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  #1  
Old
Newbie
 
Join Date: Dec 2010
Posts: 8

So FED UP with webhost from HELL! Need a new one!


I have been with my current web host for YEARS, and they were great - perfect, maybe! - up until about a year ago. It's been nothing but problems since, and I'm just exhausted. Too much stress while I'm trying to run a business. I'm not a computer person, I know just enough to get by on the basics.

I am NOT looking forward to searching for a new host, so was hoping for some recommendations. Here's where I'm at:

I currently have 10 domains & 15 email addresses, (mostly small personal sites, family and friends on my account) but that tends to creep up, so I wouldn't want to be restricted to just that.

I am currently using 550 MB disk space. Again, don't want to be restricted to just that.

My current plan is: 5 GB disk space, 50 GB Bandwidth

My main website (FAR more traffic than all the others combined) uses 7-18 GB transfer/month

I Need Direct Admin & Installatron (through DA).

Concerns:

- My biggest concern is my blog. I am running a WP blog, hosted with my webhost. I have NO idea how to transfer it over. I have no idea how databases work, logistically. I will definitely need help with this.!

- Current host was great for spam blocking at one time, running EAS and Spam Assassin. Now it's only Spam Assassin, and I get over 100 spam emails daily. Would LOVE a host that is better about managing that.

- Current host's shared IPs have landed on many, many spam lists, which has given me a huge headache when it comes to returning emails. I need a host with a CLEAN reputation on black lists

- Current host HAD great customer service : an IRC support channel, live chat support through their site, and responded quickly to support tickets. In the past year, I've gotten completely burnt out on unresponsiveness. I need a host that responds.

- Current host expects clients to keep an eye out on their forum in case of any upcoming outages, etc. I would definitely prefer a host that values communication, and actually emails clients a bit of a heads up if they are planning maintenence, outages, etc.

- I would love uptime better than what I've been getting lately : it seems like web and/or email goes down every other week!

- Obviously, I don't want to pay a fortune!

Any thoughts? Host recommendations? I'm so stressed out by this whole ordeal. My blog has been down for 17 hours now, as many of the host's domains were hacked yesterday. Of course, I have NO idea when they'll have it fixed, all they'll say is "we're aware of it and are working on it" in a canned response.

Thanks in advance!

Marie



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  #2  
Old
Web Host Extraordinaire!!!
 
Join Date: Dec 2007
Location: Indianapolis, Indiana USA
Posts: 15,086
Quote:
Originally Posted by BurntOut View Post
- My biggest concern is my blog. I am running a WP blog, hosted with my webhost. I have NO idea how to transfer it over. I have no idea how databases work, logistically. I will definitely need help with this.!
Databases are simple - you would just export them using something like phpMyAdmin and then re-import them on the new server. Many providers will do this for you, but you will want to ask about that before you sign up.

Quote:
Originally Posted by BurntOut View Post
- Current host expects clients to keep an eye out on their forum in case of any upcoming outages, etc. I would definitely prefer a host that values communication, and actually emails clients a bit of a heads up if they are planning maintenence, outages, etc.
One thing you could do in any situation where this is the case, is *subscribe* to that forum or section. Most providers keep a separate section in their forums for announcements and outages and getting an email that there is a new thread and it's subject would be helpful.

I wish I could recommend a provider, but I honestly don't know of any DirectAdmin providers.

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  #3  
Old
Web Hosting Master
 
Join Date: Nov 2006
Location: Karachi, Pakistan
Posts: 1,209
Direct admin has a backup option that can be used to transfer all your sites to another host that uses the same control panel. So its very convenient and most hosts you sign up with will help you do that or do it for you.

As far as spam filtering goes you could use the free google apps for domains. It has better spam filtering than commercial hosting providers. You could ask your new hosting provider to help you set that up.

Here's the shared hosting offers section where you can find suitable providers:

http://www.webhostingtalk.com/forumdisplay.php?f=4

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  #4  
Old
Junior Guru Wannabe
 
Join Date: Apr 2009
Posts: 42
You mentioned that your current host's shared IP's have landing on many blacklists...I assume you've also tried making your IP dedicated? I would also assume that you need more than one IP under a single account?

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  #5  
Old
Website Hosting Specialist
 
Join Date: Oct 2003
Location: UK
Posts: 3,095
Hi

is DA a must? would you not consider cpanel? cpanel often comes with apps s Softaculus or installatron where it can manage your wordpress installations and notify you when you need to update wordpress.

Also your new host may transfer your wordpress sites for you or guide you with how to do it.

