Results 1 to 16 of 16
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03-30-2011, 10:48 AM #1Newbie
- Join Date
- Jul 2010
- Posts
- 12
My WHMCS marks invoices as UNPAID processed by AlertPay
Hi,
My AlertPay is in the Test Mode, but it should work normally. When I test the payment, AlertPay process it successfully, I get email notification from AlertPay system that the transaction is realized, but it doesn't notify my WHMCS, the invoice just stays marked as UNPAID.
Has anyone else had this issue?
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03-30-2011, 11:28 AM #2
It's not marking them unpaid, it's just not marking them paid. Quite different.
Are you sure it's not because it's in testing mode?
Have you asked at WHMCS for clarification?Your one stop shop for decentralization
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03-30-2011, 11:39 AM #3Newbie
- Join Date
- Jul 2010
- Posts
- 12
Yes, you are right... it should mark the invoice as paid, but it doesn't... it stays unpaid.
I'm not sure is it because of test mode, but I know that if I test with 2checkout everything goes well and invoice gets marked as paid at my WHMCS.
Also I didn't asked at WHMCS, i thought to ask here since I'm not registered at WHMCS forum, so it was easier for me this way. First I contacted AlertPay, but they didn't have a sollution to problem, also have said that it could be because of test mode.
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03-30-2011, 12:07 PM #4Retired Moderator
- Join Date
- Jun 2004
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- U.S.A
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- 1,464
Contact WHMCS, they will offer the best support for their product.
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03-30-2011, 12:15 PM #5Newbie
- Join Date
- Jul 2010
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- 12
sure, I just thought that maybe someone else had similar problem.
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03-31-2011, 08:42 AM #6Web Hosting Guru
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- Aug 2010
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Contact WHMCS support, they are the only one's who can help you
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04-05-2011, 03:51 AM #7WHT Addict
- Join Date
- Apr 2010
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- 100
I have this exact same problem and WHMCS hasn't provided any solid solution to this.
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04-05-2011, 04:19 AM #8Newbie
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- Jul 2010
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- 12
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04-05-2011, 04:54 AM #9Integration Specialist
- Join Date
- Oct 2003
- Location
- Ontario, Canada
- Posts
- 476
it used to work but i think alertpay made some changes to their site that caused an issue. I get to few payments from them to worry about it. (but I'll look into it more and see if i can't figure out the issue ... edit: of course even the alertpay file is encoded so i can't check it)
Last edited by WebsiteIntegrations; 04-05-2011 at 05:02 AM.
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04-07-2011, 03:26 PM #10Junior Guru
- Join Date
- May 2006
- Posts
- 229
Hello
Login to your Alertpay account
Go to
Profile > IPN History
See IPN Status there & if it's not completed, Check in the box & hit the "Resend Selected" button. It should be resolved now.
Regards
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04-07-2011, 06:42 PM #11Newbie
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- Jul 2010
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- 12
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04-07-2011, 06:44 PM #12Junior Guru
- Join Date
- May 2006
- Posts
- 229
We had this same issue & we did same & everything is fine after that.
If all are completed, select all & resubmit them. It may fix it.
Regards
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04-09-2011, 03:17 PM #13Disabled
- Join Date
- Feb 2011
- Posts
- 19
are you using the nulled version? contact whmcs man
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04-09-2011, 03:32 PM #14Newbie
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- Jul 2010
- Posts
- 12
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04-09-2011, 04:13 PM #15Aspiring Evangelist
- Join Date
- Dec 2007
- Location
- India
- Posts
- 354
is this issue solved ? i have similar issue client tries to add money to account using alertpay , alertpay account is credited but nothing happens on client account
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04-09-2011, 04:30 PM #16
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