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Thread: burst is worst :(
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04-19-2011, 04:48 PM #1Newbie
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burst is worst :(
hello guys..
i hope you all are doing well
recently just i have purchased VPS and dedicated server from burst.net and had a very bad experience with them..
my servers are down from 1 week
i have placed support ticket there but no reply from there side
today m writing this to warn you not to buy any server from burst.net
there are various good company but dont buy any servers from burst.net0
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04-19-2011, 04:54 PM #2Web Hosting Master
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I think there is probably more to this story. Care to provide more information?
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04-19-2011, 04:56 PM #3BEST.CSM.EVER
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Might I ask for any one of the ticket numbers, so I can check into this?
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04-19-2011, 05:07 PM #4Web Hosting Master
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/me smells another side to this story!
.
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04-19-2011, 10:30 PM #5Newbie
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now there server is live
m just coping all my data to another service provider
then i will say the full story...0
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04-19-2011, 11:56 PM #6Web Hosting Master
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04-20-2011, 01:13 AM #7Aspiring Evangelist
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I was surprised seeing this, and still would like to hear more, Burst is a amazing provider and has been, it's just a older provider and yeah they had some hiccups, but I doubt you had one-week downtime on your services fault to them? It's possible I just doubt it?
There support/ticket system is the only down-fall I believe I've ever heard about burst about taking awhile for ticket responses, but when your that big it's a thing you are going to go through. Burst serves a portion of the internet for hosting solutions.
Kudos,
Still like to hear more from both sides though..FusionNET Solutions - US/UK Locations | Adult/IRC Allowed! | DDoS Protected Networks!
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04-20-2011, 02:24 AM #8Web Hosting Guru
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Hmmm, ye this sounds pretty bad.
Tell us the other side of the story.
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04-20-2011, 07:30 AM #9WHT Addict
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though I'm pretty satisfied with BurstNET and considering a dedi from them.
I'm waiting for the whole story.
I think just posting your tk id here, they will be willing to help you.0
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04-20-2011, 07:52 AM #10Web Hosting Guru
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When that happens, it's more or less 'host to ping or it never happened.'
Posting after you've been down for a week really invites skepticism.
i have placed support ticket there but no reply from there side
today m writing this to warn you not to buy any server from burst.net
there are various good company but dont buy any servers from burst.net0
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04-20-2011, 08:19 AM #11BEST.CSM.EVER
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Unless the OP comes back soon, this thread won't be here much longer
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04-20-2011, 10:38 AM #12Newbie
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here is my story.. (please ignore spelling mistakes)
i have created a ticket on 04-13-2011
hello sir
this VPS is not pinging
somehow, after 1 hour VPS is live so i replied on ticket
now its responding..
sir, but daily at this time server stops responding
i have logged the load average and memory usage but its also normal
i think problem may be at your network(net connection) please check this issue and reply
thank you
Hello,
We are looking into the matter. If you see this issue arise again please run a traceroute from your location to the VPS IP address and provide it in the ticket.
6 e9-1.r1.dc.hwng.net (209.197.0.234) 99.030 ms 97.629 ms 99.275 ms
7 209.197.18.18 (209.197.18.18) 99.457 ms 97.154 ms 97.592 ms
8 209.197.18.22 (209.197.18.22) 103.144 ms 102.966 ms 102.850 ms
9 xe1-01.agg04.sctn01.hostnoc.net (96.9.191.10) 101.074 ms 102.951 ms 102.898 ms
10 ec0-61.bf2803.sctn01.hostnoc.net (96.9.184.61) 115.021 ms 111.863 ms 112.045 ms
11 * * *
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Hello,
I have found another user on the node who is abusing resources. This user has been suspended which should alleviate the issue.
and again i replied with tracert given delow
3 xe2-01.gwy02.sctn01.hostnoc.net (96.9.191.73) 82.948 ms 82.910 ms 82.940 ms
4 xe1-02.agg04.sctn01.hostnoc.net (96.9.191.14) 83.009 ms 82.928 ms 82.854 ms
5 ec0-61.bf2803.sctn01.hostnoc.net (96.9.184.61) 82.002 ms 82.185 ms 82.385 ms
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22 * * 84.035 ms 83.977 ms
now what to do..
Hello,
It does appear to be online and accessible without an issue.
Now, i have create new ticket related to downtime
ticket create date 04-16-2011
hello sir,
now m serious about downtime from that i m suffering
daily at this time my VPS goes down and there is no problem about load average / ram but problem is there with your network connection
here is tracert from different location
14 328 ms 349 ms 339 ms nyk-b5-link.telia.net [213.155.130.243]
15 337 ms 339 ms 339 ms 213.248.95.190
16 329 ms 339 ms 339 ms xe1-01.agg04.sctn01.hostnoc.net [96.9.191.10]
17 327 ms 339 ms 339 ms ec0-61.bf2803.sctn01.hostnoc.net [96.9.184.61]
18 * * 1570 ms vserver127.hostnoc.net [173.212.239.90]
19 * 1180 ms 1919 ms **
Trace complete.
please solve this problem urgently or i have to move to another service provider
thanks
Hello,
I just terminated an account that was hitting 1.5gbps on this node, so your performance should improve drastically.
