Results 1 to 25 of 27
Thread: The Hotmail issue
-
11-14-2009, 01:25 PM #1Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
The Hotmail issue
Hello, I am currently having issues with sending email to Hotmail.
The email gets to the user, but it gets stuck in the Junk folder.
I have setup SPF, DomainKeys, rDNS and signed up to SNDS and I still do not know what to do.
Domain: raf-bsccf.co.uk
Thanks.Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 01:33 PM #2Uptime Aficionado
- Join Date
- Mar 2009
- Location
- /usr/bin/perl
- Posts
- 971
Your rDNS does not match the SMTP header sent out by your mail host, which may cause problems. Make sure to set the rDNS as the FQDN of that machine specifically, and not just the domain.
Ask me about CloudCentrum (coming soon) -- The complete, turn-key cloud software solution
-
11-14-2009, 01:53 PM #3Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Set it back
Here are the headers being used:
PHP Code:$headers = "From: RAF Intranet <noreply@raf-bsccf.co.uk>\n"; // I suggest you try using only \n
$headers .= "MIME-Version: 1.0\n";
$headers .= "Content-type: text/html; charset=iso-8859-1\n";
$headers .= "Reply-To: me <noreply@raf-bsccf.co.uk>\n";
$headers .= "X-Priority: 1\n";
$headers .= "X-MSmail-Priority: High\n";
$headers .= "X-mailer: Intranet";
Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 02:42 PM #4Retired Moderator
- Join Date
- Mar 2004
- Location
- Singapore
- Posts
- 6,990
Try asking Hotmail here http://postmaster.hotmail.com/
I had such problems everytime I add in a new server, just put a test domain and report to Hotmail, they will normally whitelist it.
-
11-14-2009, 02:52 PM #5Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 04:28 PM #6Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Small-ish update.
Turned the following settings on:
Send outgoing mail from the ip that matches the domain name in /etc/mailips (*: IP can be added to the file to change the main outgoing interface)
Send HELO based on the domain name in /etc/mailhelo (*: HELONAME can be added to the file to change the default helo name)
and applied setting as per http://twiki.cpanel.net/twiki/bin/vi...imDifferentIps.Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 04:47 PM #7Web Hosting Evangelist
- Join Date
- Sep 2009
- Posts
- 502
isn't homail just an issue in itself it is so plagued with spam that microsoft should just burn it to the ground.
-
11-14-2009, 05:12 PM #8relax, im a professional
- Join Date
- Dec 2007
- Posts
- 1,278
Did this resolve your issue?
James Paul Woods
Operations Manager
HostKitty Internet Services
-
11-14-2009, 05:33 PM #9Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 05:59 PM #10Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Here are the headers, from the most current config:
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtTQ0w9NA==
X-Message-Status: n:0
X-SID-PRA: bsraf@h1.radonsystems.net
X-Message-Info: z6+tzUa3IoTfbOjXjdaFolTNU9KHh0AYvx6ExOF8HzeGCVleOLzyVz9tajsoh/VXjSwRm6pcyGBJO++83lhEtD2rA98cRKUv
Received: from raf-bsccf.co.uk ([96.31.75.92]) by COL0-MC4-F11.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
Sat, 14 Nov 2009 12:36:34 -0800
Received: from bsraf by h1.radonsystems.net with local (Exim 4.69)
(envelope-from <noreply@raf-bsccf.co.uk>)
id 1N9PMI-0001RM-DS
for myemail@hotmail.co.uk; Sat, 14 Nov 2009 15:36:34 -0500
To: myemail@hotmail.co.uk
Subject: This week\'s orders
Reply-To: intranet <noreply@raf-bsccf.co.uk>
From: intranet <noreply@raf-bsccf.co.uk>
MIME-Version: 1.0
Content-type: text/html; charset=utf-8
X-Priority: 1
X-MSmail-Priority: High
X-mailer: Intranet
Message-Id: <E1N9PMI-0001RM-DS@h1.radonsystems.net>
Sender: <bsraf@h1.radonsystems.net>
Date: Sat, 14 Nov 2009 15:36:34 -0500
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - h1.radonsystems.net
X-AntiAbuse: Original Domain - hotmail.co.uk
X-AntiAbuse: Originator/Caller UID/GID - [531 531] / [47 12]
X-AntiAbuse: Sender Address Domain - raf-bsccf.co.uk
Return-Path: noreply@raf-bsccf.co.uk
X-OriginalArrivalTime: 14 Nov 2009 20:36:35.0138 (UTC) FILETIME=[28599A20:01CA656A]Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 06:03 PM #11Uptime Aficionado
- Join Date
- Mar 2009
- Location
- /usr/bin/perl
- Posts
- 971
Try communicating manually with your mailserver, e.g. "telnet host.domain.tld 25" . . .
