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  1. #26
    Join Date
    Jan 2006
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    587
    First off, never threaten legal action without researching it. Suing a host for lost files is basically impossible, a few years ago I tried the same thing with GoDaddy for a backup from a dedicated server that had a lot of customer information I had on it, the only reason I won in arbitration was due to all the credit card numbers contained in this file.

    Second, HostLaunch, as with you, do not threaten to speak with lawyers even though you have none. Don't tell a client that your lawyers can talk with their lawyers. If you had any, you would have posted "Our lawyers are handling this situation" and that would have been you only action from then out. But you are continuing to let your back end show. You actually opened yourself up for a pretty legit lawsuit when doing so.

    Also I can tell you have no legal backing what so ever by your TOS and your TOS alone.

    Third, master reseller, enough said.

    Fourth, unlimited disk space and bandwidth, enough said.

    techwacky, if you require legal advice on this matter, contact your friend or a lawyer for a free consult, but I see it going no where in a court room. Just post your review in other forums and sites.
    I'm part of the Chicago Breast Cancer 3 Day!
    Because Everyone Deserves a Lifetime.

  2. #27
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    Quote Originally Posted by HL-Adam View Post
    we have been in business to the public for about 7 months.
    There's nothing wrong with being a new venture.

    My 2cents worth:

    OP: there's no such thing as a 'free lunch',
    and backing up is always 'worthwhile' and your responsability.

    HL: Reflect on this situation, would it not have been 'wiser' to provide the OP with his 'back up' FOC, then politely request he finds more suitable hosting for his requirements from an alternative source ?

    The current situations just makes both parties look like 'silly billies'.
    _____________________________________________________________
    - There are many types of Marmalade -

  3. #28
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    Quote Originally Posted by adyshor View Post
    It is very simple to configure DNS, reverse DNS, etc.. You can also access remotely gnome interface
    Let's trace your servers and see where they are going :
    Code:
      7   138 ms   137 ms   132 ms  gnax.ge2-14.br01.atl01.pccwbtn.net [63.216.31.13
    8]
      8   140 ms   136 ms   138 ms  atl-core-g-g1-6.gnax.net [63.247.69.178]
      9   143 ms   146 ms   151 ms  209.51.131.90
     10   142 ms   148 ms   137 ms  monroe.nocdirect.com [69.73.147.64]
     11   140 ms   138 ms   143 ms  elite-systems.org [69.73.169.237]
    So you guys are hosted on http://gnax.net/. The idea here is that client is always right, because if you don't have clients, you don't have nothing . You can easyly solve this problem. You can't charge money for a back-up, forthemore if he paid the account, I would issue a dispute on paypal.
    Stop playing kiddie games and give the back-up. Maybe he has important files there!
    Hello,
    Yes, our main website server is hosted on a gnax server. However, it is a good practice to host your main hosting site on a different server than the shared hosting server that customers use.

    hosting1.hostlatch.net is 96.31.92.185 please try a trace on that. We rent a dedicated server from Hivelocity and have root access, meaning we're not resellers.
    Code:
    Hop	(ms)	(ms)	(ms)		IP Address	Host name
    1	27	27	13		206.123.69.141	-
    2	9	19	11		8.9.232.73	xe-5-3-0.edge3.dallas1.level3.net
    3	13	8	19		4.69.145.198	ae-44-90.car4.dallas1.level3.net
    4	10	10	7		64.208.110.205	-
    5	48	51	55		64.214.147.222	wbs-connect-llc.ae0.409.ar2.tpa1.gblx.net
    6	79	99	36		69.46.31.106	trans3.hivelocity.net
    7	42	34	34		96.31.92.185	hosting1.hostlatch.net
    
    Trace complete
    We're not playing games, this is the 3rd time this happened. What would you do if a customer was using 65-375% of your CPU, affecting other customers on the server, 3 times?
    Last edited by VL-Adam; 09-22-2009 at 10:03 AM.