As of this moment, there is no packet loss to your VPS:
ok.. thanks and i hope tomorrow or in future i will not get this type problem (its a headache) :'-(
again m facing the same issue.. :'-(
please solve this problem asap
2 * * ec0-64.gwy01.laca02.hostnoc.net (64.120.243.141) 22.347 ms
3 * * *
4 xe1-02.agg04.sctn01.hostnoc.net (96.9.191.14) 105.283 ms * *
5 * * *
6 * * vserver127.hostnoc.net (173.212.239.90) 106.124 ms
7 *** *
Thank you for the traceroute. There didn't appear to be any problems with the XX.XX.XX.XX VPS but there was an issue with the LA network segment. It has been resolved and the packet loss you were seeing should be clearing up now.
and i replied
What are u doing man its a really headache :'-(
here is 8 209.197.18.22 (209.197.18.22) 102.769 ms 102.864 ms 103.066 ms
9 xe1-01.agg04.sctn01.hostnoc.net (96.9.191.10) 102.750 ms 102.836 ms 102.8 88 ms
10 ec0-61.bf2803.sctn01.hostnoc.net (96.9.184.61) 103.261 ms 102.979 ms 103. 290 ms
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23 * 3422.433 ms * *
please solve this problem as soon as possible
and atlast they replied where server was online
If you are still experiencing issues please provide an updated traceroute and pathping to the server.
now, don't say anything and i dont want your help
i finally quit burst.net and some data are remaining to be copied but it will be soon copied if there server live0
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04-20-2011, 10:40 AM #13BEST.CSM.EVER
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Could you please place one of the ticket numbers here? We get thousands of tickets a day, so the date of a ticket does not help.
Thanks.0
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04-20-2011, 10:49 AM #14Newbie
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i have decided to quit burst.net
so, i dont want your support .. i just wanted to warn all guys that you are worst service provider on internet ...
and thats all0
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04-20-2011, 10:56 AM #15Southern Yankee
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04-20-2011, 10:58 AM #16BEST.CSM.EVER
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It's fine that you don't want my help, but I want to at least try and verify your claims against us, and defend us if warranted.
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04-20-2011, 10:58 AM #17Web Hosting Master
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So basically you want to make these claims, yet not prove any of them?
There are rules on WHT for a reason.
You'll need to provide proof you are even a client to the mods, or I'm sure this thread will get removed otherwise.
And if you think we are the worst host on the Internet (we have 20,000 clients that would disagree with you...), then you are more naive then you even sound.
I have a strong feeling that you are probably quite young, based on your language, and how you are conducting yourself...SmartHost™ - Intelligent Hosting! - Multiple Locations - US/EU! - Ultra-Fast NVME SSD VPS!
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04-20-2011, 10:58 AM #18Newbie
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get a life looser
truth is always bitter0
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04-20-2011, 11:00 AM #19Web Hosting Master
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04-20-2011, 11:00 AM #20Web Hosting Evangelist
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04-20-2011, 11:04 AM #21Newbie
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i m afraid, so i will give ticket number when all my data copied to another service provider
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04-20-2011, 11:10 AM #22Web Hosting Master
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Hey sown, just give them a ticket number. Else be quiet and forever hold your peace.
We at WHT can all be witness to this. If they shut you down just because you gave them the ticket number then we'll all be on their case. We will not just sit here letting them bully you if its true.
So with that said, either you give them your ticket number now or you are telling the world that you're just making this up and it's all a bit fat lie. The choice is yours.
We are all witness to this. I am 100% sure they will not disconnect you without a really good reason like for example chargeback or etc.Aaron Ong
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04-20-2011, 11:29 AM #23Newbie
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thank you aodat2 for supporting me...
at this stage my data is too important and it will be copied in next 2hrs (i dont want to take any risk) so i will reply after 2 hr or else you can delete this thread0
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04-20-2011, 11:33 AM #24Web Hosting Master
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Then I'm sorry to say that your words are as good as air.
I'm staying with BurstNET on this. They did nothing wrong. This sown person is again just crying wolf.
Man, it seems that now-a-days people are reading too many Little Red Riding Hood.
DO NOT CRY WOLF. Nobody in WHT likes that!!!Aaron Ong
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04-20-2011, 11:35 AM #25Newbie
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now i will not say anything...
delete this thread loosers....Last edited by sown; 04-20-2011 at 11:40 AM.
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