After RCPT TO: in the standard conversation, and once your mail server realizes that it's not being asked to relay to a user or domain that it hosts, it should error out with 554 or similar. Yours just gives 250 OK. I bet hotmail thinks you're an open relay.Ask me about CloudCentrum (coming soon) -- The complete, turn-key cloud software solution
-
11-14-2009, 06:22 PM #12Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Several online tools report the same thing:
Testing 96.31.75.92 on port 25... successful! - the SMTP server is NOT an open relay
I'm using Putty to get in, and when I enter the command RCPT TO: I recieve error
503 sender not yet givenShamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 06:30 PM #13Uptime Aficionado
- Join Date
- Mar 2009
- Location
- /usr/bin/perl
- Posts
- 971
You have to have the conversation it wants you to have
EHLO example.example.com
MAIL FROM: test@example.com
RCPT TO: user@example.com
That said, I was also using an online tool http://mxtoolbox.com/ and when I did it manually it did give me 550, just like it should have.
I guess it's possible that hotmail is making the same mistake as that online tool, but now I'm just taking shots in the darkAsk me about CloudCentrum (coming soon) -- The complete, turn-key cloud software solution
-
11-14-2009, 06:34 PM #14Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Ok, just did the communication, and it killed me off :/ it just closed
Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 06:39 PM #15Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Hang on, this doesn't look good:
220-h1.radonsystems.net ESMTP Exim 4.69 #1 Sat, 14 Nov 2009 17:39:53 -0500
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
EHLO server.neutron.com
250-h1.radonsystems.net Hello server.neutron.com [my IP]
250-SIZE 52428800
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
MAIL FROM: test@example.com
250 OK
RCPT TO: user@example.com
250 Accepted
However, http://www.rbl.jp/cgi-bin/svcheck.cg...ms.net&lang=en shows some useful info...Last edited by RS Shamil; 11-14-2009 at 06:49 PM.
Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 07:02 PM #16Uptime Aficionado
- Join Date
- Mar 2009
- Location
- /usr/bin/perl
- Posts
- 971
-
11-14-2009, 07:07 PM #17Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
true, however, I've done further testing, more online and ones by myself, but can't be 100%. Here's the report from abuse.net
Mail relay testing
Connecting to raf-bsccf.co.uk for anonymous test ...
<<< 220-h1.radonsystems.net ESMTP Exim 4.69 #1 Sat, 14 Nov 2009 18:06:14 -0500
<<< 220-We do not authorize the use of this system to transport unsolicited,
<<< 220 and/or bulk e-mail.
>>> HELO www.abuse.net
<<< 250 h1.radonsystems.net Hello verify.abuse.net [208.31.42.77]
Relay test 1
>>> RSET
<<< 250 Reset OK
>>> MAIL FROM:<spamtest@abuse.net>
<<< 250 OK
>>> RCPT TO:<securitytest@abuse.net>
<<< 550-verify.abuse.net (www.abuse.net) [208.31.42.77] is currently not permitted
<<< 550-to relay through this server. Perhaps you have not logged into the pop/imap
<<< 550-server in the last 30 minutes or do not have SMTP Authentication turned on
<<< 550 in your email client.
Relay test 2
>>> RSET
<<< 250 Reset OK
>>> MAIL FROM:<spamtest>
<<< 501 <spamtest>: sender address must contain a domain
Relay test 3
>>> RSET
<<< 250 Reset OK
>>> MAIL FROM:<>
<<< 250 OK
>>> RCPT TO:<securitytest@abuse.net>
<<< 550-verify.abuse.net (www.abuse.net) [208.31.42.77] is currently not permitted
<<< 550-to relay through this server. Perhaps you have not logged into the pop/imap
<<< 550-server in the last 30 minutes or do not have SMTP Authentication turned on
<<< 550 in your email client.
Relay test 4
>>> RSET
<<< 250 Reset OK
>>> MAIL FROM:<spamtest@raf-bsccf.co.uk>
<<< 250 OK
>>> RCPT TO:<securitytest@abuse.net>
<<< 550-verify.abuse.net (www.abuse.net) [208.31.42.77] is currently not permitted
<<< 550-to relay through this server. Perhaps you have not logged into the pop/imap
<<< 550-server in the last 30 minutes or do not have SMTP Authentication turned on
<<< 550 in your email client.
Relay test 5
>>> RSET
<<< 250 Reset OK
>>> MAIL FROM:<spamtest@[96.31.75.92]>
<<< 501 <spamtest@[96.31.75.92]>: domain literals not allowed
Relay test 6
>>> RSET
<<< 250 Reset OK
>>> MAIL FROM:<spamtest@raf-bsccf.co.uk>
<<< 250 OK
>>> RCPT TO:<securitytest%abuse.net@raf-bsccf.co.uk>
<<< 250 Accepted
Relay test result
Hmmn, at first glance, host appeared to accept a message for relay.
THIS MAY OR MAY NOT MEAN THAT IT'S AN OPEN RELAY.
