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Thread: Clients That Make Your Laugh
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08-21-2009, 12:43 PM #1Web Hosting Master
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Clients That Make Your Laugh
Hello WHT Community.
Have you ever had a Client that made you laugh so hard?
I really never had one except a client that submited a support ticket ever 5 min. It was bad..
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08-21-2009, 01:14 PM #2How Can I Help You Today?
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Client that post a video testimonial about your service on YouTube without being asked to made me laugh so hard
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08-21-2009, 01:54 PM #3Private Citizen
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08-21-2009, 02:18 PM #4Web Hosting Master
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08-21-2009, 02:20 PM #5Private Citizen
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Or if you don't want it plastered on the board, fire over a PM.
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08-21-2009, 02:31 PM #6Web Hosting Industry Expert
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I think posting the link to a client testimonial would somehow violate the WHT rules unfortunately so a PM is probably the best/only option
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08-21-2009, 02:49 PM #7Web Hosting Master
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I think it is extremely unprofessional to speak negatively, named or not, about any client in a public forum.
Someone needing help is not funny and if you think it is then you do not have the professionalism necessary to run a service-based business.
If someone repeatedly doesn't understand something about the service you provide it is your duty to a) educate them. b) brush up on your support skills because you are not explaining things in a manner they can understand.
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08-21-2009, 02:58 PM #8Junior Guru
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08-21-2009, 03:28 PM #9Disabled
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08-21-2009, 03:46 PM #10Temporarily Suspended
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if you own hosting company you will have to answer to support requests more often that is why you must make faqs section so your customers can get the answer for there questions
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08-21-2009, 04:07 PM #11Web Hosting Master
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He was sending in support tickets asking stupid questions such as like he would ask 3 times in a row can he use his bathroom it was more like a spam thing I didnt pay much mind to it a delete it it was like 2 days befor he had an invoice,
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08-21-2009, 04:36 PM #12Web Hosting Master
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08-21-2009, 04:37 PM #13Junior Guru Wannabe
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It was one of the first things I did starting a host: make a decent FAQ area that answers the basic stuff. That way, it avoids all of the obvious tickets and Live Chat contacts.
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08-22-2009, 07:33 AM #14Web Hosting Guru
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Yeah i had one or more he thought that google is browser, so i was explaining the difference between google and IE for about 30 minutes
And about 10 people asked me 10 minutes after they bought domain name why arent they first on google
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08-23-2009, 06:10 PM #15WHT Addict
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HAHA,
reading your experiences really made me laugh hard..
I guess we all should take the bright side of life...
the one that makes me laugh the hardest was..when they confuse a whmcs and their cPanel, and quickly dispute on paypal, taking the effort to explain to paypal, that we were not legitimate because we use whmcs and not cPanel..
????? I see alot of host are "not legitimate" then because they use whmcs..
OH and yeah there was one time, where a guy wrote us off as rip off stating that the only reason was that we are from Indonesia...
whats up with that?? Racist, imperialist! LOL
geez I cant stop laughing..
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08-23-2009, 06:50 PM #16Web Hosting Master
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08-24-2009, 07:51 AM #17Web Hosting Master
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Something that made me laugh... Is I know a government site that is using "free" hosting... Its like there main site for there country...
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08-24-2009, 12:03 PM #18Aspiring Evangelist
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One of my customer call me and ask, "May I change my monitor because MSN doesn't work on it"
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08-24-2009, 12:03 PM #19Web Hosting Master
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One of my customer call me and ask, "May I change my monitor because MSN doesn't work on it"Automated, Secure & Low Cost cPanel Backups (on the cloud)
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08-24-2009, 12:09 PM #20Aspiring Evangelist
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I explain him how computer works and recommend him Antivirus. Don't know what happen after that.
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08-24-2009, 12:13 PM #21Web Hosting Master
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The most common stupidity I get goes something like this... the call gets transfered to me...
Me: This is Robert, what did you break?
Them: Haha. My email isnt working, I get an error when I try to check it.
Me: Ok, bring up your browser and lets log you into web based email.
Them: Browser?
Me: Internet Explorer.
Them: I cant. I dont have internet right now and am waiting for {insert ISP} to come fix it.
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08-24-2009, 12:29 PM #22
I think moreso than make you laugh, some clients just force you to shake your head in disbelief.
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08-24-2009, 01:03 PM #23Junior Guru
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I had a potential client ask why we didn't offer unlimited space and/or bandwidth on any of our products. That was pretty funny.
My favorite though are the clients that have been sent multiple notices, given 45 days to pay an outstanding balance and then when service is disconnected, all hell breaks loose.█ Peaktera - Infrastructure as a Service
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08-24-2009, 01:16 PM #24Web Hosting Master
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Given 45 days to pay an outstanding balance and then when service is disconnected, all hell breaks loose.Automated, Secure & Low Cost cPanel Backups (on the cloud)
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08-24-2009, 01:28 PM #25Private Citizen
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