Results 26 to 42 of 42
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02-24-2011, 10:43 PM #26Web Hosting Master
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- Apr 2009
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- New York
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What email did you send an email to? We didn't receive any, I'll check now. I have contacted you on how you would like to process the refund. We understand the issues that came along the way with the RAM, I apologized for this and tried to offer a months credit for the issue, we understand you needed to get a box up and running for your clients. We wish you the best of luck.
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02-25-2011, 06:42 AM #27Newbie
- Join Date
- Feb 2011
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- 26
I find it quite disgraceful that the host wasn't prepared to offer you a refund on a faulty service, which was cancelled. However, legal action will be hard, I would continue spreading the words of caution about the site, and maybe threaten with legal action to get a refund.
However, I am no lawyer, so consider the possibility of those two acts potentially damaging any case you do have against them.
Best Regards,
Rhys Dawes.
<<signatures to be setup in your profile only>>Last edited by sirius; 02-25-2011 at 09:22 PM.
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02-25-2011, 10:09 AM #28Web Hosting Master
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- Feb 2003
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- NY
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- 11,863
MikeDVB -
I was just trying to give you some input. I realize you were speaking in general, and obviously all lawyers have their own input. The argument here is not between you and I, it is with HostPolar and you the client. From an arbitrary perspective I was giving you my knowledge. I'm well aware you can be thrown out of court for venue, which can be defended by either side.
Every counter argument you posted was "in general" or its "not that clear cut" ... i'm obviously giving Law 101 and guaranteed specifics. All good lawyers find ways to win, no matter if the law is clear cut or not. But sorry if I caused you any grief just trying to give some 3rd party input.
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02-25-2011, 10:47 AM #29Web Hosting Master
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- Apr 2009
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- New York
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- 928
We are currently processing the clients refund, will update the thread when completed.
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02-25-2011, 11:39 AM #30Web Hosting Master
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- Feb 2003
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- NY
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- 11,863
From the above it seems they are prepared to offer the refund...
Not necessarily faulty service. It was more a timing issue and could not provide the goods necessary for the order. Faulty service sounds more to me like the server went online/offline constantly.
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02-28-2011, 02:31 PM #31Web Hosting Master
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- Apr 2009
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- New York
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- 928
Client has been refunded.
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02-28-2011, 03:53 PM #32Web Hosting Master
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- Feb 2003
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- NY
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- 11,863
thank you for update.
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02-28-2011, 04:06 PM #33Web Hosting Master
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- Apr 2009
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- New York
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- 928
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02-28-2011, 09:42 PM #34WHT Addict
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- Jul 2002
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- 153
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03-02-2011, 11:05 AM #35Newbie
- Join Date
- Aug 2010
- Location
- Bristol, UK
- Posts
- 24
This just goes to show how different peoples experiences can be. We have had a VPS with Host Poler for nearly a month now and there support and service has been extremely good. We have had no downtime and they have gone out of their way to help us get setup.
I hope this one unfortunate incident doesn't go against all the good they do
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03-02-2011, 11:07 AM #36Web Hosting Master
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- Feb 2003
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- NY
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- 11,863
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03-02-2011, 11:08 AM #37Web Hosting Master
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- Aug 2007
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- 6,884
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03-02-2011, 11:51 AM #38Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York
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- 928
Thanks for the kind comments akpc. We are glad we are living up to your expectations, we will always do everything and anything possible to help out a client, clients are always the number one priority.
Thanks Techy, we have no reason to hold a clients money and especially for $200. We are glad that we were able to resolve the issue with the OP.
Have a great day!
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03-04-2011, 02:07 AM #39Web Hosting Guru
- Join Date
- Jun 2004
- Location
- MY & UK
- Posts
- 265
According to their website http://www.hostpolar.com/about.htm
Host Polar was founded in March 2011. Based out of New York, Host Polar has servers in New York City, Dallas and Chicago.█ [Hostegic] [Features: Softaculous | RvSitebuilder | R1Soft backups | LiteSpeed | Cloudlinux | CloudFlare]
█ [Location: UK] [Platforms: Linux - cPanel | Windows - WebsitePanel/Plesk]
█ [Solutions: Shared Hosting | Reseller Hosting | Virtual Private Servers - Xen/OpenVZ]
█ [Guarantees: 24/7 Helpdesk Support | 99.9% Uptime Guarantee | 30 Days Money Back Guarantee]
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04-24-2011, 05:06 PM #40Junior Guru Wannabe
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- Jun 2005
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- 31
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04-24-2011, 05:10 PM #41Web Hosting Master
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- Apr 2009
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- New York
- Posts
- 928
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04-24-2011, 05:43 PM #42Junior Guru Wannabe
- Join Date
- Jun 2005
- Posts
- 31
Sounds good to me... as long as your both happy
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