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  #1  
Old 06-08-2011, 08:18 PM
netera netera is offline
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email again goes to spam


can anyone pleas tell me what's the problem with email info@arshyangelos.com , and why when i send emails to hotmail or yahoo they are marked as spam or junk , the IP is not blacklisted , The server is a dedicated server , i have full access

Waiting replies , thanks in advance



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  #2  
Old 06-10-2011, 11:15 AM
relichost relichost is offline
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Hi

It could be to do with the reputation of the IP address of your host, but the best people to ask are the people you buy your hosting from.

SPF record looks ok.

The only other reason could be if you are sending lots of email to those domains

Thanks

  #3  
Old 06-10-2011, 11:26 AM
cptechie cptechie is offline
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Hello,

Set :

>> Rdns for the mail server IP.
>> SPF for the domain.
>> Domain key for the domain.

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That's the mark of a true professional !

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  #4  
Old 06-10-2011, 11:28 AM
relichost relichost is offline
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Those are all set, according to DIG (except domain key), hence why i suggested he contact his ip supplier

  #5  
Old 06-10-2011, 11:29 AM
netera netera is offline
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Thanks cptechie for help

About RDNS this is done and no problem

SPF >>> Done

Domain Keys >>>> Could you please tell me how can this be done ?

  #6  
Old 06-10-2011, 11:30 AM
relichost relichost is offline
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Within Cpanel you can do this under Email authentication. (assuming your using cpanel)

  #7  
Old 06-10-2011, 11:36 AM
netera netera is offline
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yes i am using cpanel but in cpanel there is only SPF option and when i try

/usr/local/cpanel/bin/domain_keys_installer mogtm
Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

i get this error as you see , this is driving me really crazy

I have converted to maildir

also i am running the latest current and updated cpanel with force from mins

do you have any ideas ?

  #8  
Old 06-10-2011, 11:42 AM
cptechie cptechie is offline
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Thumbs up

Quote:
Originally Posted by netera View Post
Thanks cptechie for help

About RDNS this is done and no problem

SPF >>> Done

Domain Keys >>>> Could you please tell me how can this be done ?

Hello,

You are welcome. You can also install it using the below given one liner.

/usr/local/cpanel/bin/domain_keys_installer username

__________________
" Your work is to discover your work and then with all your heart to give yourself to it. "

That's the mark of a true professional !

  #9  
Old 06-10-2011, 11:43 AM
netera netera is offline
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/usr/local/cpanel/bin/domain_keys_installer arshy
Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

arshy is the username


/usr/local/cpanel/bin/domain_keys_installer mogtm
Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

  #10  
Old 06-10-2011, 11:45 AM
cptechie cptechie is offline
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Exclamation

Quote:
Originally Posted by netera View Post
yes i am using cpanel but in cpanel there is only SPF option and when i try

/usr/local/cpanel/bin/domain_keys_installer mogtm
Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

i get this error as you see , this is driving me really crazy

I have converted to maildir

also i am running the latest current and updated cpanel with force from mins

do you have any ideas ?
Hello,

I have seen the issue with domain keys in some other WHT thread too. It seems to be a bug. I prefer you contact cPanel support for this.

Don't forget to post the fix here !

__________________
" Your work is to discover your work and then with all your heart to give yourself to it. "

That's the mark of a true professional !

  #11  
Old 06-10-2011, 12:22 PM
netera netera is offline
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Quote:
Originally Posted by cptechie View Post
Hello,

I have seen the issue with domain keys in some other WHT thread too. It seems to be a bug. I prefer you contact cPanel support for this.

Don't forget to post the fix here !
Sure i will do , i have contacted my Distributor

  #12  
Old 06-10-2011, 12:25 PM
cptechie cptechie is offline
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Hello,

Okay ! Good Luck !

__________________
" Your work is to discover your work and then with all your heart to give yourself to it. "

That's the mark of a true professional !

  #13  
Old 06-10-2011, 01:27 PM
Patrick Patrick is offline
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Join Date: Mar 2003
Location: Canada
Posts: 8,614
Good luck. You can have the most perfect setup in the world and Hotmail will still Junk your messages for the hell of it. Email them and complain, and keep complaining. Complain to the point where you think you're bordering on harassment, don't give up... eventually they will whitelist your IP ranges and that will help the messages reach the inbox. To show how BS their email filtering is, I once created two Hotmail accounts and emailed one another with a real looking message and they both went into the Junk folder.

As for Yahoo, forget it. You will never get anywhere with their postmaster group. Their staff are sadistic SOB's who get off at being extremely unhelpful and repeating the same BS over and over. To put my rage towards them into perspective, if I heard that a bus carrying the entire Yahoo! postmaster group went off a cliff into the ocean, my only thought would be "Good. Now we're making progress!" ... harsh, but words cannot express how awful it is dealing with Yahoo! when they decide to block you.

  #14  
Old 06-11-2011, 06:40 AM
netera netera is offline
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Join Date: Jul 2009
Posts: 22
Hello , That was fixed ,

The problem was the perm of exim.conf

so the mail2dir converted failed

i edited the permissions and then converted to maildir again then the domain key worked so well

  #15  
Old 06-11-2011, 06:42 AM
netera netera is offline
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Join Date: Jul 2009
Posts: 22
no i have a little strange issue , when i use script HiveMail to send emails from any email @domain the email is directed directly to inbox on hotmail and all is good

when i use roundcube or hordode cpanel web clients the email is marked as junk , can anyone tell me what's the difference between them ?

and how can i use the same way as hivemail ?

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