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Thread: do not use hostdime.co.uk
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03-03-2011, 07:28 AM #1New Member
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do not use hostdime.co.uk
Hostdime is the worst hosting company that I have ever worked with, hostdime is the worst in the world. They are not offering what they have promised on their website. Their servers never work all time, sometimes email service has problems, sometimes ftp and sometimes they have problem with web services (httpd) as well. I think hostdime has an overall uptime of 50%. I have never seen that all services are working smoothly without having any issues at all on hostdime. They always has some kind of problems with their servers. I had a really bad experience with hostdime. Websites which were hosted on my reseller account were down for a complete week and their support was us saying us to have patience. They don't have any good team in support and their management sucks. I call them as hostshit.
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03-03-2011, 07:42 AM #2New Member
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do not use hostdime.co.uk
Never trust on hostdime they are big cheaters and liars. As you can see from their response that their technical team is very bad they don't know anything about server management and moreover they are lying as well. From February 2011 to the 1st week of March 2011 the hostdime server was down for 12 days and even it is still not up. Now we have moved many of our clients to another server because of ****, bad, cheap, dirty awful, dreadful, painful, terrible, unspeakable, mediocre, incompetent, unskilled, crappy, lousy, rotten, poor and stinky services of hostdime. Think 100 times before selecting hostdime.
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03-03-2011, 07:45 AM #3Aspiring Evangelist
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██ IhsanHost - We believe in "everyone deserves "yourdomain.com"
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03-03-2011, 07:47 AM #4New Member
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They are big cheaters and liars.They don't want to tell their surnames or where they are seated because they are afraid that their clients will contact them. This is one good reason why they have a bad service and unhonest one. They have mentioned the UK's telephone number on their website for the support on hostdime.co.uk. But actually they have no support team in UK we have tried it and found it that they are not in UK. They either have call center in USA or in India. They also misinform you on support tickets. One of the responses which we got from them is as follows
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03-03-2011, 07:54 AM #5Aspiring Evangelist
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I received an email from HostDime (US) today, just 4 hours ago, and the following is the signature of the email which include email and phone numbers:
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Thomas
Dedicated Server Specialist
HostDime.com, Orlando Office
Office: 407.756.1126
Fax: 407.386.6513
Mobile Email: t.p@hostdime.com
AIM: DimeNocThomas
Follow @hostdimededi on Twitter for dedicated specials and promos in 140 characters http://twitter.com/hostdimededi
================================================================██ IhsanHost - We believe in "everyone deserves "yourdomain.com"
██ The Most Affordable Shared Web Hosting, Yet Professional & Reliable.
██ Pay for your domain and we will take care of the rest for you.
██ Click here to check out our affordable web hosting solutions.
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03-03-2011, 08:19 AM #6New Member
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I enjoyed reading your review of hostdime, even though i have never heard or seen anything of this company, its always nice to see the support team backing up the service. The sales support issues you mentioned need to be addressed and maybe you could send an email with the issues you faced and ask hostdime to address these issues for future reference.
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03-03-2011, 09:40 AM #7Web Hosting Evangelist
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Not to derail this thread but I would like to address some of your concerns. Firstly, if you have a ticket, please PM it to me so I can check into your issues. We have been having issues recently with a single reseller server of our UK branch but we have been working diligently to fix the server and keep our clients informed of the situation. Secondly, We have never stated or say that our support team is in the UK. We have a UK Phone Number to enable our clients easier ability to call our support, but our support for the UK is and has always been based out of our Orlando Offices. I apologize if you feel you were misled but it was not our intention. Finally, while we do have a branch in India, none of our level 1 or 2 support or sales is based out of India. We only have a few third level technicians in that office and they are only of the highest quality.
Thank you,
Dennis
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03-03-2011, 09:45 AM #8Aspiring Evangelist
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██ IhsanHost - We believe in "everyone deserves "yourdomain.com"
██ The Most Affordable Shared Web Hosting, Yet Professional & Reliable.
██ Pay for your domain and we will take care of the rest for you.
██ Click here to check out our affordable web hosting solutions.
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03-03-2011, 09:47 AM #9Web Hosting Evangelist
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03-03-2011, 10:05 AM #10Junior Guru
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03-03-2011, 10:17 AM #11Web Hosting Evangelist
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To add, we also have Level 1 Support and Sales staff in our HostDime India Office but they only service the HostDime India branch. I was merely talking about the few staff the branches share that do third level work, along with staff across all of our branches. We like to leverage our staff skills wherever they may be to work on third level issues.
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