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04-12-2011, 01:32 PM #26Engineer
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Right but you can see where the customer gets the confusion they have not accepted a ToS when it's not explicitly given to them - which in this case sounds the same. Either way however I would imagine you have provisions even on your invoices which clearly indicate your terms. It was simply a note that this is a potential oversight on your part which may need extra clarification.
Either way the customer is in the wrong.Server Management - AdminGeekZ.com
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04-12-2011, 01:55 PM #27THE Web Hosting Master
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Karl Zimmerman - Founder & CEO of Steadfast
VMware Virtual Data Center Platform
karl @ steadfast.net - Sales/Support: 312-602-2689
Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
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04-12-2011, 02:06 PM #28Always there
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Could you name these 9 dedicated server companies that do not have such billing practices? i like to repeat what i earlier said in this thread: to cancel all services under one account, when the account falls due, is common business practice in this industry.
I would not be able to list 9 dedicated server or colocation companies that do not follow this common business practice, but i am always eager to learn.
Please list the 9+ companies that do not disable an account, when the account is overdue. thanks!█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
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04-12-2011, 02:33 PM #29Retired Moderator
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Thread cleaned.
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04-12-2011, 06:16 PM #30THE Web Hosting Master
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Seems my response had been pruned.
We make the terms very clear, requiring it through on-site sign-ups, having it on every page of our web site, and on all written contracts. These sorts of custom setups direct through a sales staff member without going through the site is an uncommon situation, but you're correct, we will be clarifying that in the procedures from here on out.
To note, we have also cleared up the language in our terms of service and in the late payment notices to make it absolutely clear that the entire account would be suspended due to non-payment.
I appreciate the input. This has only been an issue once in the past 6+ years of this policy's existence, so we have not really re-reviewed all the terminology and email wording frequently.Karl Zimmerman - Founder & CEO of Steadfast
VMware Virtual Data Center Platform
karl @ steadfast.net - Sales/Support: 312-602-2689
Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
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04-12-2011, 09:44 PM #31Living in the Virtual World
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» VPSFuze.com - Performance should be noticeable - VPS Hosting at its best.
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04-13-2011, 12:24 AM #32Web Hosting Master
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Steadfast Networks policies sound perfectly fine. Even if you didn't agree to a TOS, don't you think it would be proper to put in a cancellation request. I'm sure that they would of rather gave that server up to someone else who would actually like to use it and not having to play around with your guessing game.
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