hotmail.com; Sun, 12 Jun 2011 01:54:26 +0200
    yara is account username

    the ones sent directly from cpanel which goes to spam have
    Received: from main.net-era.net ([217.79.182.249]) by snt0-mc4-f33.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);
    Sat, 11 Jun 2011 17:56:10 -0700
    Received: from localhost ([127.0.0.1] helo=net-era.net)
    by main.net-era.net with esmtpa (Exim 4.69)
    (envelope-from <michael@marinaplt.com>)
    id 1QVYyH-0005c0-06
    for miacl@hotmail.com; Sun, 12 Jun 2011 02:56:09 +0200

    i don't emails to be sent from localhost i want them to be sent from the account username with IP

  21. #21
    Quote Originally Posted by Patrick View Post
    As for Yahoo, forget it. You will never get anywhere with their postmaster group. Their staff are sadistic SOB's who get off at being extremely unhelpful and repeating the same BS over and over. To put my rage towards them into perspective, if I heard that a bus carrying the entire Yahoo! postmaster group went off a cliff into the ocean, my only thought would be "Good. Now we're making progress!" ... harsh, but words cannot express how awful it is dealing with Yahoo! when they decide to block you.
    You forgot the best part - the enormous number of spammers using throwaway Yahoo email addresses to do business. I get no intelligent response or help when I complain that my forum users can't get the notifications they've requested because emails to their Yahoo addresses always bounce, but every second forum spammer who signs up has a damn Yahoo address. Imagine a really good email provider, and then imagine the exact opposite - that's Yahoo.

  22. #22
    Please guys if anyone know how to change headers

    Received: from localhost ([127.0.0.1] helo=net-era.net)

    from emails sent from cpanel this will be great

  23. #23
    Hi,
    There are a lot of sites which provides the spam blacklist list. Have a check if your IP is blocked.

  24. #24
    Thanks for that post about the spam and the methods on how to fix the problem

  25. #25
    Join Date
    Aug 2007
    Location
    Bern
    Posts
    18
    We're still waiting for Cpanel implementing DKIM. Hotmails seems to check it acc to the first mail header.

    All mails sent from our servers via Hivemail, Roundcube etc. seem to go to Spam atm.

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