View Poll Results: Do you expect email notification from your host for downtime or other major changes?

Voters
57. You may not vote on this poll
  • Of course! I don't have time to check a forum every morning.

    51 89.47%
  • No, host emails are annoying regardless of the subject.

    6 10.53%
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Results 1 to 25 of 55
  1. #1

    Do you expect email notification from your host for downtime or other major changes?

    At some point, my host apparently decided to stop sending email notifications of any kind. Customers are expected to check the company's forums every day to see if there are any current or upcoming issues with the servers.


    Do you expect email notification from your host for downtime or other major changes?

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?

  2. #2
    Join Date
    May 2008
    Location
    Citrus Heights, CA
    Posts
    1,887
    IP change, yes. Control Panel link change, maybe.

    Anything that could cause an outage a host should contact there customers. Did they tell you that they were not sending email notifications anymore?
    iWebFusion.Net - Shared / Reseller / VPS / Bare Metal / Colocation / IP Transit / Networking
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  3. #3
    Join Date
    Feb 2010
    Location
    England, UK
    Posts
    537
    IP change or link change, yes - as that kind of thing its not exactly 'expected' or a regular occurrence.

    Perhaps you could use an RSS feed to check for updates (if supported by the hosts forums)
    Last edited by SercoNetworks; 02-05-2011 at 08:15 AM. Reason: Changed wording; possibly could have been construed as self advertising

  4. #4
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,629
    Do you expect email notification from your host for downtime or other major changes?

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?
    Any change if "impact" would be highly advised of sending a notice, if it was a small impact such as a site word change, or a 2 minute upgrade I would not find this notable to send out a mass e-mail to notify everyone of it.

    If nameservers, IP's, or changes to links that will directly impact myself and my service than I would like to know about them
    l Dedigeeks Shared Wordpress Dedicated Established 2006
    l Leading AUSTRALIAN Hosting Provider Sydney & Melbourne Datacentres
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  5. #5
    Join Date
    Nov 2009
    Location
    Kerala, India
    Posts
    264
    of course. I would expect a notification about anything that could interrupt my service.
    Subodh Manikoth [Netmagics.com - In Business Since 2007]
    Linux & Windows Hosting | Reseller Hosting | Master Reseller | Alpha Reseller | VPS
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  6. #6
    Join Date
    Feb 2011
    Posts
    231
    Of course!It is the host's responsibility to notify about the changes.If a customer don't want to get annoyed with emails.He can opt to unsubscribe requesting them not to send.

  7. #7
    Join Date
    Dec 2010
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    127.0.0.1
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    5,732
    I believe they should, also if they do, its a backup for the host if someone complains about the downtime. They can say "Well we emailed you in advance about the downtime, its your responsibility to check your emails".

  8. #8
    Join Date
    Aug 2007
    Posts
    6,884
    Quote Originally Posted by Acheron View Post

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?
    Yes, in such cases an email indication will be always expected.
    iHubNet Ltd - Premium Hosting Solutions 4 ALL
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  9. #9
    If it's something major like an outage, yes I want to know about it. Minor things I'd rather not be bothered.
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  10. #10
    Join Date
    Dec 2005
    Location
    I'm Lost...Help
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    On planned maintenance or upcoming changes I think an email to all effected customers should be a requirement. Now if it is a small outage a forum or twitter post will do, unless it turns into something extended, then it would be necessary to send an email informing customers of the downtime and the step that are being taken to fix the issue.
    Kevin Kopp - MonsterMegs Business Class Hosting Services
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  11. #11
    Join Date
    Apr 2007
    Posts
    3,531
    Keeping your customers up to date is very important, personally I feel it's better to do too much, than not enough.
    BotWars.io - Code the AI of your Battle Bot!

  12. #12
    Join Date
    Nov 2007
    Location
    New Jersey, USA
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    4,740
    Keeping your customers updated in any kind of situation is always important. It's never too much, because if their service is down they want to know whats going on, especially if it's down for a long period of time.

