Results 1 to 19 of 19
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10-20-2009, 01:44 PM #1New Member
- Join Date
- Feb 2008
- Posts
- 4
AIT (Advanced Internet Technologies, Inc.) ait.com is down
Looks like ait.com, tybit.com, aitcom.net and all my sites hosted there are down
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10-20-2009, 02:21 PM #2New Member
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- Feb 2008
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- 4
Looks like they are back up after being down since at least 9 AM this morning. Not good.
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10-20-2009, 02:58 PM #3New Member
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- Oct 2009
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- 2
AIT was down since 4:30 am est. They just went back up.
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10-20-2009, 08:46 PM #4New Member
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- Oct 2008
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- 1
Actually they started having problems at around 3:20 AM EST and just now appear to be getting domains back as one I monitor hosted by them came up at 2:15PM EST. That's 11 hours, down and of course their System Status page has no mention of going down or anything.
This is the second MAJOR outage in two months.
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10-21-2009, 02:08 AM #5New Member
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- Oct 2009
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- 2
They've updated their system page stating that it was a problem with Time Warner Telecom and not AIT. The last outage was a major core router meltdown. Hope they manage to stay stable from here on in.
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10-21-2009, 11:29 AM #6New Member
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- Oct 2008
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- 1
Yeah right!
Could you provide a link because yesterday I was checking and it of course had nothing.
Also I hesitate to buy that excuse and really didn't buy the last one either. The reason I say that this time is the POP3 logs I have show the initial response from AIT was a "connection refused". This lasted for awhile before I started seeing "Host Not Found". If it was a TW issue I don't think I would have seen "connection refused".
If you can provide that link I am going to do some back channel stuff to see if I can get TW to say it was on them or not.
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10-21-2009, 11:44 AM #7New Member
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- Oct 2008
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- 1
I found the link and status update. I am seeing if I can confirm with TW this is what happened.
Doesn't negate the fact they should have more redundancy if they want to play in this space. Using Twitter as a "Status Update" vs. having a setup with a low end offsite webserver which can respond to status updates, provide contact numbers and such is not a backup plan.
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10-21-2009, 11:50 AM #8New Member
- Join Date
- Oct 2008
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- 1
Sorry for being such a busy beaver but if you read their excuse for going down and then read what they say their setup is built like one or the other is a lie:
AITs Data Center is built based on industrial strength infrastructure that includes
* Dual OC-192 fiber optic connectivity
* Multiple backbone providers utilizing multi-homed networks
* Dual OC-12 Lucent and Alcatel multiplexers
* Cisco 7000 series routers & switches
* Ultra-fast, multi-processor RAID servers
* SONET technology for maximum redundancy, fault tolerance, and load balancing
* AIT NOC routes IP traffic down the fastest path using BGP4 protocol
* 93,000 sq. ft. data center
* Rigorous physical, electronic, and personnel security measures protect your data
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10-21-2009, 03:10 PM #9New Member
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- Oct 2009
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- 2
AIT Downtime
It looks as though you've done your homework. In addition to their status message, I received a detailed message from the VP at AIT with a complete explanation of what happened. I don't doubt it at all. Just hope that there are no more lengthy timeouts.
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10-21-2009, 03:22 PM #10Web Hosting Master
- Join Date
- Apr 2005
- Location
- Raleigh, NC
- Posts
- 816
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10-29-2009, 03:47 PM #11New Member
- Join Date
- Oct 2008
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- 1
It was not my email client. I have the POP3 connection to AIT logging and as I said the first errors were a "connection refused". Without any further scanning that error in itself tells me I was connecting to their servers yet their servers responded by refusing the connection. If the connection itself was down there would have been no server to "refuse" the connection.
Also I tried contacting multiple RR folks in the Raleigh area with no solid response but each said they were unaware of any outage of either cable or Telco services. They would not however say it hadn't happened.
BTW not sure if I mentioned this but if you Google AIT's address you'll find their building being listed for sale.
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10-29-2009, 05:10 PM #12Web Hosting Master
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- Oct 2007
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- 750
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10-29-2009, 05:33 PM #13New Member
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- Oct 2008
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- 1
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10-29-2009, 05:56 PM #14Web Hosting Master
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- Oct 2007
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- 750
Sorry I went for the (I assume) holding company:
Domain Name: ait.com
Registrar: CSMJBS Enterprises
Registrant Contact
Name: CSMJBS Enterprises - Private Registration
Address: 412 Lavender Ct.
N. Las Vegas NV 89031-0520
US
Email webmaster@ait.com
Hence could well be my mistake
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10-07-2010, 03:28 PM #15New Member
- Join Date
- Oct 2008
- Posts
- 1
Email Down Again, Support Won't talk/fix
Customer's email is down again today. Finally busted through the voicemail tree at AIT and told support the email was down. The answer was:
"When the reseller reports a problem ticket we will fix the server"
If the reseller would respond I wouldn't have been calling AIT you ditz. You know there is a server problem but you won't address it, nice customer support.
Anyway the POP server is just not responding while the SMTP server reports it's in read only mode for some of the files thus won't write the incoming email to process.
LAME!
If anyone has the CEO's email addie please post it, heck got his cell, I'll call him.
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10-08-2010, 08:21 AM #16New Member
- Join Date
- Oct 2010
- Location
- Connecticut
- Posts
- 0
Ait has copied and pasted the same information to me in my ticket. My web sites have been down for over 24 hours, with sporatic email access, none for the past 12 hours. After hosting with them since 1997, I'm jumping ship.
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10-08-2010, 08:24 AM #17New Member
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- Oct 2010
- Location
- Connecticut
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- 0
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10-08-2010, 09:21 AM #18New Member
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- Oct 2010
- Location
- Connecticut
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- 0
Just talked with AIT, they said they will have everything up by 1 pm today, 10/8/2010.
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10-08-2010, 08:48 PM #19New Member
- Join Date
- Oct 2010
- Location
- Connecticut
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- 0
They lied, 8:48 pm, all my servers and email are still down.
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