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  1. #1
    Join Date
    May 2005
    Location
    Alabama
    Posts
    152

    hostlatch setup time and refund request

    I signed up for a vps paid and then the site went down How nice. Contacted Adam on AIM. He said I would have to wait 24 hours before the VPS was setup. Then I told him while the hour I was waiting for the site to come back up and/or to get an email from them I had already signed up with another company. Then he said I would Have to wait 24 hours for a refund. And then A couple hours for the VPS to be set up.

    I said Again I do not need a VPS from you I just want my money back.

    Convo Below

    DeathstarrIB (4:34:07 PM): Hey
    hlrepadam (4:34:38 PM): Hi
    DeathstarrIB (4:34:46 PM): How are you today
    hlrepadam (4:35:01 PM): Fine thank you
    DeathstarrIB (4:35:14 PM): good, I am not so Fine
    DeathstarrIB (4:36:04 PM): Your server is down and I didnt even get a email of my VPS being setup.
    DeathstarrIB (4:36:15 PM): Its been down since I paid my invoice.
    DeathstarrIB (4:36:21 PM): And I want my money back.
    hlrepadam (4:36:34 PM): What server are you on?
    DeathstarrIB (4:36:41 PM): I dont know
    DeathstarrIB (4:37:02 PM): after i paid I have not been able to get back to your site.
    hlrepadam (4:37:05 PM): If it hasnt been setup yet allow upto 24 hours.
    hlrepadam (4:37:10 PM): Yes we are moving our site to another server
    DeathstarrIB (4:37:21 PM): I would like my money back.
    hlrepadam (4:37:23 PM): This doesnt affect customers.
    hlrepadam (4:37:34 PM): You need to wait 24 hours for server setup
    DeathstarrIB (4:37:46 PM): http://downforeveryoneorjustme.com/hostlatch.net/
    hlrepadam (4:37:53 PM): As I said earlier
    DeathstarrIB (4:37:53 PM): Its been down for an hour now.
    hlrepadam (4:37:55 PM): We are moving the MAIN SITE.
    hlrepadam (4:38:00 PM): No customers are affected.
    hlrepadam (4:38:07 PM): But your vps can take up to 24 hours to activate
    hlrepadam (4:38:13 PM): Has it been past 24 hours? IF so I'd be glad to refund
    DeathstarrIB (4:38:54 PM): I do not wish to wait 24 hours, I already have another VPS from another host, setup so I can login, I want my $15 back.
    hlrepadam (4:39:05 PM): Actually not 24 hours, you only have to wait a couple hours.
    DeathstarrIB (4:39:34 PM): Listen up, I dont need it anymore, and would like you to refund my money.
    DeathstarrIB (4:40:51 PM): May I have a refund
    hlrepadam is offline (4:56:55 PM)
    Your IM will be delivered when the buddy goes online.

    Oh ya Adam you was just busted. I have filed a Dispute with Paypal in for my money. I plan to get my money back.

    From another Review I read, While your reading this Adam, I am not defacing your company, but you are when you do stuff like that and suck people in looking for cheap VPS, Quit being a scammer.




    UPDATE: I got my refund
    Last edited by VPSGuys; 09-24-2009 at 06:02 PM.
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  2. #2
    Join Date
    Nov 2007
    Location
    England
    Posts
    239
    mhmmm... Thanks for the heads up!
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  3. #3
    Gshhhh, that seems very silly. Would love to hear the other side.
      0 Not allowed!

  4. #4
    Join Date
    May 2005
    Location
    Alabama
    Posts
    152
    OK we will see. But you have the AIM Convo

    and http://downforeveryoneorjustme.com/hostlatch.net/

    and why would I lie, I am the one who wanted the VPS?
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  5. #5
    Join Date
    May 2009
    Location
    US
    Posts
    2,503

    * Fraud.

    http://downforeveryoneorjustme.com/hostlatch.net/ claims that it is online.

    And your payment was fraud therefore you were refunded (we received a paypal/bank unauthorized claim)

    His order IP address seemed to have come from a fake IP.

    Also we are not scammers, you didn't even allow 1 hour for server setup.
      0 Not allowed!

  6. #6
    mainstreamnetworks.net
    Instant vps setup
    Cpanel/WHM Direct Admin
      0 Not allowed!

  7. #7
    Join Date
    May 2009
    Location
    US
    Posts
    2,503
    Quote Originally Posted by mainstreamnet View Post
    Weird, try http://network-tools.com/default.asp...=hostlatch.net

    Ping responds from network-tools.
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  8. #8
    Join Date
    May 2005
    Location
    Alabama
    Posts
    152
    You can close this thread, I am happy I got my money and I got a VPS somewhere else, where after I paid I could atleast login to the Member area.


    Please Close.
      0 Not allowed!

  9. #9
    Join Date
    Sep 2008
    Location
    Dallas, TX
    Posts
    4,568
    @OP, calm down. You gave them one hour before charging back?

    Their website seems up for me.
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  10. #10
    Join Date
    Mar 2009
    Location
    Toronto, Canada
    Posts
    2,570
    HostLatch.net seems to be loading fine on my end. In my honest opinion, I think the OP jumped to conclusions and acted too quickly. Filing a chargeback or dispute will not always help in getting you a refund especially over PayPal as they'll likely side with the seller since a VPS or any service is non-tangible for that matter. I wouldn't call them scammers just because of this instance, it just seems like the OP was a bit impatient.
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  11. #11
    Join Date
    Apr 2009
    Posts
    360
    I agree with igxhost, I am a customer of hostlatch.net and for me so far so good (even thought this is not my main host but at least I have nothing negative to say about them).
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  12. #12
    Join Date
    Oct 2007
    Location
    United States
    Posts
    1,182
    Sounds pretty ridiculous to jump to a refund because your VPS wasn't setup within 1 hour.....wow...
    www.opticip.com - Optic IP LLC
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  13. #13
    He had decided to get refund at the start of the conversation, thats why he didn't want to wait for an hour to setup the vps.
      0 Not allowed!

  14. #14

    Talking

    Quote Originally Posted by DMEHosting View Post
    Sounds pretty ridiculous to jump to a refund because your VPS wasn't setup within 1 hour.....wow...
    Yeah, I've just the same opinion on this issue...
    The-REV, OS/2 Guru
    http://macarloshark.com/
    Trusted Since 1997
    Blog: http://my.opera.com/The-REV/blog/
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  15. #15
    Join Date
    Jun 2004
    Location
    North of some border
    Posts
    5,613
    Quote Originally Posted by Deathstarr View Post
    Please Close.
    Thread closed.

    Lois
    "Do what you can, where you are, with what you have." – Theodore Roosevelt
      0 Not allowed!

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