  4. #29
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    Quote Originally Posted by HL-Adam View Post
    Hello,
    Yes, our main website server is hosted on a gnax server. However, it is a good practice to host your main hosting site on a different server than the shared hosting server that customers use.

    hosting1.hostlatch.net is 96.31.92.185 please try a trace on that. We rent a dedicated server from Hivelocity and have root access, meaning we're not resellers.
    Code:
    Hop	(ms)	(ms)	(ms)		IP Address	Host name
    1	27	27	13		206.123.69.141	-
    2	9	19	11		8.9.232.73	xe-5-3-0.edge3.dallas1.level3.net
    3	13	8	19		4.69.145.198	ae-44-90.car4.dallas1.level3.net
    4	10	10	7		64.208.110.205	-
    5	48	51	55		64.214.147.222	wbs-connect-llc.ae0.409.ar2.tpa1.gblx.net
    6	79	99	36		69.46.31.106	trans3.hivelocity.net
    7	42	34	34		96.31.92.185	hosting1.hostlatch.net
    
    Trace complete
    We're not playing games, this is the 3rd time this happened. What would you do if a customer was using 65-375% of your CPU, affecting other customers on the server, 3 times?
    If you don't have your own datacenter,then you are resseler.If you have rented colo space on datacenter,you are again resseller.So....

  5. #30
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    Sep 2008
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    Quote Originally Posted by roguehosting View Post
    If you don't have your own datacenter,then you are resseler.If you have rented colo space on datacenter,you are again resseller.So....
    Wouldn't everyone be a reseller then, except The Planet and a few others?

  6. #31
    Join Date
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    Location
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    Yes but I guess you're less of a reseller if you own your hardware (colocation), or if you lease your servers from an upstream provider. Bottom line is, you're still reselling resources it just comes down to what and how much of the resources you're reselling for revenue. With that being said, there's nothing wrong with being a reseller.

  7. #32
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    Aug 2009
    Location
    Michigan
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    170
    Your biggest mistake was using digitalpoint.

  8. #33
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    Mar 2009
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    Quote Originally Posted by Jacob Wall View Post
    Wouldn't everyone be a reseller then, except The Planet and a few others?
    Most of hosts which i know have their own datacenters.

  9. #34
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    Jan 2009
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    3,878
    Even Data Centers are Resellers... Resellers of Bandwidth, Power, even the space that they occupy was bought from somebody else (land). That's called business, its only a problem if somebody is not doing what they are supposed to be doing.

    In my mind a reseller in terms of shared hosting would be operating your own server vs using somebody's server resources that they manage. That also just sparked a thought about fully managed servers. That technically also makes you a reseller right?

    Oh well my mind is wandering off, and yeah, DP...

  10. #35
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    Quote Originally Posted by db09 View Post
    After their impossibly awesome VPS special they had on DP, I've been waiting for this to happen. Sorry it had to be you. Just a general observation, it seems like DigitalPoint is a bad place to go if you are looking for reliable hosting.
    It's not a surprise - I watch DP to see what silly things are going on but I've stopped posting there long ago.

    Quote Originally Posted by techwacky View Post
    I got reply from them:
    this is totally ****. What should i do now..... i am very angry at the moment. i feel like kicking his ass as much harder as i can.
    There's nothing you can do besides realizing that you should keep your own backups off-server.

    Quote Originally Posted by HL-Adam View Post
    Hello WHT, I'd like to show our side of the story.
    Ok.

    Quote Originally Posted by HL-Adam View Post
    The user, techwacky had been suspended numerous times for high CPU usage. On the 14th we notified him that he needed to watch his CPU usage, and if he were caught again, we wouldn't unsuspend him.
    Do you provide a way for the end user to view their CPU usage? If so then perhaps shame on them but if you don't then how are they supposed to "watch his CPU usage" ??? Did you provide the person any evidence as to what script/activity was using so much CPU?

    Quote Originally Posted by HL-Adam View Post
    Eventually, there's a point, where you can't just keep suspending and unsuspending.
    So suspend them for a final time and give them a backup and ask them to move on their merry way. You've caused more of a headache and a huge public relations issue for yourself by not just giving him his backup and allowing him to move on with his life. Just think - had you handed over the backup you very well may not have been here having to respond to this thread at all.

    You may think it's a small price to pay but if the OP wanted to they could post this up on every forum and review site they can find - probably more than you could find to try and refute it on.

    Quote Originally Posted by HL-Adam View Post
    We just terminated him, after he caused a total global outage due to his site. The $10 fee was a fee that we charge to get backups from our backup server.
    It's really sad that you have to rely on a $10 fee for backups... If a client is repetitively requesting backups then I could see charging them a fee but when you suspend the person and give them no choice but to move to another provider you should at the least provide them a backup unless they have illegal content (warez, child porn, etc).

    Quote Originally Posted by HL-Adam View Post
    (We unsuspend for free the first time, or sometimes even the second time)
    So you can arbitrarily suspend people without any evidence and then charge them a fee to re-activate their account...

