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Thread: Trouble with myvpshost
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10-10-2009, 10:53 AM #1Newbie
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- Oct 2009
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Trouble with myvpshost
Hello I am a customer of myvpshost.com. My vps is down for 60 hours!!! I have sent emails. I used tickets. I called them from Turkey. Nobody answered.
I called softlayer, the datacenter provider. They said they cannot help.
More than two years, I had not any problem. But now, I am really going crazy.
What should I do?
60 hours!
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10-10-2009, 11:04 AM #2Temporarily Suspended
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- Aug 2009
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- 115
Do you have backup, If so.. Move on is the best thing you could possibly do.
If not.. Your stuck
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10-10-2009, 11:07 AM #3Newbie
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- Oct 2009
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My backups are too old. I need someone to just restart my server.
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10-10-2009, 02:36 PM #4Disabled
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- Sep 2009
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- /home
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You don't have a web panel to access the VPS?
That's bad service...60 hours jeez.
For my customers, as soon as a ticket is opened the alarm goes off on my iPhone
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10-10-2009, 02:36 PM #5Disabled
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- Sep 2004
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- India
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Hi,
If you just need to restart the server then there is not way other then keep on contacting your hosting provider.
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10-10-2009, 06:37 PM #6Web Hosting Guru
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- Jan 2006
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- Ontario, Canada
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From their site:
- Hosted VPS = - Monitored Services = - Critical Services = 0 - Open Tickets = 1578
Good luck...Shared Hosting / Reseller Hosting / Email Hosting
Dedicated Servers / Unmetered Servers / Linux & Windows VPS
DME Hosting, LLC [http://www.dmehosting.com]
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10-10-2009, 06:56 PM #7Web Hosting Master
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- Jan 2008
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- Jax, FL
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Looks like their Kayako license expired as well :-/
http://support.myvpshost.com/
Good luck!
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10-10-2009, 07:04 PM #8Web Hosting Evangelist
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- Jan 2008
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- 519
I think what he was asking, what should he do? Not discuss your service.
taylankoca.... How old are your backups? Are you prepared to move? If you are in vulnerable state and have clients, then I suggest you start looking at another service immediately. If you are not in a vulnerable state, then I suggest maybe be hanging tight and hopefully you get resolution soon (but as well... start looking for alternatives for a future back up plan).Last edited by redmeds; 10-10-2009 at 07:09 PM.
Mike
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10-10-2009, 07:05 PM #9Web Hosting Guru
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- Jan 2006
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- Ontario, Canada
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Try calling 1-877-318-4562 and ask whats up if you get through.
Shared Hosting / Reseller Hosting / Email Hosting
Dedicated Servers / Unmetered Servers / Linux & Windows VPS
DME Hosting, LLC [http://www.dmehosting.com]
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10-10-2009, 07:35 PM #10Web Hosting Master
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- Jun 2009
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- Vancouver
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I wonder if you have got this resolved yet?
█ ITSJUSTHOSTING.com - Managed Hosting Solutions.
█ Fully managed Business web hosting, cPanel VPS, Hybrid and Dedicated Servers!
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10-11-2009, 12:55 AM #11Newbie
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- Oct 2009
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- 11
No I can not resolved it. I called softlayer again and again. They said they have no right to do anything to the servers they rent to myvpshost. 72 hours. It is the worst day of my hosting life.
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10-11-2009, 01:04 AM #12Temporarily Suspended
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- Feb 2004
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- USA
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- 1,572
72 hours is a lot of time, and no update from your provider?
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10-11-2009, 01:21 AM #13Newbie
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- Oct 2009
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- 11
No! Nobody answers.
Email, phone, ticket, I tried everything.
At first I was going crazy. Now I am relaxed. There is nothing to do.
If you know a way to JUST A RESTART, please please please let me know. I have more than 30 customers, calling me frequently.
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10-11-2009, 01:58 AM #14Temporarily Suspended
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- Feb 2004
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- USA
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Did you make backups?
I hope you did otherwise you'll have to start allover.
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10-11-2009, 02:21 AM #15WHT Addict
- Join Date
- Apr 2009
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- 126
Did softlayer say if they paid their bill? Their main site is not hosted on softlayer.
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10-11-2009, 10:47 AM #16Newbie
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- Oct 2009
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- 11
No I do not have backups. I've already rent another vps in Turkey. But I need the files on the vps. It is really really really shocking!
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10-11-2009, 12:07 PM #17Web Hosting Evangelist
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- Jan 2008
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- 519
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10-11-2009, 03:03 PM #18Newbie
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- Oct 2009
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No. The server is not responding.
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10-11-2009, 08:08 PM #19Aspiring Evangelist
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- Sep 2009
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- 375
Wow that is definitely not a good sign. There are some that starts really good but after a few years or so just suddenly changes when it comes to good service is concern. I suggest you look for another one.
FreePRchecker.com hosted by In2net Linux VPS
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10-12-2009, 08:51 AM #20Newbie
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- Oct 2009
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- 11
I'm trying to find a way. If this is a vps, the machine should be shared by other clients. If I can find them, they may restart all the machine.
Is it possible?
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10-12-2009, 02:11 PM #21Junior Guru Wannabe
- Join Date
- Sep 2006
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- 76
Have you tried PMing Susy? http://www.webhostingtalk.com/member.php?u=130466
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10-13-2009, 05:27 AM #22Newbie
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- Oct 2009
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- 11
The problem is solved on the fifth day. I do not know how. Thank you.
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