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Thread: Worldstream.nl ignored me
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08-15-2009, 11:34 PM #1Junior Guru Wannabe
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Worldstream.nl ignored me
Worldstream.nl ignored my problem for the second consecutive day..
2 days ago they setup dedicated server for me, after 3 hours server shout down(not ping, not connect from ssh, not work dadmin). I ask support reconnect server and fix problem...but they ignored me already 2 days.
I can not both work, compensation for me of course, no one assessment, it seems to spit on my problem!
ps. ssory for my bad english0
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08-15-2009, 11:52 PM #2Web Hosting Master
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due weekend you cant expert much support from worldstream.nl
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08-16-2009, 02:38 AM #3Junior Guru Wannabe
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Friday is not weekend
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08-16-2009, 03:32 AM #4Web Hosting Master
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HostNotch Hosting Services 99.9% uptime Shared Hosting, Reseller Hosting
yajur | Sales Team
CPanel Hosting • R1 Soft • Offsite-Backup • Great Uptime
http://hostnotch.com sales @ hostnotch.com0
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08-16-2009, 03:36 AM #5Junior Guru Wannabe
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08-16-2009, 04:37 AM #6Junior Guru Wannabe
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Do you have remote reboot in your package?
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08-16-2009, 04:49 AM #7Junior Guru Wannabe
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08-16-2009, 05:00 AM #8Newbie
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If you can't ring them, get in touch with them then you have to wait! =[
Lucky its not me because I'd be like "!@#*@#&*(! RAGE QQ"
lol0
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08-16-2009, 10:55 AM #9Web Hosting Evangelist
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You can expect the best support from them only during office hours.
But I heard that they will provide better support (including weekends) soon.// AltusHost - European Web Hosting Provider
// Dedicated Servers & Managed Hosting that your business can depend on.
// Multiple Locations: Netherlands | Sweden | Bulgaria | Switzerland
// Superior 24/7 Technical Support0
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08-16-2009, 11:01 AM #10Newbie
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and at what time did u send your support ticket ?
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08-16-2009, 11:09 AM #11Junior Guru Wannabe
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what's the difference? I think 3 days might have already answered
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08-16-2009, 11:34 AM #12Aspiring Evangelist
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Was it 3 days over the weekend or maybe check that its not a public holiday for them.
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08-16-2009, 11:39 AM #13Junior Guru Wannabe
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08-16-2009, 11:48 AM #14Web Hosting Evangelist
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Well, I guess they delivered your server on Friday before end of office hours. And guys went to get some rest.
If you didn't took their SLA package, then they really don't have to serve you during weekens. Many EU providers working on that way.
And + if that's some hardware issue, then they cannot help you during weekend for sure.// AltusHost - European Web Hosting Provider
// Dedicated Servers & Managed Hosting that your business can depend on.
// Multiple Locations: Netherlands | Sweden | Bulgaria | Switzerland
// Superior 24/7 Technical Support0
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08-16-2009, 07:17 PM #15
They reply usually within 4 hour, almost instant most of time (Weekends include)
Maybe check if you are able to receive email from @worldstream.nl
Since servers as been setup 2 days ago, maybe this is related with a billing issue.█ • UnderHost.com • Offshore Hosting Solutions and USA/Canadian based servers.
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08-16-2009, 11:24 PM #16Junior Guru Wannabe
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08-17-2009, 04:31 AM #17Disabled
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Hi,
I only see ONE unanswered e-mail of you THIS MORNING that you have forgotten your password of your server. It's the same server we've already have resetted the password for TWO times. That's not really a big deal because a password reset only takes one minute.
The password will be recovered within a few minutes.
The other e-mail from Saturday (reboot for your DA server) has already been taken care off the SAME Saturday and we sent you a reply back that your server had been rebooted.
And please don't complain here. We most the of the time respond instantly at e-mails so if you don't get an answer back, then it could be that your e-mail was filtered out due spam. And, most important, you're TOO LATE with your payments.
Regards,
Dirk
WorldStreamLast edited by Worldstream; 08-17-2009 at 04:38 AM.
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08-17-2009, 04:37 AM #18Junior Guru Wannabe
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08-17-2009, 04:40 AM #19Disabled
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08-17-2009, 04:41 AM #20Junior Guru Wannabe
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08-17-2009, 04:56 AM #21Disabled
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08-17-2009, 06:20 AM #22Junior Guru Wannabe
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All good, close topic please
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08-17-2009, 09:36 AM #23Disabled
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08-17-2009, 09:40 AM #24The Linux Specialist
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