    - Daniel

  13. #13
    Join Date
    Feb 2011
    Posts
    231
    Quote Originally Posted by TmzHosting View Post
    Keeping your customers updated in any kind of situation is always important. It's never too much, because if their service is down they want to know whats going on, especially if it's down for a long period of time.

    - Daniel
    Hey! TmzHosting is pretty active on WHT.It is a good sign and it makes it's users feel good

  14. #14
    Join Date
    Dec 2005
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    Quote Originally Posted by youser View Post
    Hey! TmzHosting is pretty active on WHT.It is a good sign and it makes it's users feel good

    And what does this have any relation to the topic at hand???
    Kevin Kopp - MonsterMegs Business Class Hosting Services
    Pure SSD Powered Shared, Reseller, and Enterprise Hosting Solutions
    US & NL Locations :: [US] PhoenixNAP | [NL] EvoSwitch Datacenters

  15. #15
    Join Date
    Feb 2011
    Posts
    231
    Quote Originally Posted by Kevin K View Post
    And what does this have any relation to the topic at hand???
    Agree ! That was off-topic

    Apologies
    Last edited by youser; 02-05-2011 at 01:36 PM.

  16. #16
    Join Date
    Nov 2007
    Location
    New Jersey, USA
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    4,740
    Quote Originally Posted by youser View Post
    Hey! TmzHosting is pretty active on WHT.It is a good sign and it makes it's users feel good
    Thank You. As we get more staff in we try to get everyone on the forum to keep everyone updated if anything does happen good or bad .

    - Daniel

  17. #17
    Join Date
    Jul 2007
    Location
    Virginia
    Posts
    1,314
    I'd like to know when my services are down. It is never a good thing when I find out about downtime before my provider does.

    Getting an email shows that they care and are aware of any issues.
    ~ @PreetamJinka

  18. #18
    Join Date
    Mar 2010
    Location
    United Arab Emirates
    Posts
    159
    email and SMS notification is good.

    RSS feed sounds also good if a person knows how to look into it.

  19. #19
    Join Date
    Feb 2011
    Posts
    231
    Quote Originally Posted by alhadi View Post
    email and SMS notification is good.

    RSS feed sounds also good if a person knows how to look into it.
    I don't know if any host notifies it's customer via SMS.

    Thanks!

  20. #20
    What if the hardware used on the billing system fails or if you keep WHMCS on the same server as your clients? How would you notify them?

  21. #21
    Join Date
    Oct 2007
    Posts
    4,332
    I believe you have an option to subscribe to the hosting provider's forum so you should be able to receive email notifications when any announcements are posted. Most of the forum softwares should have this feature.
    [ James Lee - Cloud & Web Hosting Specialist 10+ Years WHT Veteran]

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  22. #22
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,685
    If it is a major downtime, then yes.

  23. #23
    We expect all providers to give *advance* notice of *anything* affecting the network. The servers are our own responsibility. It takes only a few seconds to decide whether or not it is important.
    edgedirector.com
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  24. #24
    Join Date
    Sep 2004
    Location
    Smade's Inn
    Posts
    1,023
    I always receive a notice, in fact I have one still sitting on the first page of my GMail inbox.
    WHT is now used as the Universal Hosting Helpdesk.

  25. #25
    Quote Originally Posted by Mark Muyskens View Post
    IP change, yes. Control Panel link change, maybe.

    Anything that could cause an outage a host should contact there customers. Did they tell you that they were not sending email notifications anymore?
    Yes. I queried my host the other night to inquire as to why I couldn't login to my server for 2 days. After several emails back and forth, I was informed that my website had been moved to another server. When I asked why I didn't receive any notification of this prior or even during the process, I received the response below.

    "We stopped sending email notifications for things like this long ago since most users just complained or ignored them. What you can do and what we suggest is register on our forums at [removed] and then just watch the forums for the machine(s) you're on."

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