    Quote Originally Posted by HL-Adam View Post
    Once he threatened legal action - all negotiations need to go through our lawyer. Feel free to have your lawyers contact ours, as we'd be more than willing to cooperate.
    I do wonder what you would do if a lawyer actually did contact you requesting the contact information of your lawyer. I sense a smoke screen but who knows - maybe you do have one although after 7 months in business and looking at your silly Terms of Service I highly doubt you've even consulted with a lawyer much less have one on retainer.

    Quote Originally Posted by HL-Adam View Post
    By the way, you've said you used All-in-one SEO pack which does use a lot of CPU if using the default settings with wordpress and the plugins.
    Hogwash, I've never seen this particular plugin use large amounts of CPU under any circumstances. This just helps to show that you are arbitrarily suspending accounts (unless you wish to provide evidence otherwise).

    Quote Originally Posted by HL-Adam View Post
    This is the 2nd time this has happened with your domain.
    Considering we allow 20% on a quad core, which is a lot of CPU usage and you broke our terms of service by continuously using 65% to 375%.
    Post evidence of this over-usage? And don't tell me it's gone because in WHM you can go to CPU/MySQL usage and go back day by day for quite some time.

    Quote Originally Posted by HL-Adam View Post
    This might be due that he pushes terabytes upon terabytes, upon terabytes of bandwidth - no we didn't suspend him because of that we have an unmetered lines but maybe with that many people on his site it might cause the huge amount of CPU usage.
    His wordpress site that you suspended is pushing terabytes of terabytes of terabytes of data??? Or did you suspend the wrong account???

    Quote Originally Posted by HL-Adam View Post
    If the customer gives us the permission, we will be more than happy to show a screenshot of proof that his domain was abusing resources.
    I wouldn't think that the screenshot would include any privileged information besides maybe their account user name or home directory path - which either could reasonably be guessed knowing the domain name.

    Quote Originally Posted by HL-Adam View Post
    We are not scammers, we aren't fraud, and we are not the worst hosting company. We've been in the business to the public for about 7 months and we are here to stay.
    7 months isn't a very long time - you haven't even filed your taxes once... I hope that you are setting money aside to pay the federal government?

    Quote Originally Posted by HL-Adam View Post
    I didn't change the whois that many times, maybe it is a bug with my domain registrar, I only changed it 2 times (Phone number change)
    I'm sure that the company that maintains those records is out to get you as well...

    Quote Originally Posted by HL-Adam View Post
    He has a FREE master reseller from us when we were having a special, our VPS's are totally different and they can utilize more CPU.
    I still don't understand - you say he was suspended for CPU usage and the usage was because he was pushing terabytes and terabytes of data but you suspended a one post wordpress blog ... so which account was pushing the terabytes - was it the wordpress blog? If not why did you suspend the blog?

    Quote Originally Posted by HL-Adam View Post
    He was using all-in-one SEO pack for wordpress which uses a lot of CPU unless you optimize wordpress and/or the plugin.
    Hahahaha, no.

    Quote Originally Posted by HL-Adam View Post
    Considering that both of you are shared hosting providers as well, what would you do if a customer was using 65-375% of your server's CPU that other customer's share as well?
    I'd show them evidence to back the claims up and tell them what their options were to handle the situation - either remedying the CPU usage or upgrading to a plan that would support the usage.

    Quote Originally Posted by HL-Adam View Post
    I'm pretty sure you would suspend them too.
    Not unless they were causing severe server stability issues in which case they would be suspended while we investigated however we would provide them with any and all evidence so that they can know what is happening and why. Also - should we suspend them and they need to upgrade and choose not to we would not keep them from obtaining a backup.

    Quote Originally Posted by HL-Adam View Post
    If you research around all-in-one SEO pack uses a lot of CPU, with 20 people on his site at a time, using that plugin and viewing various posts can use a lot of CPU.
    I've never in all of my years of web hosting experience seen the WordPress all-in-one SEO pack cause wordpress to use any more CPU than a standard wordpress installation would use.

    Quote Originally Posted by HL-Adam View Post
    Wordpress + Wordpress Plugins use a lot of CPU.
    Gross generalization imho - if this were true nobody would be running wordpress on a shared server with any plugins.

    Quote Originally Posted by HL-Adam View Post
    We have the screenshots as well to show, but the customer didn't give us permission to post the screenshot here.
    There is confidential information in these screen shots?

