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Thread: BurstNet Got many disconnections
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04-14-2011, 12:51 AM #1Junior Guru Wannabe
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- Aug 2009
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- 39
BurstNet Got many disconnections
Hello , there are any problem with Burstnet?? my server got many disconnections and the burst.net main site and support site are slow and many times donīt load...
C:\Documents and Settings\Administrator>tracert burst.net
Tracing route to burst.net [66.96.192.202]
over a maximum of 30 hops:
1 4 ms <1 ms <1 ms router.dfw-datacenter.com [67.222.137.1]
2 <1 ms <1 ms <1 ms 72.249.0.65
3 <1 ms <1 ms <1 ms xe-4-2-0.er2.dfw2.us.above.net [64.124.196.225]
4 1 ms 1 ms 1 ms above-pccw-3.dfw2.us.above.net [64.125.13.126]
5 46 ms 46 ms 55 ms vl0019.gwy02.sctn01.hostnoc.net [63.218.31.42]
6 * * 45 ms ec1-25.grd01.sctn01.hostnoc.net [96.9.191.142]
7 45 ms 45 ms 45 ms vl0190.grd01.sctn01.hostnoc.net [96.9.191.120]
8 48 ms 46 ms 47 ms tn0-01.agg01.sctn01.hostnoc.net [96.9.191.46]
9 45 ms 44 ms 44 ms burst.net [66.96.192.202]
Trace complete.
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04-14-2011, 12:57 AM #2Web Hosting Guru
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- Tennessee
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- 305
There appear to have been some routing issues (as in their entire network disappeared from the Internet). It's fine now, however.
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04-14-2011, 01:21 AM #3Web Hosting Master
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- Internet
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BurstNET is completely down for me.
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04-14-2011, 01:25 AM #4Web Hosting Guru
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- May 2009
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- Tennessee
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I spoke too soon. It's still going up and down. My apologies.
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04-14-2011, 01:26 AM #5Junior Guru Wannabe
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- Aug 2010
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Its been in and out for 25 minutes for me. I will submit a ticket just to be on the safe side if they aren't aware.
Also, I live 40 minutes from Scranton, PA and have been having trouble with a few other websites during the same times I can't reach my BurstNet server.
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04-14-2011, 01:49 AM #6Web Hosting Master
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It is still going up and down.
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04-14-2011, 01:50 AM #7Junior Guru Wannabe
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- Aug 2010
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Yeah, still haven't been able to get the support ticket in. Hopefully someone else did in a brief period of the support site being up.
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04-14-2011, 02:39 AM #8Junior Guru Wannabe
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My server donīt work .. what happen with Burst????
C:\Documents and Settings\Administrator>tracert 173.212.215.155
Tracing route to 173-212-215-155.hostnoc.net [173.212.215.155]
over a maximum of 30 hops:
1 9 ms <1 ms <1 ms router.dfw-datacenter.com [67.222.137.1]
2 1 ms <1 ms <1 ms 72.249.128.109
3 5 ms <1 ms <1 ms 173-219-246-92-link.sta.suddenlink.net [173.219.
246.92]
4 3 ms 3 ms 3 ms tyrmcrs02-10gex0-6-0-2.tex.sta.suddenlink.net [6
6.76.30.33]
5 4 ms 5 ms 4 ms te4-2.mpd01.dfw05.atlas.cogentco.com [38.104.34.
109]
6 4 ms 4 ms 4 ms te7-2.ccr02.dfw03.atlas.cogentco.com [154.54.6.7
7]
7 4 ms 4 ms 5 ms te3-2.ccr02.dfw01.atlas.cogentco.com [154.54.6.5
3]
8 10 ms 10 ms 10 ms te0-1-0-1.ccr22.iah01.atlas.cogentco.com [154.54
.5.138]
9 37 ms 37 ms 37 ms te0-1-0-6.ccr22.atl01.atlas.cogentco.com [154.54
.7.237]
10 37 ms 37 ms 37 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.28.221]
11 41 ms 41 ms 41 ms te3-3.ccr01.phl01.atlas.cogentco.com [154.54.31.
58]
12 41 ms 42 ms 41 ms te4-3.ccr01.phl03.atlas.cogentco.com [66.28.4.23
4]
13 247 ms 225 ms 206 ms 38.104.114.214
14 * * * Request timed out.
15 55 ms 46 ms 47 ms ec0-57.au2601.sctn01.hostnoc.net [64.120.243.94]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
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04-14-2011, 04:57 AM #9WHT Addict
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- Jul 2005
- Posts
- 122
Same here. Couldn't access mine for almost two hours so far.
Their reseller told me it may be because of the network upgrade being carried out. Is this the case?Last edited by NuPagady; 04-14-2011 at 05:01 AM.
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04-14-2011, 08:28 AM #10
This looks like an issue on one segment at BurstNET. Our services (dedi and VPS) are all running fine, but pinging your IP fairly locally (Newark, NJ) gives packet loss:
--- 173.212.215.155 ping statistics ---
53 packets transmitted, 26 received, 50% packet loss, time 52036ms
rtt min/avg/max/mdev = 11.432/11.541/11.680/0.085 ms
I presume you have a ticket open at BurstNET Support with tracerts showing the issue?
EDIT: We're not seeing any loss to BurstNET's main site:
--- 66.96.192.202 ping statistics ---
50 packets transmitted, 50 received, 0% packet loss, time 49086ms
rtt min/avg/max/mdev = 11.496/11.648/12.217/0.186 ms
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04-14-2011, 08:46 AM #11
I know (from another thread) that you've had issues yourself with a VPS at BurstNET, but making claims like that is just foolhardy, don't you think?
After all, it can be so easily disputed by other customers monitoring their services at BurstNET.
For example, we monitor at 1-minute intervals from 5 different locations and the result for April so far is:
2011-April Outages: 0 Uptime: 100.0000%
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04-14-2011, 09:57 AM #12BEST.CSM.EVER
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- Oct 2009
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- 1,036
Last night one of our providers decided to perform some maintenance last night without informing us. The connection kept going up and down for hours. Once we figured out what was going on, we informed anyone who sent in a ticket.
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04-14-2011, 10:06 AM #13
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04-14-2011, 10:11 AM #14BEST.CSM.EVER
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04-14-2011, 10:16 AM #15
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04-14-2011, 10:30 AM #16Web Hosting Master
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- Varna, Bulgaria
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