Results 1 to 25 of 27
Thread: Problems with XeHost?
-
03-13-2011, 01:09 AM #1Newbie
- Join Date
- Mar 2011
- Posts
- 10
Problems with XeHost?
Hi,
I was wondering if anyone here who uses hosting services from XeHost is having problems. Recently there have been spurts of downtimes, and some pages on the XeHost website itself seem to be 404'ing -- this all had me thinking for a few days that XeHost might be having money problems and closing shop (...it's the times).
But anyway - my problem is that I cannot login -- and it seems I cannot even retrieve/reset my password ( this page: https://clients.xesolutions.net/passwordreminder.php seems to be not working -- it does _not_ send me a link to have me reset my password). I have been trying to contact Xehost -- from really every way I could (calling their 1888 support phone line, e-mailing them through NUMEROUS addresses)... and they just do not respond to me. I'm confused about what I can do now.
I would greatly appreciate any words of response and advice on what action of recourse I should take.
Thanks,
-yon80
-
03-13-2011, 01:13 AM #2Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
Do you know what server you are on at all?
██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
-
03-13-2011, 01:21 AM #3Newbie
- Join Date
- Mar 2011
- Posts
- 10
0
-
03-13-2011, 02:07 AM #4Elite Webmaster
- Join Date
- Nov 2008
- Location
- Florida, U.S
- Posts
- 1,738
This page is the correct page I think, and seems to be working in and out. Maybe some DNS issues.
https://clients.xesolutions.net/passwordreminder.phpHOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
★ Fast ★ Reliable ★ Affordable ★ Secure ★ Friendly & Courteous
★ RISK-FREE Money Back Guarantee ★ U.S.A Based & Operated
★ Read Through Our Most F.A.Q's!0
-
03-13-2011, 02:10 AM #5Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
Incorrect, I am in no way affiliated with XeHost
They are still posting on Twitter though:
http://twitter.com/#!/xesolutions
Seems they were having some server issues but they seem recently fixed.
This page is the correct page I think, and seems to be working in and out. Maybe some DNS issues.
http://www.screen-shot.net/ss/114667558992320473.png██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
-
03-13-2011, 02:16 AM #6Newbie
- Join Date
- Mar 2011
- Posts
- 10
0
-
03-13-2011, 02:17 AM #7Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
Yep, that's apparently the case for both of those reset-my-password pages. Which leaves me sh!t out of luck, because I'd really needed to make a few changes on my webpage.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
-
03-13-2011, 02:19 AM #8Newbie
- Join Date
- Mar 2011
- Posts
- 10
Phone (1888 number listed on their website), e-mail, e-mail to persons who previously gave support (I happened to have their e-mails in my inbox)
On phone they seem not to answer -- "no person available to take the call"
Beside that, they're completely ignoring my e-mails0
-
03-13-2011, 02:37 AM #9Elite Webmaster
- Join Date
- Nov 2008
- Location
- Florida, U.S
- Posts
- 1,738
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
★ Fast ★ Reliable ★ Affordable ★ Secure ★ Friendly & Courteous
★ RISK-FREE Money Back Guarantee ★ U.S.A Based & Operated
★ Read Through Our Most F.A.Q's!0
-
03-13-2011, 02:44 AM #10
Contact Sean via PM here on WHT
http://www.webhostingtalk.com/member.php?u=117431█ • UnderHost.com • Offshore Hosting Solutions and USA/Canadian based servers.
█ • 24/7 Rapid Support / 99.9% Uptime Guarantee / Shared / Cloud / VPS / Dedicated Servers
█ • Managed OnApp Cloud • USA Cloud Virtual Datacenter - Dedicated and Scalable Resources
█ • Hong Kong - Netherlands - Canada - Caribbean - United States - Russia •0
-
03-13-2011, 09:29 AM #11Newbie
- Join Date
- Mar 2011
- Posts
- 10
0
-
03-13-2011, 09:33 AM #12Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
Have you tried e-mailing Support@xehost.net?██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
-
03-13-2011, 10:02 AM #13Newbie
- Join Date
- Mar 2011
- Posts
- 10
0
-
03-13-2011, 10:20 AM #14Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
Well, e-mail sent just now. *fingers crossed*██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
-
03-13-2011, 11:05 PM #15Reseller Hosting Specialist
- Join Date
- Jun 2005
- Location
- New York
- Posts
- 2,883
The forgot password feature is working fine, check your SPAM/Bulk mail folder for the e-mails. Alternatively, feel free to submit a ticket to our sales department at http://clients.xehost.net (this does not require account login). We can provide you your account login information there.
█ XeHost.net - Hosting websites since 1999!
█ Shared Hosting, Cloud Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers
█ End-User Support, WHMCS, and WHMReseller Available on Reseller Plans!