    Quote Originally Posted by HL-Adam View Post
    Hello,
    Yes, our main website server is hosted on a gnax server. However, it is a good practice to host your main hosting site on a different server than the shared hosting server that customers use.
    Probably a good idea

    Quote Originally Posted by HL-Adam View Post
    hosting1.hostlatch.net is 96.31.92.185 please try a trace on that. We rent a dedicated server from Hivelocity and have root access, meaning we're not resellers.
    Everybody resells on some level be it the server hardware, the connection, the power, the space, etc... That is how business works - one business provides a service or product to another as one step of their process. As an example most companies that manufacture things do not do 100% of it in-house... Raw materials are turned into intermediate goods by manufacturers and then other manufacturers turn those intermediate goods into finished goods - it's basically the same idea with servers and hosting.

    Quote Originally Posted by HL-Adam View Post
    We're not playing games, this is the 3rd time this happened. What would you do if a customer was using 65-375% of your CPU, affecting other customers on the server, 3 times?
    I'd provide them with the evidence and then allow them to either upgrade to a service that would allow them to use what they wanted or provide them with a backup and ask that they moved along should they not wish to upgrade. Under no circumstances that you've stated would I hold their backup hostage and I wouldn't charge them a fee for it either.

    Quote Originally Posted by roguehosting View Post
    If you don't have your own datacenter,then you are resseler.If you have rented colo space on datacenter,you are again resseller.So....
    True - and even the data center itself is a reseller of it's utilities and connections.

    Quote Originally Posted by Jacob Wall View Post
    Wouldn't everyone be a reseller then, except The Planet and a few others?
    Even ThePlanet is a reseller of their utilities (power) and their connections to the internet. Many choose not to see things this way but it's the reality.

    Quote Originally Posted by EnvoHost View Post
    Your biggest mistake was using digitalpoint.
    I have to agree.

    Quote Originally Posted by roguehosting View Post
    Most of hosts which i know have their own datacenters.
    Which hosts would those be? Some of the larger providers do and some of them don't. HostGator actually leases everything from ThePlanet where as other providers choose to build out their own facilities which costs millions of dollars.

    Quote Originally Posted by MikeTrike View Post
    Even Data Centers are Resellers... Resellers of Bandwidth, Power, even the space that they occupy was bought from somebody else (land). That's called business, its only a problem if somebody is not doing what they are supposed to be doing.
    Very very true and well said.

    Quote Originally Posted by MikeTrike View Post
    In my mind a reseller in terms of shared hosting would be operating your own server vs using somebody's server resources that they manage. That also just sparked a thought about fully managed servers. That technically also makes you a reseller right?
    I think most only consider somebody on a "reseller plan" a reseller but in reality I don't know any hosting provider that isn't a reseller on one level or another.
    Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
    Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
    cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
    Class-leading support that responds in minutes, not days.

  11. #36
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    Quote Originally Posted by MikeDVB View Post
    I think most only consider somebody on a "reseller plan" a reseller but in reality I don't know any hosting provider that isn't a reseller on one level or another.
    Exactly what I was getting at

  12. #37
    Join Date
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    Ohio
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    The multi-quote master returns! This one has to be a record, Mike.

    Thank you for your statement on the AIO SEO lie. If HostLatch's statement were true then I would have been dropped by my blog's host ages ago. Something doesn't add up with what you are saying, HostLatch and as the Monday Night Football pre-game shtick segment goes.
    'C'Mon Man!'

    I've browsed DP a handful of times and one of those times was to see what debacle rose out of the VPS offering you had which was an obvious attempt to rake in a few handfuls of cash by offering something you logistically could not deliver. Everything about your "company", from your posts here to your half-assed website to your unlimited offers screams "scam". I wish you could be honest and man up here about what's really going on here.

    *looks for "BS Flag" icon*

    Dave
    Last edited by db09; 09-22-2009 at 04:44 PM.

  13. #38
    Join Date
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    Here is the screenshot file i got from hostlatch:
    http://i37.tinypic.com/33djxbt.png

    i still can't believe that one post blog with one AIO-SEO plugin can make that cpu high.
    even its that high, i said him if you can't host me thn give me the backup of my site so i will put the site on my vps. but no he didn't gave me and made straight termination. Is this what web hoster's nature??
    TechWacky - The Social Tech Guide - HERE
    Currently operate servers with: Wholesale Internet, EvoSwitch, DataShack
    _) Previous servers: Limestone Networks, RapidSwitch, Poundhost, TailorMadeServers, JoesDC

  14. #39
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    Something doesn't add up here. You say you had a blog with one post, he says you were pushing terabytes upon terabytes of data from the domain.
    Last edited by db09; 09-22-2009 at 05:17 PM.

