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  1. #1

    Anyone else have problem with vectorlevel

    I have been emailing and calling them and dont get a response from them. I have even left messages telling them I want to buy more services. No Responce. So now we search for a new host.

  2. #2
    Join Date
    Jun 2009
    Location
    Vancouver
    Posts
    973
    Is this the first time you've contacted them and received no response? By your post it sounds like you're a current customer.

  3. #3
    I have been tring for days. And yes I am a current customer. But I am at this second signing up for a new service. It does me no good when a company does not respond to its customers.

  4. #4
    Join Date
    Sep 2008
    Location
    Dallas, TX
    Posts
    4,568
    They have a rep here on WHT(Orien), you might want to PM him. Give them enough time to respond since it's a sales issue first though.


    edit: a few days? :O pm orien
    Jacob Wall

  5. #5
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    3,262
    I believe Vectorlevel has been sold. Not that you should start looking elsewhere. The company is possibly in the process of being integrated into another one. Give it a little time if you're in no rush.

    Good luck
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  6. #6
    Join Date
    Oct 2008
    Posts
    637
    According to their twitter page they have indeed been sold.
    http://twitter.com/vectorlevel

    Did they not inform you of the takeover ?

  7. #7
    Join Date
    May 2006
    Location
    San Francisco
    Posts
    7,325
    Hi,

    If I'm correct in assuming who you are, a member of our team called you back on Aug 31 and discussed all your questions with you over the phone and let you know that we've been having phone routing issues so you should contact us through email.

    I have relinquished control of all administrative aspects of the company since yesterday (and there were no unanswered tickets then) so I don't know if you sent emails yesterday that haven't been responded to. The company is not being integrated into another one. It will remain a separate entity with a very transparent shift in management so service quality should remain more or less the same. An email will be sent out to current customers soon informing them of the change.

  8. #8
    Join Date
    Oct 2007
    Posts
    4,332
    Quote Originally Posted by Orien View Post
    Hi,

    If I'm correct in assuming who you are, a member of our team called you back on Aug 31 and discussed all your questions with you over the phone and let you know that we've been having phone routing issues so you should contact us through email.

    I have relinquished control of all administrative aspects of the company since yesterday (and there were no unanswered tickets then) so I don't know if you sent emails yesterday that haven't been responded to. The company is not being integrated into another one. It will remain a separate entity with a very transparent shift in management so service quality should remain more or less the same. An email will be sent out to current customers soon informing them of the change.
    Is VectorLevel's new owner Voxtro (owned by Shikhir Arora)?
    Last edited by writespeak; 09-04-2009 at 10:47 AM. Reason: Fixed typo by request

  9. #9
    Join Date
    Jul 2005
    Posts
    3,784
    Quote Originally Posted by JLHC View Post
    Is VectorLevel's new over Voxtro (owned by Shikhir Arora)?
    He's like a virus, he keeps coming back....

  10. #10
    Join Date
    Aug 2008
    Location
    Pittsburgh, PA
    Posts
    66
    Quote Originally Posted by nerdie View Post
    He's like a virus, he keeps coming back....
    @Shikhir works with me, he happens to be my younger (and incompetent ) brother - I'm in my twenties and have a degree in Computer Science - I just graduated from Northwestern and honestly have decided to spend a bunch of leftover money on working on hosting firms. I let my brother work with me, under my close eye, and let him come up with some things (like company names) - after all, we are family. The name Voxtro.com was registered by him before and I liked it - catchy and brandable. I decided to brand my company with it; but I assure you I am the sole CEO and Owner and I only keep him under a close watch.

    Thanks for the comments - however, to answer the initial question to the OP: may I have the ticket ID (privately, via PM - we'd like to see the ticket so we can get a better look at this) - sorry for the delay!


    -Sameer

  11. #11
    Join Date
    Aug 2008
    Location
    Pittsburgh, PA
    Posts
    66
    To add, we just called the user (OP) and we settled down the issue - was a slight jump in confusion between the transfer of the company but we did settle it and I think he will post here soon. Thanks. I request this to be closed now, since this issue has been resolved and we know who this is (further discussion can be done through our secure client area ).

  12. #12
    Join Date
    Jul 2002
    Location
    Victoria, Australia
    Posts
    36,941
    Quote Originally Posted by Veltrap View Post
    -I request this to be closed now, since this issue has been resolved
    Let's wait till we hear from the OP.

  13. #13
    Join Date
    Oct 2007
    Posts
    4,332
    Quote Originally Posted by Veltrap View Post
    @Shikhir works with me, he happens to be my younger (and incompetent ) brother - I'm in my twenties and have a degree in Computer Science - I just graduated from Northwestern and honestly have decided to spend a bunch of leftover money on working on hosting firms. I let my brother work with me, under my close eye, and let him come up with some things (like company names) - after all, we are family. The name Voxtro.com was registered by him before and I liked it - catchy and brandable. I decided to brand my company with it; but I assure you I am the sole CEO and Owner and I only keep him under a close watch.

    Thanks for the comments - however, to answer the initial question to the OP: may I have the ticket ID (privately, via PM - we'd like to see the ticket so we can get a better look at this) - sorry for the delay!


    -Sameer
    Just curious as to why is the website and WHOIS information is not updated yet in regards to the takeover?
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  14. #14
    Join Date
    Aug 2008
    Location
    Pittsburgh, PA
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    66
    Quote Originally Posted by JLHC View Post
    Just curious as to why is the website and WHOIS information is not updated yet in regards to the takeover?

    WHOIS of VectorLevel? Orien will be sending me the domains today, and we'll update them then. Just as a security method .

  15. #15
    Join Date
    Oct 2007
    Location
    United States
    Posts
    568
    Quote Originally Posted by Veltrap View Post
    WHOIS of VectorLevel? Orien will be sending me the domains today, and we'll update them then. Just as a security method .
    Has the LLC been transferred over yet? I noticed the WHO-IS is still under his ownership. Could pose some legal/ownership problems so make sure to get on this asap.
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  16. #16
    @Veltrap:

    Hello - I am a current customer of VectorLevel, and cannot access my account, nor can I access the client area login to access the tickets. I emailed tech support at least 3 times, with no response. I signed up and paid for 1 year of service on 12/31/2008. I also tried to use the password reminder feature of the client area, but I never received the emails. Any help is greatly appreciated. Thanks.

  17. #17
    Join Date
    Aug 2008
    Location
    Pittsburgh, PA
    Posts
    66
    Quote Originally Posted by testguyct View Post
    @Veltrap:

    Hello - I am a current customer of VectorLevel, and cannot access my account, nor can I access the client area login to access the tickets. I emailed tech support at least 3 times, with no response. I signed up and paid for 1 year of service on 12/31/2008. I also tried to use the password reminder feature of the client area, but I never received the emails. Any help is greatly appreciated. Thanks.

    Hi there -

    Please contact me personally at nixceo@me.com and we'll get it resolved. I am able to access your account.

  18. #18
    Join Date
    Aug 2008
    Location
    Pittsburgh, PA
    Posts
    66
    @testguyct,


    Your issue should be resolved.

  19. #19
    Quote Originally Posted by Veltrap View Post
    @testguyct,


    Your issue should be resolved.
    Veltrap,

    I sent you an email @ nixceo. Thanks.

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