█ Follow us on Twitter - new special every Sunday! @XeHost0
-
03-13-2011, 11:07 PM #16Web Hosting Master
- Join Date
- Feb 2003
- Location
- NY
- Posts
- 11,863
Another hosting issue (seemed to be resolved) on WHT ! Yay lol. What would hosts do without this forum lol.
0
-
03-13-2011, 11:24 PM #17/me dawns tinfoil hat
- Join Date
- Jul 2004
- Location
- Scottsbluff, NE
- Posts
- 1,965
Don't think it is chief, look at the screenshot that was posted, or even go to the page and put in a bunk email, or a legit one and click the button that has no text on it.
It doesn't redirect you, nor provide the "No client account was found with the email address you entered" error message.$this->hasFlavr() ? $nom->nom('nom') : $want->doNot()0
-
03-14-2011, 12:47 AM #18Web Hosting Master
- Join Date
- Mar 2009
- Location
- CA
- Posts
- 9,350
Sorry to hear your troubles.
I hope it gets resolved.0
-
03-14-2011, 01:12 AM #19Newbie
- Join Date
- Mar 2011
- Posts
- 10
0
-
03-14-2011, 03:34 PM #20Newbie
- Join Date
- Mar 2011
- Posts
- 10
Hi XeHSean,
Could you please give me an estimate as to how much time this might take?
And I actually did submit a ticket on that page a little over 2 weeks or so ago, by the way -- and I've still heard nothing back for that ticket (interestingly, not even a confirmation e-mail - that I would normally expect to receive as soon as submitting the ticket).
Thanks again - and have a nice day.0
-
03-15-2011, 01:17 AM #21Reseller Hosting Specialist
- Join Date
- Jun 2005
- Location
- New York
- Posts
- 2,883
All of our tickets are responded to within 15 minutes, obviously you are not getting our e-mails.
Please shoot me a PM or e-mail me directly at sean.frank [at] xesolutions [dot] net so that I can help you get into your account and also investigate why you are not receiving e-mails from us.
Thanks,
Sean█ XeHost.net - Hosting websites since 1999!
█ Shared Hosting, Cloud Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers
█ End-User Support, WHMCS, and WHMReseller Available on Reseller Plans!
█ Follow us on Twitter - new special every Sunday! @XeHost0
-
03-15-2011, 04:24 AM #22Newbie
- Join Date
- Mar 2011
- Posts
- 10
Hi Sean --
I have been doing both of those things. I sent you a PM on these very forums 2 days ago (with information about my host account, etc.) -- and I see in my sentbox that I've sent you an e-mail on the address that you just gave about 5 times within the last 3 or 4 days. I am able to send other people e-mails and they tell me they receive them -- are you sure my e-mails aren't going to _your_ junk folder?
Anyway, on a brighter note, I can report of some resolution. I remember that my old laptop had the passwords "remembered" in the FTP clients on it... so I was able to just login (without entering my password) and retrieve the files I had wanted. So at this point in time the matter is of lesser urgency. I think there's actually a Windows utility which can reveal input passwords like my instance -- I'll give that a try and seeing if it tells me my password.0
-
03-15-2011, 10:34 AM #23Reseller Hosting Specialist
- Join Date
- Jun 2005
- Location
- New York
- Posts
- 2,883
█ XeHost.net - Hosting websites since 1999!
█ Shared Hosting, Cloud Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers
█ End-User Support, WHMCS, and WHMReseller Available on Reseller Plans!
█ Follow us on Twitter - new special every Sunday! @XeHost0
-
03-15-2011, 12:10 PM #24Reseller Hosting Specialist
- Join Date
- Jun 2005
- Location
- New York
- Posts
- 2,883
I just sent a PM to you now yon8
█ XeHost.net - Hosting websites since 1999!
█ Shared Hosting, Cloud Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers
█ End-User Support, WHMCS, and WHMReseller Available on Reseller Plans!
█ Follow us on Twitter - new special every Sunday! @XeHost0
-
03-15-2011, 05:39 PM #25Newbie
- Join Date
- Mar 2011
- Posts
- 10
I think the reason the PM may not have been sent was because my account on these forums is a 'newbie' one, so I think preventing me from posting URL's and sending PM is a spam-prevention measure. In any case, I think the message I sent to you a few minutes ago should have in fact been sent.
Thanks0
Similar Threads
-
XeHost.com
By roguetech in forum Web HostingReplies: 26Last Post: 08-02-2010, 06:16 PM -
XeHost: What do you think?
By jake414 in forum Web HostingReplies: 7Last Post: 06-04-2008, 06:49 AM -
Xehost down?
By JasonKas in forum Providers and Network Outages and UpdatesReplies: 5Last Post: 05-19-2007, 09:09 PM -
XEHost after 4 days
By sprinkles in forum Web HostingReplies: 19Last Post: 03-31-2007, 11:31 PM