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  #6  
Old
Premium Member
 
Join Date: Dec 2009
Location: Canada
Posts: 686
Hi,

To be honest with you I can't recommend any hosts with DA.. most hosts I know use cPanel, which I consider to be superior. A web host would definitely be able to help you transferring your files over.

  #7  
Old
Premium Member
 
Join Date: Oct 2009
Location: England, United Kingdom
Posts: 9,135
You might want to switch to cPanel as there are much more hosting providers using it. It also makes it much easier when you want switch hosts.

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  #8  
Old
Web Hosting Evangelist
 
Join Date: Oct 2008
Posts: 533
What... have any of you guys tried Directadmin at all? Like actually use it instead of judging it by its simplistic theme? Directadmin destroys cPanel in terms of usability from the enduser point of view. The minimal interface loads quickly and does everything you can possibly need and more in a shared hosting environment.

I'll save you the troubles of researching new hosts, just look at medialayer. Its probably the only big Directadmin host now that hasn't changed ownership, and holds a solid track record.

To migrate, use the "Create/Restore Backups" function that will produce a backup file that you can upload it to the new host and walla done!

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  #9  
Old
Newbie
 
Join Date: Dec 2010
Posts: 16
Heh.. I know exactly which host you have now.
Not sure if I can say, but it rhymes with "Post kiwi".

I have them too. I posted here not long ago with a very similar dilemma. Be sure to let us know (and even PM if you remember!) where you end up. I'm very interested.

That IRC channel was awesome, btw. I miss that.

  #10  
Old
Newbie
 
Join Date: Dec 2010
Posts: 8
Whoa, lots of responses.. lemme just cover everything in one post!

Quote:
One thing you could do in any situation where this is the case, is *subscribe* to that forum or section. Most providers keep a separate section in their forums for announcements and outages and getting an email that there is a new thread and it's subject would be helpful.
That'd work if they were even good about keeping up with their forum, as far as announcement go. They usually just seem to wait for people to post that they're having problems. Seriously, the customer service is nonexistent.

Quote:
You mentioned that your current host's shared IP's have landing on many blacklists...I assume you've also tried making your IP dedicated? I would also assume that you need more than one IP under a single account?
I have NO idea how it goes. All I know is that when I looked on the forum, many other people across several of the servers are having the same problem. The host's response is usually something to the effect of "It's hard to get off black lists, so YOU can try if you want". It's felt very hands-tying.

Re all the Direct Admin vs Cpanel comments: Direct admin is all I've ever used, and it's idiot proof enough that I can handle it. I know how to use it, I'm comfortable with it.. I just don't want to relearn everything when there is something I know I like.

Fizzter: sounds like you've got it! Were you one of the sites that got hacked yesterday? It was the last straw for me.

  #11  
Old
Premium Member
 
Join Date: Oct 2009
Location: England, United Kingdom
Posts: 9,135
Quote:
Originally Posted by BurntOut View Post
Re all the Direct Admin vs Cpanel comments: Direct admin is all I've ever used, and it's idiot proof enough that I can handle it. I know how to use it, I'm comfortable with it.. I just don't want to relearn everything when there is something I know I like.
Fiar enough! PowerMonster is supposed to be good ( http://powermonster.net )

You can check reviews using http://www.webhostingtalk.com/search.php

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  #12  
Old
Junior Guru Wannabe
 
Join Date: Apr 2009
Posts: 42
Ok, well I know that if your using a shared IP, you can switch to a dedicated IP for usually around $2 extra per month. It's worth it so that you can start on a new clean slate...unless they are handing out unlcean dedicated IP's as well.

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  #13  
Old
Newbie
 
Join Date: Dec 2010
Posts: 8
Quote:
Originally Posted by lweeks View Post
Ok, well I know that if your using a shared IP, you can switch to a dedicated IP for usually around $2 extra per month. It's worth it so that you can start on a new clean slate...unless they are handing out unlcean dedicated IP's as well.

They've been claiming that the new IPs were clean, but they aren't.

Seriously, I'm just done with them. I'm past the point of even being open to staying with them. Not only did they allow my sites - and OTHER people's sites to get hacked from THEIR side, they handled it horribly. I'm just sick of being stuck wondering when my site will be up.

  #14  
Old
Reliable Web Host
 
Join Date: Jun 2003
Location: Louisiana
Posts: 561
Check signatures in the forum. Contact hosts to test their support time. Check their IP for blacklisting. Any good host will have no problem helping you move everything over.
I'm sure your new host is closer than you think.

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  #15  
Old
Dependable Web Services
 
Join Date: Jun 2010
Location: Modesto, Ca. - USA
Posts: 5,447
Just out of curiosity, would you mind sharing who you are currently hosting with and some of the problems you have been experiencing?

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