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Thread: Need contact with Ecatel
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11-05-2009, 08:51 AM #1Junior Guru Wannabe
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Need contact with Ecatel
Hello!
I have presale questions, but Ecatel support not answer.
Which him contact?
Thanks.
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11-05-2009, 08:53 AM #2The Linux Specialist
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Only Ecatel can answer your questions.
How long did you wait already?
Specially 4 U
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11-05-2009, 09:14 AM #3Web Hosting Master
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If it is not a wait for days, may be because of sales hours are restricted(not 24/7). Hope you will get a reply soon. BTW their site seems to be under maintenance.
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Matt A.
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11-05-2009, 09:16 AM #4Junior Guru Wannabe
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12 hours..
him MSN not offline too.
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11-05-2009, 09:19 AM #5Web Hosting Master
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Perhaps this tells you something about this company and maybe you should look elsewhere? I would see this as a red flag - along with a number of threads I have seen about them here, it might be worth a search.
Toby
Xeo Solutions - Discovering Innovation
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11-05-2009, 09:21 AM #6Web Hosting Master
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iHubNet Ltd - Premium Hosting Solutions 4 ALL
• Solid Support • Solid Equipment • Solid Network
Shared Hosting / Reseller Hosting / Managed Server
Matt A.
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11-05-2009, 10:45 AM #7Web Hosting Evangelist
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hello!
I cannot find unreplied sales request for 12 hours, something must be wrong! Can you please provide me the ticket ID or pm me your e-mail address. We will immediatey investigate why you have no reply and get back to you! thanks!
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11-05-2009, 10:54 AM #8Junior Guru Wannabe
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In MSN not answer. U use MSN for business? Or contact with u sales only by email?
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11-05-2009, 11:01 AM #9Web Hosting Evangelist
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Hey,
MSN is not used so often, reason to many people asking for sales and MSN is not multiuser Best is to e-mail, its availibe 24/7 for you!
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11-05-2009, 11:24 AM #10Web Hosting Master
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11-05-2009, 11:27 AM #11Web Hosting Evangelist
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Sales is not GAURANTEED 24/7 availible. But replies are within 1-3 hours. And sometimes within a few minutes already.
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11-05-2009, 11:37 AM #12Web Hosting Master
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Toby
Xeo Solutions - Discovering Innovation
Managed Service Provider & Cloud Hosting | Launching Late August 2019
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11-05-2009, 11:40 AM #13Web Hosting Master
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11-05-2009, 11:54 AM #14Web Hosting Evangelist
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11-07-2009, 05:49 AM #15Newbie
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Hi My Name is Ahmadreza
i Want To Contact With Ecatel Too. But i Have Not Eny E-Mail From Ecatel
Only There is One That Refer To sale (sales@ecatel.net)
is There Another Way To Contact To Admin?? Only Ecatel Can Solve My Problem
Please Help!
Regards
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11-07-2009, 02:52 PM #16Junior Guru Wannabe
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Really interesting
So why should customers wait 12 hours you can answer even in times of Down Time
Awful because you support some of our credit destroyed
With respect
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11-07-2009, 02:55 PM #17Web Hosting Evangelist
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Hello,
Ecatel support is much faster then 12 hours, when you abuse it.. like you did its a totally different matter. Thats why we terminated all agreements with you in person and your company.
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11-07-2009, 03:02 PM #18Junior Guru Wannabe
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I really notice
Never, Do not contract with the company
And clear reasons
Network Issues
Downtimes Issues
Support Die
With respect
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11-07-2009, 03:27 PM #19Web Hosting Evangelist
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Mr warez-host.com
We advise any other hosting provider the same, having you as client is BIG BIG troubles.
1) no network downtimes at all here. You probably mean your server went down on a DAILY basis and did not come back after remote reboot. Ecatel even give you FREE Remote KVM and you could not fix the server.
2) downtime again.. own fault. Network is 100% up and was 100% up.
3) Opening atleast 2 tickets daily for months with us is to much and only having 2 servers.
My final post, we are so tired of you.. Continue your illegal activities somewhere else.. please.
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11-07-2009, 03:36 PM #20Junior Guru Wannabe
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seems be just jives
You are denied
Really sorry for you
What we have illegal activities ?
why you staff said as all time that IGNORED All dmca notice ?! ? !
i know high illegal site and company located with you , that will TRANFER From Dangerous ecatel
Do you like noise?
Regards,
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11-07-2009, 04:30 PM #21Divided by Zero
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It seems that ServerBoost has taken your website on its servers. Poor guys.
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11-07-2009, 04:34 PM #22Junior Guru Wannabe
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our servers under attacks from ECATEL
this is a game , ecatel ??
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11-07-2009, 04:37 PM #23Web Hosting Guru
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Interesting info on whois of the IP address... apparently, it's owned by "Warez-Host Inc".
Somehow, I think that's not entirely truthful...There are 10 kinds of people, those who understand binary and those who don't.
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11-07-2009, 07:32 PM #24Newbie
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11-08-2009, 12:50 AM #25UNMETERED SPECIALIST
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Opening 2 tickets daily (having 2 servers) may not be accepted by many small providers true. But for "large" providers they will not mind even if you open 10 tickets a day they will not mind since they have hundreds of workers working 24/7 only to answer tickets and different persons take over tickets at different times.
But if you open 2 tickets daily (having 2 servers) it will not be accepted by any "small" providers where a couple of persons work. You should try to solve your own issues unless it is a server hardware failure or network issue, and that when yo were provided free KVM you really can do anything on your own.
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