Results 1 to 15 of 15
-
08-19-2009, 11:24 AM #1CEO & Leading Designer
- Join Date
- May 2008
- Location
- Iowa
- Posts
- 1,139
What is your biggest pet peeve when dealing with a web design / development company?
Greetings,
As I'm sure most of you know I own my own Web Design & Development Agency. My concern is "What is your biggest pet peeve when dealing with a web design / development company?" I see many people express concern about deadlines not being meant, designs not being complete, lack of skills and much more. Thank you in advances for your feedback and commentsLast edited by Mike V; 08-19-2009 at 12:51 PM.
-
08-19-2009, 12:07 PM #2Web Hosting Master
- Join Date
- Jan 2007
- Location
- UK.
- Posts
- 1,097
Companies that show off their portfolio which looks amazing and then when it comes down to actually making you something it's nothing near the same quality.
Companies not answering their emails/ticket quick enough, drives me insane!
-
08-19-2009, 12:44 PM #3Web Hosting Master
- Join Date
- Aug 2001
- Location
- Boston
- Posts
- 1,568
I'm always as flexible as I can be and can understand delays. However, my biggest pet peeve is when a designer gives me (and promises) a milestone date or delivery date in writing, and the date passes by with no word or excuse from the designer.
I hold designers to their own given deadlines.
-
08-19-2009, 02:12 PM #4Hosting Billing Master
- Join Date
- May 2003
- Location
- California, USA, Earth
- Posts
- 1,098
Bad promises. When a designer says something will be done on a certain date, I expect there will be something to see then.. and if not, a quick note with a new date would be fine. I can understand that there are sometimes delays, stuff happens. But, usually the promised date comes and goes, and attempts to contact the designer fail.. and some weeks in the future excuses start rolling in. Has happened more than half the time. I just wanna know what's going on - I'm flexible, just don't keep me in the dark.
It's why I do all our design work myself now. I don't really have the time, but at least I know whats going on and if it doesn't get done its my own fault.
-
08-19-2009, 02:28 PM #5Junior Guru
- Join Date
- Sep 2008
- Location
- St. Paul, MN
- Posts
- 220
I hate sites entirely designed in flash. Apart from running poorly on my netbook under Linux I don't know how to edit it so I have to contact the designer to make any changes...
-
08-19-2009, 02:41 PM #6Web Hosting Master
- Join Date
- Aug 2001
- Location
- Boston
- Posts
- 1,568
-
08-19-2009, 02:52 PM #7Evenly Divided
- Join Date
- Aug 2001
- Posts
- 4,028
Deadlines not being met...
Inability to design from the clients list of "wants/needs" instead of what they feel looks cool.
Delivery of a COMPLETE product. I bought a ~$1000 vBulletin skin this year from someone here on WHT and when I got it I had to then do about 20+ hours of further customizations. Now that's service
Provide full source files (PSD's, FLA's, etc). LABEL and ORGANIZE these files for your clients. Give them a word document that lists all the fonts used, the primary color pallette, etc. Basically, if they leave you, are they able to grab another designer and continue or are they SOL? NEVER leave them SOL.
Patience. Clients never truly know what they want. They might have the perfect idea but once you start designing it, questions will come up and revisions will be needed no matter what. Plan for these. Whether you charge for them or not is up to your contract with the client.
-
08-19-2009, 05:48 PM #8Junior Guru
- Join Date
- Mar 2009
- Location
- Virginia, USA.
- Posts
- 176
Wow ... let me tell you about what happened when I was with AlphaRed. This really burned my behind, if you know what I mean.
So, my site was down, right? I filed a ticket. I don't remember how the tech and I got back into a conversation again, but we did. I do remember this part, though. Note: I had NO traffic/space issues. None. Zip. Nada. I was not impressed because they had no answer for when my site would be back up. He then told me that maybe I should upgrade to a VPS!!!! I wanted to say, "Why would I upgrade to VPS when my little Shared account with no bandwidth/space issues at all can't be handled by you guys???"
So essentially, when they are milking the situation, is my pet peeve. I also find bad english skills and grammar to be a pet peeve, as well as lack of manners and incompetence. But I guess those are far worse than pet peeves? Well, there you are!Housewife Model 2000.
-
08-19-2009, 08:48 PM #9Web Hosting Master
- Join Date
- Dec 2006
- Posts
- 597
+1 for that.
As a web designer my self, I will put out my pet peeve as a web designer towards customers
I have 2, I hate when people hire you and then say the design should look like this when what they wait is the reason there site is crappy in the first place or they talk like they actually know something about web design (those people tend to get a site entirely designed in flash).
My other is the person you are doing the site for, never gets your the information that needs to go on the (content/images/videos).
-
08-19-2009, 09:10 PM #10Web Hosting Master
- Join Date
- Sep 2005
- Location
- Albany, NY
- Posts
- 3,956
I'd have to say that poor communication is the worst. If the communication is good and you feel that the designer is listening and caring about the project, it will most likely come out well.
AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
We are Professional. Painless. Polite.
-
08-19-2009, 09:12 PM #11New Member
- Join Date
- Aug 2009
- Posts
- 3
How about when designers use templates and deliver your website, not knowing of this until you get a dmca request.
-
08-19-2009, 09:44 PM #12Web Hosting Master
- Join Date
- Jul 2007
- Location
- Tech Belt
- Posts
- 8,160
One has to be for me communication, I've tried several times to get in touch with my designer and hasn't responded back.
Others would include incomplete design and a few minor things like holding things hostage and jacking the price at the last minute.Nothing here right now.
-
08-19-2009, 10:40 PM #13Junior Guru
- Join Date
- Mar 2009
- Location
- Virginia, USA.
- Posts
- 176
You know what? I completely misread this thread's title, and I have no idea why I did it earlier. I think I was in the twilight zone.
Housewife Model 2000.
-
08-19-2009, 10:41 PM #14CEO & Leading Designer
- Join Date
- May 2008
- Location
- Iowa
- Posts
- 1,139
I want to personally thank everyone for your wonderful feedback and advice. Everything you have stated I strive to ensure does not happen to my company. Thank you once again, you have all been wonderful!
-
08-19-2009, 10:42 PM #15CEO & Leading Designer
- Join Date
- May 2008
- Location
- Iowa
- Posts
- 1,139
Similar Threads
-
hosting, development and design company
By dsolutionsinc in forum Other Web Hosting Related RequestsReplies: 3Last Post: 10-12-2007, 06:27 PM -
help dealing with biggest fraudster hostgator has ever dealt with
By BrentOfHG in forum Fraud and AbuseReplies: 5Last Post: 07-05-2005, 02:24 PM -
Highquality web design/development for you or your company.
By revelium in forum Employment / Job OffersReplies: 2Last Post: 06-20-2005, 07:43 PM -
My Biggest Pet Peeve!!
By webfors in forum Web Hosting LoungeReplies: 8Last Post: 10-09-2000, 12:34 AM