  15. #40
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    the nameserver i was in:
    ns1.hostlatch.net
    ns2.hostlatch.net

    ip: 96.31.92.185

    i have done a reverse ip and here is the result:
    122 Hosts on this IP
    most of the sites are proxy sites.
    here: http://www.ip-adress.com/reverse_ip/96.31.92.185

    too bad that they do proxy hosting on a shared hosting server.
    TechWacky - The Social Tech Guide - HERE
    Currently operate servers with: Wholesale Internet, EvoSwitch, DataShack
    _) Previous servers: Limestone Networks, RapidSwitch, Poundhost, TailorMadeServers, JoesDC

  16. #41
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    Did you have *any* other files on the account aside from the one-post wordpress blog? I'm just trying to figure out where this "terabytes and terabytes of bandwidth" statement is coming from.

  17. #42
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    Indiana, USA
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    Quote Originally Posted by techwacky View Post
    Here is the screenshot file i got from hostlatch:
    http://i37.tinypic.com/33djxbt.png

    i still can't believe that one post blog with one AIO-SEO plugin can make that cpu high.
    even its that high, i said him if you can't host me thn give me the backup of my site so i will put the site on my vps. but no he didn't gave me and made straight termination. Is this what web hoster's nature??
    Even worse in my opinion is that they are accessing WHM as ROOT but not via SSL (i.e. plaintext Root password being sent across the internet)..................
    Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
    Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
    cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
    Class-leading support that responds in minutes, not days.

  18. #43
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    Talking More than happy to!

    Post evidence of this over-usage? And don't tell me it's gone because in WHM you can go to CPU/MySQL usage and go back day by day for quite some time.
    More than happy to!

    Screenshot URL: http://i38.tinypic.com/2eyddnp.jpg
    Last edited by VL-Adam; 09-22-2009 at 05:45 PM.

  19. #44
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    Quote Originally Posted by HL-Adam View Post
    More than happy to!

    Screenshot URL: http://i38.tinypic.com/2eyddnp.jpg
    You're a little late... http://i37.tinypic.com/33djxbt.png

    So itunesgc.com was a blog with only 1 post or was it something else?
    Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
    Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
    cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
    Class-leading support that responds in minutes, not days.

  20. #45
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    Smile

    Quote Originally Posted by MikeDVB View Post
    You're a little late... http://i37.tinypic.com/33djxbt.png

    So itunesgc.com was a blog with only 1 post or was it something else?
    Yup, I seen he posted that.

    Not sure, I never visited his blog, but top and WHM reports it was using a lot of CPU with a red mark (as you can see in the screenshot)

    Have a great Tuesday!

  21. #46
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    Quote Originally Posted by HL-Adam View Post
    Yup, I seen he posted that.

    Not sure, I never visited his blog, but top and WHM reports it was using a lot of CPU with a red mark (as you can see in the screenshot)

    Have a great Tuesday!
    Yeah, it'd hard to say at this point without knowing what the site actually was - if it was a one-post wordpress site then something is seriously wrong but it doesn't look like it

    Also, I'm curious why you access a hosting server as root without using SSL?
    Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
    Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
    cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
    Class-leading support that responds in minutes, not days.

  22. #47
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    Quote Originally Posted by MikeDVB View Post
    Also, I'm curious why you access a hosting server as root without using SSL?
    His answer is probably going to be something like "I forgot..".

    I just find these threads about HostLatch to be very entertaining because "Adam" simply gets bombarded with question after question.

  23. #48
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    Quote Originally Posted by igxhost View Post
    His answer is probably going to be something like "I forgot..".
    If you install an SSL Certificate on the server (as low as around $10/year) you can turn on "Always redirect users to the ssl/tls ports when visiting /cpanel, /webmail, etc." which forces SSL for WHM as well...

    Hard to forget when it's forced on
    Last edited by Mike - MDDHosting; 09-22-2009 at 06:12 PM. Reason: typo :)
    Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
    Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
    cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
    Class-leading support that responds in minutes, not days.

  24. #49
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    Quote Originally Posted by MikeDVB View Post
    If you install an SSL Certificate on the server (as low as around $10/year) you can turn on "lways redirect users to the ssl/tls ports when visiting /cpanel, /webmail, etc." which forces SSL for WHM as well...

    Hard to forget when it's forced on
    Yep, which is why I can't wait to see what kind of response he's going to come up with this time or if he's just simply going to ignore this one.

  25. #50
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    Talking

    @igxhost, your just trolling, I believe that's against WHT rules.
    @techwacky, thanks for that website, I will bookmark it
    @MikeDVB, Couldn't you force SSL if you wanted to, even with a self-signed cert?

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