Some systems appear to accept relay mail, but then reject messages internally rather than delivering them, but you cannot tell at this point whether the message will be relayed or not. You cannot tell if it is really an open relay without sending a test message; this anonymous user test DID NOT send a test message.Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 07:30 PM #18Uptime Aficionado
- Join Date
- Mar 2009
- Location
- /usr/bin/perl
- Posts
- 971
The open relay issue may be related to this http://www.webhostingtalk.com/showthread.php?t=671553
As this "login grace period" is the default configuration for cPanel, and, presumably, many cPanel hosts send to hotmail, the open relay bit might not even be what's causing the hotmail problem in the first place.
At this point maybe your best option would just be to contact their support team and ask to be white-listed.Ask me about CloudCentrum (coming soon) -- The complete, turn-key cloud software solution
-
11-14-2009, 07:33 PM #19Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 08:57 PM #20relax, im a professional
- Join Date
- Dec 2007
- Posts
- 1,278
You would probably know if you had an open relay.
I don't think that you do. The best thing to do if your concerned about hotmail delivery is contact them and see if they will respond to you. They aren't going to whitelist you since you utilize the ipspace of someone else, if you owned the ip's it might be a little different.
I don't think in 2009 delivery to hotmail.com means anything to anyone. We specifically blacklist hotmail.com because of the spam we get from them and microsoft doing absolutely nothing about it. Hotmail is what the blue screen of death was in Windows.
Everything looks fine with your configuration. Can you deliver email to a gmail account without hitting the spam folder? What types of content are you putting in the test emails? Sometimes the content of the message will determine how it's handled.James Paul Woods
Operations Manager
HostKitty Internet Services
-
11-14-2009, 09:05 PM #21Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
Interesting The only reason I am fighting for this is becuase over 80% of the intranet users are likely to use Hotmail.
Yep, delivery to Yahoo, Gmail etc is perfect! The emails are HTML since we do apply some fonts and such occassionally. In the test emails, I am basically writing a little introductory email to the system, in HTML, with a few bullet points etc.Shamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-14-2009, 11:03 PM #22relax, im a professional
- Join Date
- Dec 2007
- Posts
- 1,278
Where are you getting your facts about 80% of internet uses using hotmail; from the MSN Insider newsletter?
I think that the majority of internet uses utilize gmail and if your mail is going fine to gmail i'd say your good to go.
I don't know anyone that uses hotmail, haven't for years.James Paul Woods
Operations Manager
HostKitty Internet Services
-
11-15-2009, 07:49 AM #23Web Hosting Master
- Join Date
- Sep 2009
- Posts
- 1,976
EDIT!
I had the same problem. I sent them an email to WINLV.EDFS.00.00.EN.NCO.QUE.ES.T03.S....microsoft.com
and after a day or two I get a response and everything was ok. Please do not ask me where did I get this email address because I do not remember.
Last edited by LVPSHosting; 11-15-2009 at 07:49 AM. Reason: typo
█LVPSHosting.com|Virtual Private Servers|Dedicated Servers|
█Managed Hosting Solution|24/7/365 Support
█Datacentar and servers location: Holland, Europe
-
11-15-2009, 08:25 AM #24Empowering Websites
- Join Date
- Mar 2008
- Location
- UK
- Posts
- 1,135
From the list of users (and emails) I've to add to the intranet. , it's a young generation, at least 90% on the list are teenagers.
Hmm interesting I' contacted Microsoft, and was informed that the IP was [blocked] as the server on the IP had sent spam mail before.
The rep has placed a fix for me. So, I'll report back in 48 hoursShamil Nunhuck, - Radon Systems Limited
█ VPS + Dedicated Server Hosting and Management
█ vBulletin / XenForo Hosting and Services
█ Server / Website Consultation
-
11-15-2009, 08:30 AM #25Retired Moderator
- Join Date
- Mar 2004
- Location
- Singapore
- Posts
- 6,990
Yeap they will take a bit of time. But you are lucky it is Hotmail, at least they do reply though sometimes emails may shot back and fro before everything gets cleared up.
Similar Threads
-
Issue with Hotmail and VBulletin...
By pimpfelix in forum Hosting Security and TechnologyReplies: 2Last Post: 09-02-2008, 08:33 PM -
Yet Another Hotmail And Yahoo Spam Issue
By tansu in forum Hosting Security and TechnologyReplies: 7Last Post: 07-02-2008, 03:37 AM -
Hotmail Issue Cpanel
By mali in forum Hosting Security and TechnologyReplies: 0Last Post: 03-27-2007, 07:21 AM -
Issue with mail() and gmail, hotmail, yahoo...
By ATLienGeorgia in forum Hosting Security and TechnologyReplies: 11Last Post: 02-23-2006, 12:49 AM -
Hotmail issue
By N_F_S in forum Hosting Security and TechnologyReplies: 1Last Post: 02-22-2006, 09:39 AM